Rated 5 out of 5 by Henryfromtexas I loved Dubai and this hotel was superb!
This hotel was fabulous the location, amenities and staff were A+++
May 26, 2014
Rated 5 out of 5 by zarirS BEST HOTEL TO STAY IN DUBAI
Location Great,Staff very friendly and helpful, clean, spacious,family friendly, I would definitely stay again.
Jennifer at reception was a great help.
thank you guys keep it up.
May 21, 2014
Rated 4 out of 5 by GermanSwimmer smoking room
the hotel and its location ist very good, however i got a smoking roo and I am not smoking. NO GO.
May 20, 2014
Rated 4 out of 5 by abesal friendly hotel
I stayed 5 nights in a one bedroom apt. . The hotel has a great location between 2 metro stations on Sheikh Zayed rd. 5 minutes walk in either direction. Dubai mall is one stop from the hotel. Some restaurants and fast food are close by.
The hotel has a rooftop bar on the 43d floor where a 360 degree of Dubai can be seen.Room service is prompt . Rooms are spacious and clean ,furnitures are basic . Rooms have a balcony, but you have to arrange with the reception to use. Bathrooms amenities are basic, not so fancy.
The hotel lobby is a bit small , but the staff at the reception are friendly and helpfull, especially miss Souzan.
Overall i liked my stay, and probably would stay there again if I come to dubai
May 16, 2014
Rated 5 out of 5 by dcknt Sky Bar
Limited seat availability due to renovation...
May 15, 2014
Rated 4 out of 5 by Tigerlilly1 This hotel has great features
We stayed in this hotel for the first time and towards the end I was very impressed. The staff were very polite and attentive. The spa was amazing; all the therapists were experienced and professional. The rooms were very Cosy with good views and above all the poolside area was the best for me. It is located on the 43rd floor and gives you amazing views. Forgot to mention, the gym is open 24 hours!!!! What a bonus!! Would definitely recommend.
May 14, 2014
Rated 5 out of 5 by Iren great location
Very good location.Comfortable rooms.The bar on the roof is a very pleasant place.Most of the stuff is very kind and helpful.
May 12, 2014
Rated 5 out of 5 by John4646 Hotel has great location
Staff very friendly and location was great
May 11, 2014
Rated 5 out of 5 by Meiklber Outstanding staff members
My expectations have been exceeded by far, especially in terms of staff efficiency and friendliness (in all areas) as well as cleaniness. I will come again
May 10, 2014
Rated 5 out of 5 by ksabusiness Great Staff
Great Location and great service
Home away from Home
May 9, 2014
Rated 1 out of 5 by unsatisfiedvisitor Unnecessary promise by poorly communicated staff
Rooms & the facilities are okay (rubbish found inside rubbish bin though). Understand that the hotel was full during our first night stay (a total of 3) and we were checking in at 2am that twin-bed rooms were not available. Hotel staff told us to check with them again in the next morning for moving to twin-bed rooms. Packed up all baggage and waited until 11:30am on the following day and day-time hotel staff advised okay, and told us to wait at the rooms. No response until 1pm, and receptionist told us that the rooms had some problems and being fixed by engineering dept. Returned to hotel at 9pm, night-shift told us that they didn't arrange the new room yet. Checked for 15 min and managed to get the vacant twin-bed rooms for us. No communication between day-shift and night-shift staff, plus giving unnecessary promise for availability that confined us in the room/hotel vicinity for half a day! Half a day of waiting (not a resort) for NOTHING doesn't sound good to visitor to the city for a short stay.
May 8, 2014
Rated 4 out of 5 by Rick19 Great Features
Very well situated. Variety of restaurants. For business people the lounge is great to hold meetings and relax in a quiet atmosphere.
May 8, 2014
Rated 5 out of 5 by fayez1 i do enjoed staying in this hotel, thanks
ok.every thing excellent.
May 4, 2014
Rated 4 out of 5 by A5h2000 This hotel has great customer service
Good location, and staff very friendly and very helpful. Thank you for making our trip amazing.
May 2, 2014
Rated 5 out of 5 by Boom13 Great value!
Truly enjoyed my stay at this hotel! The staff was exceptionally helpful and friendly, always with a smile on their face. The rooms were spacious and very comfortable. Very centrally located to other areas in Dubai and not too far from the airport. The rooftop pool and bar were and added bonus!
May 1, 2014
Rated 3 out of 5 by Worship8926 Hygiene & Un- attended
I was there in Room 1711 in 4 Point Sheraton (Shaikh Zayed Road) from 20th to 26th April. I found cockroach in my room couple of time that was really annoying. Also I need to call guest service again and again for basic services.
April 29, 2014
Rated 4 out of 5 by jojo2014 quite place
good place but they need to improve house keeping and mini bar guy is annoying every morning ..
April 28, 2014
Rated 4 out of 5 by paulo2014 great
excellent hotel and staff. some language barrier in english language.
Also it is better if you precise online, before Booking that there is a DEPOSIT that we have to put upon check in.
otherwise, all was perfect...especially the Greattt view on level 43rd. Try to develop this roof top more at night.
Also Try to get a FREE airport shuttle service.
April 28, 2014
Rated 5 out of 5 by carmelina10 best hotel
wonderful hotel best service
April 28, 2014
Rated 4 out of 5 by Norway123 Great hotel
Overall great hotel with great service. Had a classic room, which was big with a king sisze bed. Breakfast was excellent.
What could be better:
A lot of noise from the neighbouring room.
The door to the bathroom was somewhat blocked by the bidé, causing the bathroom to be unneccessary tight.
April 23, 2014
Rated 5 out of 5 by Clatt Best place in dubai
Everything is the best. Pool on 43, clean room, city view room is beautiful, shuttle bus to jumeirah beach and emirates mall. Modern hotel, in heart of dubai, two metro stations are to 2 minutes.
April 22, 2014
Rated 3 out of 5 by MaySam Hotel Need Improvments
-) Staff was not very resonsive
-) Bed standards are not goo.
-) Breakaast was great
April 22, 2014
Rated 5 out of 5 by Den70 Very modern and comfy hotel
Very good location, helpful stuff, amazing apartments.
April 20, 2014
Rated 5 out of 5 by donnie61 On R & R
Excellent Hotel, from the moment you arrive to the Bell Hops remembering me from my last time there, to Mrs Mary (check in) remembering my room preferences to the room which was terrific.
I would recommend this hotel to all my friends and family
April 18, 2014
Rated 4 out of 5 by Sani99 Great Stay - Friendly Staff & Brilliant Location
Excellent Check in and Check out experience. Room was good for a four points property. Great stay, overall.
April 16, 2014
Rated 3 out of 5 by YUCEL FRONT DESK IS ABSOLUTELY INCOMPETENT
THEY HAVE CHARGED THE HOTEL FEE, TWICE FROM OUR CREDIT CARD, AND WE ARE STRUGGLING TO GET THE SECONG CHARGE CANCELLED
April 15, 2014
Rated 4 out of 5 by DWB13 Great Weekend
My wife and I stayed here for the weekend and were very impressed with the Hotel, we upgraded to a business suite which was excellent. All the staff we encountered were all very efficient, pleasant and helpful. The location is also very good for the attractions such as Burj Khalifa and Dubai Mall.
April 14, 2014
Rated 1 out of 5 by Insearchofcustomerservice No customer service and recognition of SPG members
I do not recommend this hotel. No customer service and no respect for people, been laughed at in my face, told I can go anywhere else and that they don't care that I am a gold member or not.
April 7, 2014
Rated 1 out of 5 by Mark10 Train the staff to not be robots
This is a tired and old hotel and none of the areas that are wearing badly should be on view to guests but mostly they are.
Several things went wrong during my visit and despite telling the staff when asked, all they did was look blankly at me - no response, as if androids. Surely it's not that difficult to train them to apologise and explain ok so this is what we can do about this or that - instead i felt like i was talking to the wall. Literally.
April 1, 2014
Rated 5 out of 5 by stevcho58 A Good Choice
Stayed only overnight , due to flight delays , but chose to stay here rather than at the airport .Have stayed before and had an enjoyable time Staff are helpful and service is very good , Hotel is very good , rooms are large and clean and bar on 43rd floor is a great place to relax . Recommended .
April 1, 2014