Rated 3 out of 5 by Midivial Location is the only good feature
I was surprised that the room lacked a leather seat and a table. I ended up having my meals on the bed.
Room cleaning staff knocked on my door early in weekends and woke me up but on he days i was working im surprised to see my room uncleaned after returning in the afternoon! And in many days they were just about to clean.
Waiting for the elevator could take forever, four elevators for the whole hotel residents is simply not enough.
The check in and out was fast and the staff were helpful.
December 25, 2012
Rated 1 out of 5 by Mark10 Train the staff to not be robots
This is a tired and old hotel and none of the areas that are wearing badly should be on view to guests but mostly they are.
Several things went wrong during my visit and despite telling the staff when asked, all they did was look blankly at me - no response, as if androids. Surely it's not that difficult to train them to apologise and explain ok so this is what we can do about this or that - instead i felt like i was talking to the wall. Literally.
April 1, 2014
Rated 5 out of 5 by Clairvoyant Suites - Not Bad
Clean, Comfortable, Spacious and
June 4, 2014
Rated 4 out of 5 by Hipster Hotel is in great location to explore the whole of Dubai
I am a frequent business traveler who often stays in this hotel and also have stayed in here for personal pleasure along with family and friends. The apartments are great if there are a few of you in group and don't mind sharing with private bedrooms.
The one thing that sometimes lets it down in the speed of check in and check out and also they have NEVER updated my Starwood's points - I have since learned due to my account needing updating but I have stayed several times probably more than 15 over the past 2 years and have no points allocated which is frustrating and suddenly made me lose my gold status just because they were 'confused' when they tried to input my number in the system - always saying it was done!!
Overall a great place to stay, very convenient and comfortable and good deals on offer.
December 11, 2013
Rated 1 out of 5 by Richard1 Hopeless
No help at all on setting up (1st floor conference Meeting Room). The IT person sent to connect the projector to my laptop hadn't a clue. The (new) coffee maker didn't work. There was no Overhead Transparency Projector ("OHP") -- but no notice to that effect; plus the person putting up the second screen didn't know what I was asking for. No one to help photocopy (so I had to use the photocopier and do the compilations/stapling myself). Hopeless. I sincerely hope I never have to return!
May 21, 2012
Rated 4 out of 5 by biogeek Great short stay
Excellent location, just a few minutes from the Burj and Dubai Mall. Easy to get anywhere. Make sure you get up to the top for the priceless view.
The room was not ready even though we only arrived after 3 in the afternoon, which is always a downer when you arrive at a hotel. Having said that, excellent courteous check-in crew made it easier.
I would suggest updating directions on your website so that people can find their way easily from Sheikh Zayed Rd, in both directions.
December 30, 2013
Rated 5 out of 5 by SunLover14 Very nice hotel, great staff
We enjoyed our stay here very much, staff was extremely kind and helpful. Room was spacious and clean.
On our first day reception was very kind to let us check in at 9am while check-in time was supposed to be at 3pm. After traveling all night that was a real treat for us!
Everything was easy to reach as the hotel is located on the main street which leads to all main attractions.
I would definitely recommend this hotel to anyone..and trust me I am quite picky :)!
February 21, 2014
Rated 4 out of 5 by Abhi Staff
Although the hotel as a product is fantastic, but I'm sorry to state that due to a couple of team members, my overall experience took a huge negative hit!
The room key was deactivated on purpose by front desk staff as they wanted to make sure they meet me - unacceptable by any means!
I was on a pre-paid reservation and apparently my card was not charged at all but the amount was blocked as confirmed to me by my bank. Hence, the card wouldn't allow a duplicate transaction - the staff had serious issues understanding this and decided to harass me at 3 AM by deactivating my key. Perhaps, the website conditions need to be reviewed if its not a prepaid reservation, it shouldn't say so to avoid any confusion! The staff certainly needs to be trained how to manage such situations without being arrogant or unreasonable.
February 14, 2013
Rated 5 out of 5 by A05055 Recommend to all
This Hotel Must Be Example For The Rest of HOTELS.
May 28, 2014
Rated 4 out of 5 by paulo2014 great
excellent hotel and staff. some language barrier in english language.
Also it is better if you precise online, before Booking that there is a DEPOSIT that we have to put upon check in.
otherwise, all was perfect...especially the Greattt view on level 43rd. Try to develop this roof top more at night.
Also Try to get a FREE airport shuttle service.
April 28, 2014
Rated 5 out of 5 by Henryfromtexas I loved Dubai and this hotel was superb!
This hotel was fabulous the location, amenities and staff were A+++
May 26, 2014
Rated 3 out of 5 by Somoge Overbooking
Overbbooking is a very bad surprise for the guest. The main reason I chose this hotel is because of its location. So, after a 14 hours flight, I was told, at the recception, I would be taken to another 4 Points hotel, in a location different from the one I chose. Even though the change was for one night, it caused me a lot of inconvenience,, since my trip was only for a few days and in the first night I could not even unpack my stuff. What a bad surprise!
January 7, 2012
Rated 3 out of 5 by BostonSteve Great location, but not as good as it used to be
I have been coming here for year and unfortunately I might need to look at staying at another hotel next time. This hotel is in a really convenient location and it has a great roof bar on the 43rd floor, which is really nice. The rooms are clean and comfortable. I had a few issues this time:
Some of the servers at the breakfast restaurant struggled in their english understanding. I have a very flat accent and normally don't have trouble being understood. I travel to a lot of places and It was a frustrating experience to not get them to understand what I needed in a simple coffee.
I left a note on for housekeeping and asked for the front desk to replace my iluron and board. The iron leaked and the board wouldn't stand up. It never happened.
It just feels like the hotel has declined in its standards somewhat since I visiting a year ago.
December 11, 2013
Rated 4 out of 5 by Naveed20 Good clean hotel
The hotel is nice conveniently located near a metro close to Dubai Mall. Staff is verry friendly and courteous the bell boy remembered and welcomed me back it was a good feeling. however as this time i had the chance of staying in both the classic and preferred rooms and would like to point out that the classic rooms requires at least one sofa chair as you dont like to see the tv from your bed you need at least one comfortable chair to sit and relax.
April 13, 2012
Rated 5 out of 5 by Boom13 Great value!
Truly enjoyed my stay at this hotel! The staff was exceptionally helpful and friendly, always with a smile on their face. The rooms were spacious and very comfortable. Very centrally located to other areas in Dubai and not too far from the airport. The rooftop pool and bar were and added bonus!
May 1, 2014
Rated 4 out of 5 by GermanSwimmer smoking room
the hotel and its location ist very good, however i got a smoking roo and I am not smoking. NO GO.
May 20, 2014
Rated 5 out of 5 by AshE Exceeded my expectaions
I was pleasantly surprised with the hotel. I moved to it after reserving at a different 5 star hotel and had some reservations. Right from arrival to reception/check-in, to the conceirge, to the room, everything was exceeding the expectaions. staff really cared, met all my requests, and the room was very nice. Thank you to "Aly" (duty manager), and "Martin" (bell desk), and to house keeping staff whom I did not have the pleasure of meeting.
May 26, 2012
Rated 1 out of 5 by ALCarpenter Not recommended
The front desk was out of control, meaning, no one knows what to do.
we asked for the manager to solve the problem, she did not speak with us, or apologize about the mess and confusion in her shift, but instead she talked with the man behind the desk(Jeffrey), and gave us a smoking room, in spite of telling them , we have allergy to tobacco, and said it is the only available room.
With this management, I 'd not rate it more than TWO star.
November 1, 2013
Rated 3 out of 5 by ksdh Please evaluate the starwood rating of this hotel
positives - 1) Location
2) Reasonably clean hotel
3) decent staff
4) very nice bar/pool at the roof top
1) Definitely not worth an SPG 4 rating
2) in-toilet accessories not anywhere close to what you would get in an SPG 4 hotel
3) in -room facilities not like an SPG 4- poorly stocked minibar, TV remote not functional
4) check-in staff contains too many trainees with very little
5) poor breakfast for an SPG 4 level
January 24, 2014
Rated 5 out of 5 by Rick55 Best of the best!
This place is number 1. We have stayed at other hotels in Dubai, but now only at Four Points Sheikh Zayed Road. The staff friendly with rooms with view. The roof top bar at night with city view is wonderful. We stay there now every 3-months and will not change (we have learned our mistakes of staying else where). Not to mention close to Dubai Mall and Mall of Emirates, great for shopper's. I give this Hotel 5-stars! Thanks again, Rick.
January 25, 2013
Rated 4 out of 5 by Norway123 Great hotel
Overall great hotel with great service. Had a classic room, which was big with a king sisze bed. Breakfast was excellent.
What could be better:
A lot of noise from the neighbouring room.
The door to the bathroom was somewhat blocked by the bidé, causing the bathroom to be unneccessary tight.
April 23, 2014
Rated 5 out of 5 by Aru2312 The hotel location is perfect!
The best part about this hotel, other than the great facilities they provide is the proximity to most of the attractions in Dubai. It connects well to all parts of Dubai with a Metro station just 1 min. walk away from the hotel.
The service is prompt, facilities are perfectly in place, the food served in its restaurants is awesome, and overall gives you a good taste of the modern and evolving Dubai
Highly recommend this hotel!
December 9, 2013
Rated 2 out of 5 by Emile This hotel needs improvment
I recommended this hotel to our group (5 persons) participating in Intersec show. Booking is made through our agent organizing all functions. I was surprised that I will not get any SPG points.
TV programms are very limited and have little from the Middle East. There is no single channel for ESC EGYPT (The first in the Middle East and the largest country). All other Starwood and all chains of hotels have variety of these channels.
January 24, 2012
Rated 4 out of 5 by Sandip the hotel needs wifi and steam room
wifi needed in hotel / steam room missing. the single beds are too narrow. they need to keep more utensil in apartment e.g. for making a cup of indian tea, they dont have utensil. house keeping and room service are great. concierge is great (FAYAD and MARTIN...thanks). Left my jacket by mistake during checkout and housekeeping said they did not find it. After insisting, they brought my jacket out of nowhere. this needs attention
November 1, 2012
Rated 5 out of 5 by Meiklber Outstanding staff members
My expectations have been exceeded by far, especially in terms of staff efficiency and friendliness (in all areas) as well as cleaniness. I will come again
May 10, 2014
Rated 5 out of 5 by donnie61 In Dubai
Awesome Hotel from the time you check in which was very painless to going to the room which exceeded our expectations. The entire staff at the hotel was very friendly. I had a chance to have the Friday Brunch which was excellent, to using the club room from breakfast and drinks. Loved the location where you can shop at the Mall of the Emirates. Cant say enough about this place you will have to check it out for yourself
December 21, 2013
Rated 5 out of 5 by Iren great location
Very good location.Comfortable rooms.The bar on the roof is a very pleasant place.Most of the stuff is very kind and helpful.
May 12, 2014
Rated 4 out of 5 by willy1234 4 points about right
need to have decaf coffee in room to make things complete.
breakfast staff excellent, food also good. didn't eat any other time in hotel.
Excellent location for metro. went to airport in gold class for GBP £2, far more comfortable than taxi and equally as fast.
all has a 'budget hotel feel' but that's why the rate is good
businees centre very helpful booking in at airport, printing boarding pass, no charge.
January 22, 2014
Rated 3 out of 5 by wh2912 Great Location
This is a good hotel on Shiekh Zyed Road but better customer service is available at other hotels in the same location. The waiting time is too long at the check in desk. Lost Pay as You Go phone cards at breakfast, but hotel staff were unwilling to find out if anyone had picked it up.
If you try to catch a taxi, outside the hotel the staff at the door try to get you sit in private taxi rather than the standard Dubai taxis
April 5, 2013
Rated 2 out of 5 by badmadsad Inadequate staff
I liked the location, rooms etc but overall had a very unpleasant experience. I stayed for one night at the hotel but the reception tried to rip me off not once but twice. First they told me the breakfast would be 60 AED at the reception. After I had the breakfast, the waitress at the restaurant said it would be 90 AED. I told her what I was told at the reception but the lady at the reception insisted the offer she made was for the following day. Also I paid for the room, online, WITHOUT breakfast. And when I was at the hotel, I ordered room service for the breakfast - did not use the breakfast. However at the check out, they tried to charge me for 2 people's breakfast for 1 night (I was staying alone!!!) It took us more than 20 min to resolved this and I almost missed my meeting (which was the reason behind my trip) because of this mess. I would not recommend this hotel with this staff to anyone.
March 3, 2014