Four Points by Sheraton

Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.5 out of 5 by 141 reviewers.
Rated 1 out of 5 by Hotel Stealing from Guests We booked a night with them recently for a staycation with 2 other couples. I booked all 3 rooms on my credit card. At that time they asked me the names of the other guests. A day after I booked we decided to stay somewhere else. I called the hotel directly and spoke to one of the managers and told him we had 3 rooms and I needed to cancel them. He told me they were canceled. Even Though I canceled them, when the night of the reservation passed they charged me for 2 of the rooms as no-shows. I called and spoke to one of the front desk agents and they told me the person I spoke to only canceled my room and not the other 2 couples. I asked to talk to a manager and they would never return my calls. Finally 2 weeks later I spoke to Monica and she refused to refund my money even though I called and canceled the rooms and it was their mistake they didn't cancel all 3. Do NOT stay at this hotel. I am stuck with $250 in charges for rooms I didn't use. Monica even verified the hotel was not sold out. I didn't cost them anything but they are still refusing to refund my money. Last time I checked this was theft. No services provided but still charging my Credit card. April 5, 2016
Rated 2 out of 5 by Find another hotel This is the most outdated hotel I have stayed at in years. Run down furniture straight of the 70's. Comparable to a Motel 6 - maybe... March 7, 2016
Rated 2 out of 5 by Very Run Down Property Staff are great but the property is very run down. The furniture in the rooms are quite worn out and are on their last leg. Their was mildew buildup in the bathroom. This was my 2nd stay here for the year and i liked being able to walk to City Centre and my rate provided free breakfast but I will not return and don't recommend. December 9, 2015
Rated 1 out of 5 by Rusty water and rusty service The pipes are rusted... I checked yelp, and it's been a problem for a very long time. I was given a room and the ground floor, when my platinum preference calls out highest floor. I ordered vegetarian food, it came with meat. This is by far the worst SPG property I've stayed at. November 16, 2015
Rated 4 out of 5 by Good Value for the Price Paid As one of the cheapest SPG hotel in Houston area, I don't have much higher expectations of the hotel, clean, comfortable bed, no noise from other rooms, that's all I need for a stay. October 26, 2015
Rated 3 out of 5 by Good location, front desk staff needs work I stayed here for work in August 2015 to see if I wanted to stay there for an upcoming long assignment. The location is great. It's a 4 minute walk to the gym, restaurants, etc. My room was modest, but fine. My issue was with several interactions with the front desk. They weren't that warm, couldn't answer basic questions, and only looked at things from their perspective, versus the customer's. My room faced I-10 and was quite load at night. I had to turn on white noise on my phone to drown out the freeway noise. August 25, 2015
Rated 1 out of 5 by Run-down hotel - please avoid I have stayed in 20+ spg properties and this is by far the worst. We had booked a double suite, which was not available when we arrived at 10pm. Instead we were shown to a king suite, which smelled terrible due to smoking. As we did not accept that, we were given another king suite where insects were running on the floor. A very impolite night guard brought bedsheets for the sofa bed and told us that in this hotel guests make their own beds!!! The suite - as well as the double suite we got the following day - were very unclean. It appears the bathrooms had never been steamcleaned, and electric switches, furniture and carpeting were in dire need of replacement. Staff were generally unfriendly, and on two mornings the restaurant staff tried to charge us extra on the breakfasts. This hotel does not deserve to be a part of spg. August 3, 2015
Rated 3 out of 5 by Do not stay in a room on the 1st floor Maybe it is due to the floods earlier this year but my room has a lot of bugs. Roaches and little millipede looking things crawling around. July 21, 2015
  • 2016-06-29 T12:07:05.235-05:00
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