Rated 4 out of 5 by CMOJoe Early Check-in
I've now stayed in all of the four points in Dubai and this is by far the nicest, however because I'd been chopping and changing my flights for a business meeting I managed to mess up my hotel booking.
So when I arrived, a full 24hrs early, the staff at the desk couldn't have been better, making the room I'd booked for Friday available on Thursday.
The only down side were the renovations to the 43rd floor, except this means I'll have to try to see what these facilities are like on my next trip to Dubai.
March 8, 2014
Rated 4 out of 5 by Mody STAY FROM 27TH DECEMBER 2011 TILLL 31ST
the stay was comfortable as many Indians are staying n hotel only the thing there was no indian food was available in breakfast so request to arrange some item in Breakfast
December 31, 2011
Rated 5 out of 5 by donnie61 Returning to Afghanistan
I had a great time at this hotel and i would like to thank all of the staff (esp) Mrs Mary reception who helped with my reservations from another hotel!! And the Entire Bell Hop staff who helped me get my luggage back since it didn't arrive with me. Every time i went down stairs they gave me an update on what the airlines said. The night time manager who helped out with the luggage problem. And the Hotel Taxis who went the extra mile to get me places and stayed while i shopped. My entire stay there was awesome and your entire staff made that possible.
December 20, 2013
Rated 5 out of 5 by Den70 Very modern and comfy hotel
Very good location, helpful stuff, amazing apartments.
April 20, 2014
Rated 4 out of 5 by wanderer Recommended for business travellers
i and my wife stayed here in summers. there are three four points hotels in dubai and this is the most expensive; probably because of its location. this is a great hotel for business travellers and for those whose offices are nearby. although the donts are more than dos in this review but i still recommend this hotel. it's overall a very decent hotel.
-nice location (on shaikh zayed road and close to burj khalifa/dubai mall)
-very decent business suit
-nice spacious gym
-great view from the hotel top
-gold/platinum members receive two complimentary coupons for use in coffee shop
-swimming pool is very small
-lobby is quite small
-internet for a fee
-check-in was slower than most comparable hotels
-staff is not very helpful, especially when you arrive and need help with the luggage.
-do NOT deposit foreign currency because that will be converted to local uae dirhams on a very bad rate. by doing so, you'll lose about 11%.
-private hotel taxi (known as 'limousine' in dubai) is expensive and the staff misguides you by saying that it charges as much as other taxis do. be careful especially when leaving for the airport. it's a rip off.
Room Tip: flash platinum or gold spg cards for upgrades
November 19, 2011
Rated 4 out of 5 by Wesley10 Functional hotel close to World Trade Centre, Financial District and Dubai Mall
I can recommend the Business suites. Good size lounge and bedroom. Plus kitchenette and walk-in closet. Includes free WiFi and access to Z Lounge.
Staff polite, attentive and extremely helpful.
Just a couple of minutes walk to the Metro station.
Only disappointment was the closure of Floor 43 sundeck and pool while the old gym is transformed into a restaurant. Hotel offers free transport to the public beach; in addition there is limited transport to a sister hotel whilst the pool is closed.
February 28, 2014
Rated 4 out of 5 by Sani99 Great Stay - Friendly Staff & Brilliant Location
Excellent Check in and Check out experience. Room was good for a four points property. Great stay, overall.
April 16, 2014
Rated 4 out of 5 by SteveA21 Good location and great room
We booked a suite for the family over new year and had a great time. The 2 bed suite was excellent with plenty of room and a kitchen so the option of eating in was great.
Location is 20 mins by taxi from Airport - Could catch Metro - Hotel is next to Clean and efficient Metro so ideal to get to most places - Just one stop from Dubai Mall/Burj K. A few stops from the Emirates Golf ( floodlit night golf great fun). Marina 15 MIns on Metro .In house Italian restaurant very good. Bottled water provided daily free!
Couple of downsides:
- Breakfast expensive - Try CoCo's for US style - 5 Mins - take left from door of hotel keep walking near Metro
- Family under 21 not allowed in bar area on 43 flr. Fantastic view and an area should be made for them in eve.
January 7, 2014
Rated 3 out of 5 by YUCEL FRONT DESK IS ABSOLUTELY INCOMPETENT
THEY HAVE CHARGED THE HOTEL FEE, TWICE FROM OUR CREDIT CARD, AND WE ARE STRUGGLING TO GET THE SECONG CHARGE CANCELLED
April 15, 2014
Rated 4 out of 5 by lyone1955 Overall a good experience...
The staff in this hotel is exceptional. Very customer oriented and nothing was too big. I think that the internet should be wireless throughout as that was a pain. Did not like the pool being so close to the bar, but it was ok. Room a bit contemporary for my tastes so a bit cold in appearance, but that is a peronal thing and not a problem. Did not really get recognized for my SPG status, and since I usually do I found that odd. Again, not a big deal just weird. Staff handled some very difficult people with great patience....should receive medals.
April 2, 2013
Rated 5 out of 5 by TezzaP HIGHLY RECOMMENDED - Great place to stay in Dubai.
At the time of booking via SPG, I contacted the hotel personally and made several special room requests which were all satisfactorily met on arrival... very obliging personnel.
Both my wife and I found all staff exceptional, always friendly, smiling and extremely helpful, particularly front of house - dining and concierge staff.
Breakfasts provided a great variety of well prepared and presented, tasty food to start the day.
We found the hotel centrally located to all major tourist features across Dubai and found public transport easily accessible from the hotel.
The only improvement I could suggest is provision of free wifi in rooms and better connectivity on the rooftop.
Thankyou 4 Points by Sheraton, SZR for a great and memorable stay.
January 13, 2013
Rated 1 out of 5 by Insearchofcustomerservice never again
firstly when booking through spg site i was not informed that the pool and level 43 facilities were closed. Secondly this is the second time that with advanced notice of my arrival time my room is not ready. Even worse that after 3.5 hours wait I called the reception to find out that my room is ready but nobody contacted me just let me wait o the mezzanine floor with one glass of water during all that time. Certainly no SPG gold recognition and most likely won't return here agin.
February 26, 2014
Rated 5 out of 5 by stevcho58 A Good Choice
Stayed only overnight , due to flight delays , but chose to stay here rather than at the airport .Have stayed before and had an enjoyable time Staff are helpful and service is very good , Hotel is very good , rooms are large and clean and bar on 43rd floor is a great place to relax . Recommended .
April 1, 2014
Rated 3 out of 5 by Leas Not a good business hôtel
There is no wifi in the hotel, apart from the lobby which gets really slow as many people just sit around and use it.
If you travel with a tablet, you can't use the Ethernet cable provided in the rooms. That's really unacceptable.
Moreover, when you use the Internet in your room, even if you use it for a session less than 1hour, you are still charged 1 h.
There is a very very bad smell in the lobby coming from the café, which was there during my last stay 4 years ago.
It's not a practical hotel apart for its location and kind staff.
March 26, 2013
Rated 5 out of 5 by SunLover14 Very nice hotel, great staff
We enjoyed our stay here very much, staff was extremely kind and helpful. Room was spacious and clean.
On our first day reception was very kind to let us check in at 9am while check-in time was supposed to be at 3pm. After traveling all night that was a real treat for us!
Everything was easy to reach as the hotel is located on the main street which leads to all main attractions.
I would definitely recommend this hotel to anyone..and trust me I am quite picky :)!
February 21, 2014
Rated 1 out of 5 by IvanW Below standard service
We were given a SPG welcome card which said the in-room internet access is complimentary. However, when we checked out, the staff required us to show the welcome card as proof of internet fee waiver, which was not being told during check-in. I went back to the room and get the card back from the rubbish bin which was a very unpleasent experience to my honeymoon trip. Besides, the room is old fashion and slippers were out of stock for the first 2 nights. I definitely won't stay in this hotel when visiting Dubai next time.
January 1, 2012
Rated 4 out of 5 by TANJ Nice stay at the Four Points
I was travelling with the family and had a 2 day transit stop in Dubai. We wanted an apartment with sufficent room for 2 adults and 2 kids and found the Sheraton Four Points a very good choice. The apartment was well equipped and beds were very comfortable. We had a great view of Dubai from our room. Wifi speed was quick and the breakfast was adequate. Very friendly & helpful staff made our stay very pleasent indeed.
The roof top bar and pool defintely worth a visit!
Many thanks for a very nice stay!
December 30, 2013
Rated 5 out of 5 by Abdul89 Outstanding staff members!!
What an amazing stay at the Four Points by Sheraton Sheikh Zayed! I stayed there for 4 nights, and I could not have asked for a better hotel. Location is ideal, in the midst of the most dynamic area of Dubai. Two minutes from the Financial center metro station. Service was beyond outstanding. WOW! Every single staff member I encountered whether at front desk, concierge, restaurants, security, elevator, was so courteous and helpful. Front desk went out of their way to help me get the room I wanted. I commend Four Points on the amazing staff you have. The staff is what makes this hotel a gem!! Food at Italian restaurant was delicious and the breakfast buffet was superb. The view from the rooftop bar is breathtaking during the day and night. Fantastic work Four Points!!
June 4, 2013
Rated 5 out of 5 by stiz Relaxing Stay
I stay at the Four Points Sheraton, Sheikh zayed road Dubai, as Iam working on a project in Jebal Ali and will be for the next 12 months, Always without fail all my stay's have been exceptional. the staff are so friendly. especially the front office manager who has helped me out numerous of times, nothing seems to be any trouble for them, amazing.
The roomes are amazing and always makes the stay more stressless. I will be giving the Four points all my business until I leave Dubai.
I am Platinym over 75 nights stays.
December 16, 2012
Rated 4 out of 5 by Essa Expected Better!
Comparing my stay in this hotel with last year's, this time was below expectation. for the following reasons:
1-The moment i reached the hotel before stepping out of the taxi, i politelly called the billman to pick up my bag, he looked at me, asked me to wait, went inside the hotel for couple of minutes, and came out without picking up my bag and without informing me if there's someone else will do so! so I had to pick it up my self and walk into the hotel.
2-Although the room was nice, i have to say that the pillows are bad and hard to rest my head on.
3-The AC did not accept a temperature less than 22.5 C degrees. comming from a hot country im used to 20. However i managed.
Overall, i will still be loyal to SPG hotels, but please take these point into consideration.
December 29, 2012
Rated 1 out of 5 by TimKuwait Take your own milk!
Not sure why the hotel insists on powdered milk in the bedroom especially when the room has a fridge......
Not impressed with receiving email from Starwood stating complimentary internet and complimentary breakfast only to find the hotel declining the free breakfast. Very bad marketing by Starwood that leaves a bitter taste.
March 22, 2014
Rated 3 out of 5 by kat444444 Hour long wait for room service
Arrived late at night from a flight, tired and decided to eat from room service. Told we would have a twenty minute wait. Two phone calls and one hour later, we had our burger. Twice we were told our was on it's way, and once that they had only made one meal and had to make another. If we had been told of a long wait, we would have gone out for dinner instead. They then tried to make it up by offering free wine- we declined as we wanted to sleep. Apologies but no further actions taken. Terrible customer service.
July 21, 2013
Rated 5 out of 5 by Steve53 surpasses expectations
I have stayed in many Sheraton Hotels around the world and your Sheik Zayad Four Points is at the top of the list. Staff is courteous and quick to respond. They have always treated me with the greatest of respect and I will not even consider staying anywhere else when I visit the UAE. Great upgrades and service. If there is one request I could make it would be to have marketing material in the room on area restaurants that deliver. The dining experience is adequate, but not the strong point of this great hotel.
March 24, 2013
Rated 5 out of 5 by Stinga Excellent
I recently had the pleasure of staying in the Four Points for 1 week, and found the facilities to be excellent, and can't praise the hotel staff enough, every encounter I had with the staff was positive, and they couldn't do enough to assist in making my stay pleasurable.
All the food and beverage facilities within the hotel were excellent, with a wide selection to choose from, with a special note to the staff at L43 bar, in particular Marvin, who was always on hand with a smile and a cold beer on very hot and humid Dubai days. Marvin was a true professional and is a true asset to the Four Points organisation.
The hotel is located within close proximity to the metro station which is a real bonus.
Thank you for a memorable stay and I look forward to my next visit to Four Points
August 16, 2013
Rated 5 out of 5 by moviegeek75 Great option if you don't mind beingtaxis
Service from staff was excellent from check-in, during stay, through check-out. Very friendly staff who never appeared rushed even when hotel was busy. SPG program check-in desk, but no problem redeeming Gold status at front desk. Good value for money (but also not in the heart of the action). Small but nice pool on 42nd floor with view. The location is in the Financial District of Dubai in between two metro stations, each about 10-15 minute walk. Dubai Mall is one metro station away (plus about 15 minutes of walking). We mostly used taxis. Three big name franchise coffee shops, sushi, small neighborhood market, and Korean/Japanese restaurants 2 to 10 minute walk away. The neighborhood is not fully developed, but taxis are out the door and traffic was not heavy. Easy to get to airport.
November 10, 2013
Rated 4 out of 5 by CMOJoe best of the bunch
I've used the other four points in Dubai in the past and have come to the conclusion that this one is the place to stay.
Reasonably priced and conveniently located in ticks all the boxes.
March 29, 2014
Rated 1 out of 5 by CJTNYC Starpoints Issue
I stayed at the hotel last month during the ver large SIBOS conference. The hotel did not credit my SPG account for points earned during the stay instead sending an email indicating that I need to reserve directly with the hotel in order to get the points. I am a platinum member. This is not how it works at any of the thousands of Starwood properties. This was business travel which I paid for directly. I never would book this property if I had known the property does not comply with the SPG program.
October 19, 2013
Rated 2 out of 5 by badmadsad Inadequate staff
I liked the location, rooms etc but overall had a very unpleasant experience. I stayed for one night at the hotel but the reception tried to rip me off not once but twice. First they told me the breakfast would be 60 AED at the reception. After I had the breakfast, the waitress at the restaurant said it would be 90 AED. I told her what I was told at the reception but the lady at the reception insisted the offer she made was for the following day. Also I paid for the room, online, WITHOUT breakfast. And when I was at the hotel, I ordered room service for the breakfast - did not use the breakfast. However at the check out, they tried to charge me for 2 people's breakfast for 1 night (I was staying alone!!!) It took us more than 20 min to resolved this and I almost missed my meeting (which was the reason behind my trip) because of this mess. I would not recommend this hotel with this staff to anyone.
March 3, 2014
Rated 3 out of 5 by HermannJ Staff at SPG Gold Counter uncooperative
I arrived late at night, had a question concerning Internet connection. Guest Services Staff did not return my call.
Tried again the next morning, was connected to front desk; nobody answered.
Soi I had to go down and check with the SPG attendant. He questioned m,y Gold level and asked me to verify my level logging on to the net: to pay for the connection!!!
The Member befits of free internet or the other choices were not honored.
Will not stay there again. I go back to another SPG hotel in Dubai.
July 1, 2013
Rated 4 out of 5 by biogeek Great short stay
Excellent location, just a few minutes from the Burj and Dubai Mall. Easy to get anywhere. Make sure you get up to the top for the priceless view.
The room was not ready even though we only arrived after 3 in the afternoon, which is always a downer when you arrive at a hotel. Having said that, excellent courteous check-in crew made it easier.
I would suggest updating directions on your website so that people can find their way easily from Sheikh Zayed Rd, in both directions.
December 30, 2013