Rated 5 out of 5 by Modimav9 a great place to wrap up the evening
The rooms are very comfortable and staff are friendly. Club lounge is a v good feature and well worth the extra. Best secret is the roof top bar - a great place for evening drinks.
October 25, 2013
Rated 4 out of 5 by Ali35 Area of improvement
First of all I would like to thank you for a very kind hospitality . I stayed in your hotel for 20 days and it was a very pleasant experience . My only comment is that it would be more convenient to have wireless internet available in the rooms instead of cable only .
I would definately recommend and stay again in your hotel .
January 26, 2013
Rated 4 out of 5 by honestlycme A great place for a weekend getaway
I had the pleasure of staying at this hotel for a weekend break to Dubai. The location was great and was easily accessible to all the sights. On average, the cost in cabs to different spots like the Burj or to Jermeriah Beach averaged to be about 25AED.
The breakfast options were great and the rooftop bar has great views of the city.
January 27, 2013
Rated 4 out of 5 by BRG8 Non-Friendly Staff
Durring my stay, i guess very less percentage of staff was friendly. If I was asking for a late check-out the reply was not easy I was like "NO" the person over the phone was not even willing to check it on system to see if there is any possibility. But 2-3 people were really helpful. Spa was rally good, but very littel space for it.
January 14, 2013
Rated 5 out of 5 by Kraz Great Hotel
excellent hotel met all out needs, would be going back for sure and recommend to family and friends
November 4, 2013
Rated 4 out of 5 by krisr Great night life
The four points undersells the key factor of its location which is right next to the Financial Center metro.
In Dubai you can get an all day pass for 16 Durhams. You can get to old town, up to Atlantis, and everywhere in between on the metro.
Finally, it has the bar on the top floor which gives you a great view of the city.
November 15, 2012
Rated 3 out of 5 by WMCOLMES14 miss this visit
I stay at this hotel several times a year. often when I do, I check in for the early afternoon and leave late in the evening the same day before a flight out of DXB, I'd say a pretty good deal for a place. what I didn't like is that as a SPG Platinum, they only offered me 250 points rather than the 500 I usually get. Also, as there is no HH, premier guests used to be offered 2 coupons that could be redeemed for a beverage (even a glass of wine or draft beer) or snack at the food establishments in the hotel. This practice has been discountinued. Also, a miss on this visit was that the computers were down and i had to day in my room for a bit bc I did not have a key to re-enter it. I may try another hotel for my next pre-flight stay. (also another time I stayed here, the taxt service that works for the hotel put my bag in the wrong car, and I did not realize it until I was at the airport. Thankfully, they realized the error and brought it to me free of charge. )
May 29, 2012
Rated 5 out of 5 by Agla Pleasant Stay and friendly Staff
The location , the staff, the room, everything made my life easy and help me to do my business during the five night I have stayed there. I managed to run successful business negotiations and conclude excellent agreements , thanks to comfortable nights which improve my moods and energize me. Hope to stay there again.
June 16, 2013
Rated 4 out of 5 by Rich2809 A great welcome
I checked in here very very late 3.30am. I was exhausted, traveling from spain via Doha. The receptionist could not have been more helpful, charming or efficient. I would like to thank the GM and their team for such a pleasant welcome.
I was given a very nice suite. It was very clean and I was comfortable there.
February 8, 2012
Rated 2 out of 5 by D8888 Surprisingly, worst stay ever
Have never been treated so poorly at any hotel or Sheraton ever. Had to pull teeth to get a room that was booked over 2 months in advance. After arguing, a "fully" booked hotel suddenly has a room available. Should not have to do this in order to get a room that was booked. I can't say enough bad things about this stay.
January 14, 2013
Rated 5 out of 5 by Heikki2013 This hotel has great staff
I would highli recommend this hotel! Four Points by Sheraton Sheikh Zayed Road has very good staff - they appreciate customer satisfaction over anything else! This is the way how business should be done in hotel businesses. Everything was perfect at hotel. During my stay at hotel there was some guy (approx. 50-60 year old) complaining from everything. He complained that he cannot talk to telephone because cleaner was cleaning the restaurant area. Your staff made everything to keep this stupid guy satisfied.
Especially, I would highly appreciate staff (blue clothes) just after the door. They were helping what ever my problem was. They helped me and my wife to make our honeymoon special. Please make this staff feel themselves satisfied, they are unbelieveable. If I ever start hotel business, I would call to your hotel and ask if I can get them to train and work with me. They are first discussing with guests. They make guests feel happy. They are unbelieveable!
April 3, 2013
Rated 5 out of 5 by Aseel nice location and rooms
Great location, nice room view, private luxus taxi with almost normal price, quite, easy to go on elevators-our room was on 28 floor, near to 2 train stations-walking, one stop to Dubai mall by train, breakfast is too expensive 95 derham per person, big space for the 2 bed apartment that could accomedate 4 - 6 people.
March 31, 2013
Rated 5 out of 5 by firstvisit Location and service
The location is great as the hotel is situated in between 2 metro stations.We arrived late at 11 pm and our room was upgraded. They booked the safari tour for us and had it confirmed so we can go in the next evening. Gave us good recommendation on dining and reserved our seating. Service is great from everyone.
June 7, 2013
Rated 5 out of 5 by traveller27 LOCATION
This Hotel was in central area which met all my requirements. Close to Metro, accesible to Dubai Mall, Burj Khalifa. etc. not more than 15-20 mins from airport. Enjoy facilities of Hotel. Found employees helpful, pleasant. Loved the room and view. Level 43 is peaceful with swimming pool, bar, and seating area.
May 15, 2013
Rated 4 out of 5 by mo23 Good Area
the hotel is near to almost all good places , the staff are helpful
November 3, 2013
Rated 5 out of 5 by Priscilla Very pleasant stay & good food
I stayed only one night but was impressed by the facilities and staff. I ate at the Italian restaurant and the food was fresh and tasty. I also had a Pizza Magherita from Room Service. It was delivered on a hot pizza plate and was very fresh. It was the best pizza Margharita I have ever eaten. Delicious.
June 7, 2013
Rated 5 out of 5 by hfz10 Good for a Business
- Good for a Business.
- The crew is unfriendly and uncooperative.
-There are no multiple choices at breakfas.
October 27, 2013
Rated 4 out of 5 by Renehbl Excellent hotel for a citytrip
Stayed for 3 nights in this hotel. And there is no complaining what so ever.
Smooth en very friendly registration when we arrived late in the night.
Room with a perfect view and very clean. The bar / swimming pool on the 43 floor and especially the great view over Dubai makes our stay worthwhile.
May 23, 2013
Rated 5 out of 5 by dukealum good location
The only problem that i faced was the phone system was down in my room and i lost a whole day of work The staff was able to finally fix it after 12 hours and the delay cost me heavily in doing work as my crew in the USA was asleep when the phone got fixed.
September 2, 2013
Rated 5 out of 5 by Trevor47HoveUK Great location, very friendly staff, great value
The hotel is in a great location, just one metro stop or a short taxi (available from outside the hotel) from Dubai Mall where we spent most of our evenings, sitting round the lake at one of the many restaurants enjoying the dancing fountains and views of the Burj Khalifa.
The room was a good size, really comfortable beds and very clean. There is a lot of traffic noise from Sheikh Zayed Road - unavoidable in this part of town - but it didn't keep us awake. It sounded like having the air conditioning on. There may be quiet rooms available I guess.
Staff were impeccably polite and efficient and we couldn't fault them. Continental breakfast was really good and we were offered a Starwood card which gave us 20% off each day.
Roof top pool is a little small but there are lots of loungers and amazing views. As it's on the 43rd floor there is a bit of breeze which makes the very strong sun seem cooler than it actually is.
Would definitely recommend this hotel.
Would definitely stay here again.
May 28, 2013
Rated 3 out of 5 by HermannJ Trouble
I had booked this hotel on points.
At check in I discovered that I was charged for the rooms.
I complained and Kevin at the front desk corrected it. The Manager on duty looked on to the discussion and he did not even bother to apologize with one single word.
Very bad customer attention.
July 4, 2013
Rated 3 out of 5 by seejayel Inaccurate Information on Hotel Website
I really like the hotel - rated Excellent for room comfort, cleanliness, staff - but was disappointed by the inaccuracy of information with regards to services on the hotel's website.
Under "Rooms Overview", it clearly showed that all rooms have got in-room WiFi internet access, thus I did not bring my AirPort Express. Upon entering my room, I realised that this was not available and spoke to the staff, who very politely told me that "It is probably being implemented now. Perhaps in your next visit, it will be available."
Under "Hotel Services", it states complimentary shuttle to numerous locations (with disclaimer on timings and availability), but concierge informed me that there is no such shuttle to 5 out of 6 of the locations listed on the website.
My main query is: why state them on the website if it is just planned-for/not available just yet? It just causes unmet expectations from hotel guests, which could have otherwise been avoided if information on the website was accurately captured.
June 21, 2013
Rated 3 out of 5 by Swede10 This hotel cannot meet business needs
Internet access is not free and costs Dhs 30 per hour; there is no wifi available at all in the guest rooms and, therefore, it is difficult to use the range of modern day business devices used while travelling. Breakfast was acceptable. It was difficult to make the air conditioning cold enough.
February 2, 2013
Rated 4 out of 5 by patty37 Great staff at s wonderful hotel
The hotel experience was excellent. From reception through to the breakfast. The attendants were on the ball always. Highly recommend.
We were pleasantly upgraded at reception. The room was lovely and roomy.
Gym and pool good.
Location was grest. Handy to metro and shopping centres.
June 27, 2013
Rated 5 out of 5 by asia31 excellent hotel, lovely staff
Really nice hotel with good location on the main road and free shuttle buses to the beach, Outlet Mall and Mall of the Emirates.
October 14, 2013
Rated 5 out of 5 by bolbol1970 Icing on the Cake
This hotel location is the best in town near to almost everything you need to reach in dubai, staff are amazingly professional and polite, clean rooms and facilities. A unique roof top on the 43 floor overlooking dubai is the best place you need to relax for the sunset.
Simply, the best.
April 26, 2013
Rated 5 out of 5 by donnie61 Returning from R & R
Very Nice Mary was very helpful when i first got there and the room exceed my expectations, breakfast buffet was very good and since i had been traveling my laundry was back by 1800 that night Over all i loved the apartment room and had a great time there would recommend it to anyone
May 23, 2013
Rated 5 out of 5 by gagalaw Accessible to everywhere
this hotel is super clean, lovely rooms, very good and very efficient staff, they make you feel at home, always pleasant and ready to assist you. The hotel is 2 minutes away from the metro. Really accessible to any part of Dubai. My second time staying here and definitely coming back.
February 1, 2013
Rated 4 out of 5 by MRAlmalik Great place to stay in!!!
We had great ten nights at Four Point Sheraton, and we spent a lovely time.
we got a preferred room at 18th floor the view was amazing on Sheikh Zayed Road!
The Dinning was very good and tasty and the rooftop at 43rd floor has bar, coffee, gym and swimming pool with great view.
March 30, 2013
Rated 4 out of 5 by NVDAL Great place to celebrate new year
Really great staff. Elevators were a little slow at New year eve but the place is great. I got lot of help and good advice from Mehmood ( Probably not the correct spelling). Also liked the young Indian lady that worked at organizing the new year event. She was very professional.
January 3, 2013