Rated 4 out of 5 by Hossam Great & Convinient Hotel
My first time at this hotel, and I think this will be my default preferred on in Dubai from now on. Great location, services, free Internet, very good room.
My only concern is the staff at Z-Lounge, as a business lounge; their hospitality attitude need lots of improvement (comparing with other hotels business lounges)
November 10, 2013
Rated 4 out of 5 by Swairh Short Stay
The first room was stuffy and we requested it to be changed. The curtain blinds won't close to full, so sun came in and we couldn't sleep well. Bathroom is small.
November 17, 2013
Rated 3 out of 5 by Leas Not a good business hôtel
There is no wifi in the hotel, apart from the lobby which gets really slow as many people just sit around and use it.
If you travel with a tablet, you can't use the Ethernet cable provided in the rooms. That's really unacceptable.
Moreover, when you use the Internet in your room, even if you use it for a session less than 1hour, you are still charged 1 h.
There is a very very bad smell in the lobby coming from the café, which was there during my last stay 4 years ago.
It's not a practical hotel apart for its location and kind staff.
March 26, 2013
Rated 5 out of 5 by Stinga Excellent
I recently had the pleasure of staying in the Four Points for 1 week, and found the facilities to be excellent, and can't praise the hotel staff enough, every encounter I had with the staff was positive, and they couldn't do enough to assist in making my stay pleasurable.
All the food and beverage facilities within the hotel were excellent, with a wide selection to choose from, with a special note to the staff at L43 bar, in particular Marvin, who was always on hand with a smile and a cold beer on very hot and humid Dubai days. Marvin was a true professional and is a true asset to the Four Points organisation.
The hotel is located within close proximity to the metro station which is a real bonus.
Thank you for a memorable stay and I look forward to my next visit to Four Points
August 16, 2013
Rated 3 out of 5 by kat444444 Hour long wait for room service
Arrived late at night from a flight, tired and decided to eat from room service. Told we would have a twenty minute wait. Two phone calls and one hour later, we had our burger. Twice we were told our was on it's way, and once that they had only made one meal and had to make another. If we had been told of a long wait, we would have gone out for dinner instead. They then tried to make it up by offering free wine- we declined as we wanted to sleep. Apologies but no further actions taken. Terrible customer service.
July 21, 2013
Rated 4 out of 5 by anna68 Great staff and service
had a nice time at 4 point sheik el zayed road.
excellent service and good complimentary shuttles to take you around. close to metro
November 14, 2013
Rated 5 out of 5 by Abdul89 Outstanding staff members!!
What an amazing stay at the Four Points by Sheraton Sheikh Zayed! I stayed there for 4 nights, and I could not have asked for a better hotel. Location is ideal, in the midst of the most dynamic area of Dubai. Two minutes from the Financial center metro station. Service was beyond outstanding. WOW! Every single staff member I encountered whether at front desk, concierge, restaurants, security, elevator, was so courteous and helpful. Front desk went out of their way to help me get the room I wanted. I commend Four Points on the amazing staff you have. The staff is what makes this hotel a gem!! Food at Italian restaurant was delicious and the breakfast buffet was superb. The view from the rooftop bar is breathtaking during the day and night. Fantastic work Four Points!!
June 4, 2013
Rated 1 out of 5 by IvanW Below standard service
We were given a SPG welcome card which said the in-room internet access is complimentary. However, when we checked out, the staff required us to show the welcome card as proof of internet fee waiver, which was not being told during check-in. I went back to the room and get the card back from the rubbish bin which was a very unpleasent experience to my honeymoon trip. Besides, the room is old fashion and slippers were out of stock for the first 2 nights. I definitely won't stay in this hotel when visiting Dubai next time.
January 1, 2012
Rated 5 out of 5 by stiz Relaxing Stay
I stay at the Four Points Sheraton, Sheikh zayed road Dubai, as Iam working on a project in Jebal Ali and will be for the next 12 months, Always without fail all my stay's have been exceptional. the staff are so friendly. especially the front office manager who has helped me out numerous of times, nothing seems to be any trouble for them, amazing.
The roomes are amazing and always makes the stay more stressless. I will be giving the Four points all my business until I leave Dubai.
I am Platinym over 75 nights stays.
December 16, 2012
Rated 4 out of 5 by Essa Expected Better!
Comparing my stay in this hotel with last year's, this time was below expectation. for the following reasons:
1-The moment i reached the hotel before stepping out of the taxi, i politelly called the billman to pick up my bag, he looked at me, asked me to wait, went inside the hotel for couple of minutes, and came out without picking up my bag and without informing me if there's someone else will do so! so I had to pick it up my self and walk into the hotel.
2-Although the room was nice, i have to say that the pillows are bad and hard to rest my head on.
3-The AC did not accept a temperature less than 22.5 C degrees. comming from a hot country im used to 20. However i managed.
Overall, i will still be loyal to SPG hotels, but please take these point into consideration.
December 29, 2012
Rated 4 out of 5 by insider193 Nice hotel
Nice hotel at a good location. Metro was near and easy to get a taxi. The staff was very friendly and helpful.
November 13, 2013
Rated 4 out of 5 by IrmaK Excellent hotel in downtown Dubai
This hotel is ideal if you want to stay in the centre of Dubai. Everything is within a few minutes reach. The staff is very helpful and friendly. The only minus of the location on the Sheikh Zayed Road; it is very noisy when you are on the Roof Top swimming pool and bar.
I expected to have a separate shower in the bathroom, now I had to climb in the bath to take my shower.
October 21, 2013
Rated 5 out of 5 by Steve53 surpasses expectations
I have stayed in many Sheraton Hotels around the world and your Sheik Zayad Four Points is at the top of the list. Staff is courteous and quick to respond. They have always treated me with the greatest of respect and I will not even consider staying anywhere else when I visit the UAE. Great upgrades and service. If there is one request I could make it would be to have marketing material in the room on area restaurants that deliver. The dining experience is adequate, but not the strong point of this great hotel.
March 24, 2013
Rated 5 out of 5 by LuciK A nice stay in Dubai
I had a very nice stay at Four points SZD. Welcoming and friendly staff. Nice rooftop-bar and pool area.
November 11, 2013
Rated 4 out of 5 by San2013 Great stay & service
This was the first time I stayed at a Four Points and was very impressed with the hotel and specially the service.
The staff were courteous, responsive and focused on ensuring they delivered to satisfaction.
There was a minor issue with inconsistent cooling in the room which was promptly attended to at both times (in less than 5 minutes of my call) and finally resolved.
Great location made it easy to get around.
October 6, 2013
Rated 3 out of 5 by HermannJ Staff at SPG Gold Counter uncooperative
I arrived late at night, had a question concerning Internet connection. Guest Services Staff did not return my call.
Tried again the next morning, was connected to front desk; nobody answered.
Soi I had to go down and check with the SPG attendant. He questioned m,y Gold level and asked me to verify my level logging on to the net: to pay for the connection!!!
The Member befits of free internet or the other choices were not honored.
Will not stay there again. I go back to another SPG hotel in Dubai.
July 1, 2013
Rated 4 out of 5 by spicy66 Great Rooftop Terrace
Fantastic view over Sheik Zayed Road from Rooftop Terrace on 43rd Floor
with Outdoor Pool and Rooftop Bar.
November 7, 2013
Rated 5 out of 5 by cucu1965 Great hotel
I have many reasons to go back to this hotel - reasonable price, convenient location, status recognition (I got a suite upgrade although the hotel was fully booked for Easter), but the main reason to come back is the terrace on floor 43... BREATHTAKING! I was there at sunset enjoying my drink and the spectacular view of the Dubai skyline... unforgettable.
A brand new lounge was just being opened as well - with an interesting concept joining the lounge facilities to an art gallery... quite nice.
April 3, 2013
Rated 1 out of 5 by FromPIT Bait and Switch
After staying at this hotel they send you a note informaing you won't earn any points because you did not book directly with them. I would never stay at this property again - I have stayed in Starwood properties around the globe and never received a message post stay from any property saying "too bad you lose". It's amazing you can't use your travel agent to book rooms at this property. Avoid this bait and switch!
September 29, 2013
Rated 1 out of 5 by AQ11 ABSOLUTELY UNACCEPTABLE
THIS WAS MY 4TH STAY AND THE STAFF HAD ABSOLUTELY NO CLUE AS TO WHAT WAS GOING ON. THEY WERE CLUELESS, UNHELPFUL AND VERY UNPLEASANT. EVERYTHING I NEEDED , THERE WAS AN ISSUE AND DELAY. FROM THE VERY FIRST TIME , I STAYED HERE, I MADE MENTION OF THE MINUTE BATH "RAGS", WHICH THEY SAID WERE ORDERED....... BUT 18 MONTHS LATER, THEY ARE YET TO BE DELIVERED. THE BED/PILLOWS WAS VERY UNCOMFORTABLE. I AM EXTREMELY UNHAPPY AND WILL DEFINITELY BE LOOKING FOR OTHER ACCOMODATION WHEN IM THERE NEXT MONTH.
November 8, 2012
Rated 3 out of 5 by Midivial Location is the only good feature
I was surprised that the room lacked a leather seat and a table. I ended up having my meals on the bed.
Room cleaning staff knocked on my door early in weekends and woke me up but on he days i was working im surprised to see my room uncleaned after returning in the afternoon! And in many days they were just about to clean.
Waiting for the elevator could take forever, four elevators for the whole hotel residents is simply not enough.
The check in and out was fast and the staff were helpful.
December 25, 2012
Rated 1 out of 5 by Richard1 Hopeless
No help at all on setting up (1st floor conference Meeting Room). The IT person sent to connect the projector to my laptop hadn't a clue. The (new) coffee maker didn't work. There was no Overhead Transparency Projector ("OHP") -- but no notice to that effect; plus the person putting up the second screen didn't know what I was asking for. No one to help photocopy (so I had to use the photocopier and do the compilations/stapling myself). Hopeless. I sincerely hope I never have to return!
May 21, 2012
Rated 5 out of 5 by Kraz Great Hotel
excellent hotel met all out needs, would be going back for sure and recommend to family and friends
November 4, 2013
Rated 5 out of 5 by JB70 Great hotel and great service
I was staying in the hotel for two nights as I had some business in Dubai to attend. I felt really welcome and the staff was more than obliging. I had a great experience and would recommend this hotel to my friends and colleagues at work. Big clean rooms, good gym, beautiful roof terrace and a fast selection on the breakfast buffet gives you everything you want and that for a really good rate.
September 27, 2013
Rated 4 out of 5 by mo23 Good Area
the hotel is near to almost all good places , the staff are helpful
November 3, 2013
Rated 4 out of 5 by Abhi Staff
Although the hotel as a product is fantastic, but I'm sorry to state that due to a couple of team members, my overall experience took a huge negative hit!
The room key was deactivated on purpose by front desk staff as they wanted to make sure they meet me - unacceptable by any means!
I was on a pre-paid reservation and apparently my card was not charged at all but the amount was blocked as confirmed to me by my bank. Hence, the card wouldn't allow a duplicate transaction - the staff had serious issues understanding this and decided to harass me at 3 AM by deactivating my key. Perhaps, the website conditions need to be reviewed if its not a prepaid reservation, it shouldn't say so to avoid any confusion! The staff certainly needs to be trained how to manage such situations without being arrogant or unreasonable.
February 14, 2013
Rated 4 out of 5 by JOEY28 Hotel Stay Dubai
This is a very nice hotel located on Sheikh Zayed Rd. Easy access to metro, restaurants, and taxis. The room we had gotten was very nice with its own living room, bar area, bedroom, and bathroom. Value for money spent is good. Restaurants are somewhat pricey in the hotel. Room service was somewhat slow. Good Wifi connectivity.
October 10, 2013
Rated 5 out of 5 by Modimav9 a great place to wrap up the evening
The rooms are very comfortable and staff are friendly. Club lounge is a v good feature and well worth the extra. Best secret is the roof top bar - a great place for evening drinks.
October 25, 2013
Rated 5 out of 5 by hfz10 Good for a Business
- Good for a Business.
- The crew is unfriendly and uncooperative.
-There are no multiple choices at breakfas.
October 27, 2013
Rated 3 out of 5 by Somoge Overbooking
Overbbooking is a very bad surprise for the guest. The main reason I chose this hotel is because of its location. So, after a 14 hours flight, I was told, at the recception, I would be taken to another 4 Points hotel, in a location different from the one I chose. Even though the change was for one night, it caused me a lot of inconvenience,, since my trip was only for a few days and in the first night I could not even unpack my stuff. What a bad surprise!
January 7, 2012