Rated 5 out of 5 by Trevor47HoveUK Great location, very friendly staff, great value
The hotel is in a great location, just one metro stop or a short taxi (available from outside the hotel) from Dubai Mall where we spent most of our evenings, sitting round the lake at one of the many restaurants enjoying the dancing fountains and views of the Burj Khalifa.
The room was a good size, really comfortable beds and very clean. There is a lot of traffic noise from Sheikh Zayed Road - unavoidable in this part of town - but it didn't keep us awake. It sounded like having the air conditioning on. There may be quiet rooms available I guess.
Staff were impeccably polite and efficient and we couldn't fault them. Continental breakfast was really good and we were offered a Starwood card which gave us 20% off each day.
Roof top pool is a little small but there are lots of loungers and amazing views. As it's on the 43rd floor there is a bit of breeze which makes the very strong sun seem cooler than it actually is.
Would definitely recommend this hotel.
Would definitely stay here again.
May 28, 2013
Rated 3 out of 5 by Swede10 This hotel cannot meet business needs
Internet access is not free and costs Dhs 30 per hour; there is no wifi available at all in the guest rooms and, therefore, it is difficult to use the range of modern day business devices used while travelling. Breakfast was acceptable. It was difficult to make the air conditioning cold enough.
February 2, 2013
Rated 3 out of 5 by seejayel Inaccurate Information on Hotel Website
I really like the hotel - rated Excellent for room comfort, cleanliness, staff - but was disappointed by the inaccuracy of information with regards to services on the hotel's website.
Under "Rooms Overview", it clearly showed that all rooms have got in-room WiFi internet access, thus I did not bring my AirPort Express. Upon entering my room, I realised that this was not available and spoke to the staff, who very politely told me that "It is probably being implemented now. Perhaps in your next visit, it will be available."
Under "Hotel Services", it states complimentary shuttle to numerous locations (with disclaimer on timings and availability), but concierge informed me that there is no such shuttle to 5 out of 6 of the locations listed on the website.
My main query is: why state them on the website if it is just planned-for/not available just yet? It just causes unmet expectations from hotel guests, which could have otherwise been avoided if information on the website was accurately captured.
June 21, 2013
Rated 5 out of 5 by bolbol1970 Icing on the Cake
This hotel location is the best in town near to almost everything you need to reach in dubai, staff are amazingly professional and polite, clean rooms and facilities. A unique roof top on the 43 floor overlooking dubai is the best place you need to relax for the sunset.
Simply, the best.
April 26, 2013
Rated 5 out of 5 by DanyA Very Good Hotel
Great staff, that are working just to let your stay be comfortable as much as possible.
March 22, 2014
Rated 3 out of 5 by HermannJ Trouble
I had booked this hotel on points.
At check in I discovered that I was charged for the rooms.
I complained and Kevin at the front desk corrected it. The Manager on duty looked on to the discussion and he did not even bother to apologize with one single word.
Very bad customer attention.
July 4, 2013
Rated 5 out of 5 by Tom03 Excellent hotel placed near Trade center
I had a very pleasent stay at this excellent hotel visiting the Arab Health fair.
Due to the hotel was placed so near the Trade center i walked every morning and afternoon which gave my fresh air, sun and a sight seering of the nearby area.
January 30, 2014
Rated 5 out of 5 by kg2211 great 1 bedroom suites
0ne bedroom suites offer good relaxation facilities
March 27, 2014
Rated 5 out of 5 by gagalaw Accessible to everywhere
this hotel is super clean, lovely rooms, very good and very efficient staff, they make you feel at home, always pleasant and ready to assist you. The hotel is 2 minutes away from the metro. Really accessible to any part of Dubai. My second time staying here and definitely coming back.
February 1, 2013
Rated 5 out of 5 by donnie61 Returning from R & R
Very Nice Mary was very helpful when i first got there and the room exceed my expectations, breakfast buffet was very good and since i had been traveling my laundry was back by 1800 that night Over all i loved the apartment room and had a great time there would recommend it to anyone
May 23, 2013
Rated 4 out of 5 by patty37 Great staff at s wonderful hotel
The hotel experience was excellent. From reception through to the breakfast. The attendants were on the ball always. Highly recommend.
We were pleasantly upgraded at reception. The room was lovely and roomy.
Gym and pool good.
Location was grest. Handy to metro and shopping centres.
June 27, 2013
Rated 4 out of 5 by NVDAL Great place to celebrate new year
Really great staff. Elevators were a little slow at New year eve but the place is great. I got lot of help and good advice from Mehmood ( Probably not the correct spelling). Also liked the young Indian lady that worked at organizing the new year event. She was very professional.
January 3, 2013
Rated 4 out of 5 by MRAlmalik Great place to stay in!!!
We had great ten nights at Four Point Sheraton, and we spent a lovely time.
we got a preferred room at 18th floor the view was amazing on Sheikh Zayed Road!
The Dinning was very good and tasty and the rooftop at 43rd floor has bar, coffee, gym and swimming pool with great view.
March 30, 2013
Rated 5 out of 5 by elinazin Excellent hotel and location
We had a two bed room apartment which was very spacious and I love the fact it had 3 toilets! The washing machine and dryer was a great feature which we used. Location was so convenient, in between 2 metro stations and many taxis available. 24 hr supermarket only 5 mins walk.
November 24, 2012
Rated 5 out of 5 by NadaD Comfortable & Nice
The hotel staff were all friendly and nice. We got a free upgrade which we enjoyed the luxurious business executive room. Clean, comfortable and had good night sleeps. Highly recommended if you want to be near Dubai Mall and Burj Khalifa.
January 12, 2014
Rated 5 out of 5 by sansan excellent hotel
This hotel has a good localization, a good staff, very comfortable, clean, fitness excellent, good restaurants, good breakfast, big room
March 6, 2014
Rated 4 out of 5 by Asif Excellent Location & Services
It was wounderful experience to stay in Four Point Sheraton Shk Zayed. The customer and room services provided by the hotel were fast and up to the mark. I travel first time to UAE to attend an VISA International Workshop.
Whenever will come again will stay over there
June 18, 2012
Rated 4 out of 5 by RAEDPEW Four points by Sheraton Sheik Zayed Road
Everything went well. I used my points to upgrade to a business suite. They provided discount on breakfast.
March 12, 2014
Rated 3 out of 5 by AfricanWanderer Needs in-room WIFI
Fantastic suite - but never used the living room as no in-room wifi. Only have iPad - no wired connection - so connected in the lobby, along with another dozen or so guests each nigh, all sat around looking like we were in a doctor's waiting room. Otherwise great.
March 19, 2012
Rated 5 out of 5 by GR007 MR Ghassan
Amazing stay. Helpful staff. Good Location.
March 20, 2014
Rated 5 out of 5 by dukealum good location
The only problem that i faced was the phone system was down in my room and i lost a whole day of work The staff was able to finally fix it after 12 hours and the delay cost me heavily in doing work as my crew in the USA was asleep when the phone got fixed.
September 2, 2013
Rated 4 out of 5 by imvvirgo Very Adequate
The hotel room was spacious and had adequate facilities. The staff was very polite and helpful in most cases.The location is the key to the hotel. Will visit again.
February 20, 2014
Rated 1 out of 5 by chris Points
for the 5th consecutive time, in spite of numerous communication with SPG Platinum desk and hotel management, i did not properly receive my platinum amenity, nor more importantly, my points and nights stay (example $2,000 in charges and 470 points posted).
March 30, 2013
Rated 5 out of 5 by justmuneeb Excellent!
My stay was there for 5 days and staff friendliness and every thing met my expectation.
How ever; if you are a low budget traveller, don't listen to the private taxi guy standing right outside the hotel. Their private taxi is twice the normal yellow taxi
July 30, 2013
Rated 4 out of 5 by AJRaj Great breakfast
Great hotel, courteous and helpful staff
March 19, 2014
Rated 5 out of 5 by DIM1 GREAT HOTEL AND EXCELLENT PEOPLE
Nice locations, and great people, all of them.
Very pleasant VIP lounge with pleasant colours and great offerings for breakfast and evening snacks.
The bar on 43 floor is great and worth visiting every night.
Highly recommended hotel in Dubai
November 16, 2013
Rated 5 out of 5 by Jux85 Great hotel
Great hotel with everything u could expect and more in this range. The only drawback (important) was the unavailability of wifi in the room. This is considered a business hotel, u shouldnt drag ur laptop to the lobby everytime u want to check ur email
March 11, 2013
Rated 5 out of 5 by Terchablue Amazing Value & Great Design
The best Four Points Ever - amazing surprise!
Best pool to chill in the heat and then shop at the night
March 6, 2014
Rated 3 out of 5 by aPuri Mixed review
The staff was good and responded very quikcly to my requests.
The food was very poor and i had two bad meals - in room dinner and buffet breakfast
February 22, 2014
Rated 5 out of 5 by Steve86 My new favorite
This hotel was perfect in every way. My SPG status was recognized with a room upgrade. My room was very comfortable and always clean. Every staff member was friendly and wanted to help in every way. I was delighted with the experience. I'll be back!
June 6, 2013