Four Points by Sheraton

Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.5 out of 5 by 143 reviewers.
Rated 1 out of 5 by Run-down hotel - please avoid I have stayed in 20+ spg properties and this is by far the worst. We had booked a double suite, which was not available when we arrived at 10pm. Instead we were shown to a king suite, which smelled terrible due to smoking. As we did not accept that, we were given another king suite where insects were running on the floor. A very impolite night guard brought bedsheets for the sofa bed and told us that in this hotel guests make their own beds!!! The suite - as well as the double suite we got the following day - were very unclean. It appears the bathrooms had never been steamcleaned, and electric switches, furniture and carpeting were in dire need of replacement. Staff were generally unfriendly, and on two mornings the restaurant staff tried to charge us extra on the breakfasts. This hotel does not deserve to be a part of spg. August 3, 2015
Rated 3 out of 5 by Do not stay in a room on the 1st floor Maybe it is due to the floods earlier this year but my room has a lot of bugs. Roaches and little millipede looking things crawling around. July 21, 2015
Rated 2 out of 5 by Disappointing Very disappointing stay - would not stay there again June 19, 2015
Rated 4 out of 5 by Quiet rooms I enjoyed the stay, quiet room June 9, 2015
Rated 2 out of 5 by Clean; but Needs Updating This wasn't my first choice to stay here; but since it was close to where my relatives were, I thought this was best. First, the staff and employees are all very nice. It doesn't mention here that the hotel is surrounded by construction. The plumbing is being repaired and makes a loud noise. The hotel was very clean; but the furniture is old and needs replacement. When my daughter sat down on the living room sofa, it sunk down very low. There is cottage ceiling in the bathroom. There is NO place to eat or get beverages in the evening. The Bar closes early and the vending machine was not working. Thanks to the concierge she provided me with tea and water. A good plus is that it's in a great location, walking distance to the CityCentre. Hopefully, there are plans to upgrade the rooms. None of the windows vent open. April 20, 2015
Rated 2 out of 5 by There is need for some improvements Inadequate ventilation in bathroom. Inadequate lighting around dressing area. Lobby seating was nice. Breakfast was nice. Needs some repairs. April 20, 2015
Rated 1 out of 5 by Poor back-end customer service Nice room and facilities. The front desk staff was friendly as well. I was very unsatisfied with the back-end customer service. The company I flew out to meet prepaid for the room, I just had to provide a cc for liability which was not a problem. It turns out they double charged us for the room. They charged the company 244.53 and my cc as well. It took over a month for them to reverse the charge to my card and was extremely difficulty to get anyone on the phone in accounting. January 13, 2015
Rated 5 out of 5 by very good deal at $63 no better hotel in the houston area offers such a competitive sale price. Great location you can walk to city center. January 2, 2015
Rated 5 out of 5 by Good location like the location and facility of this hotel. December 31, 2014
Rated 5 out of 5 by Best hotel in the area I have attended several conferences at the City Centre (Katy Frwy at Beltway 8). This is the first time, I have stayed at your hotel. It is the best hotel in the area for comfort, staff service, price and dining. Thank You November 14, 2014
Rated 5 out of 5 by Appreciate the hospitality! We really enjoyed the stay in this hotel. Appreciated the upgrade and birthday treat from this hotel. Also, the staff were very professional and efficient in having our needs met. They were also very helpful in addressing questions we had and had great suggestions for shopping nearby. We really appreciate the services and assistance from Mr Shamoi Murrain, the front office manager, who was very professional and patient in helping us. Thank you! November 13, 2014
Rated 5 out of 5 by Excellent Staff From the Check-in Clerk to our waiter, everyone we encountered at this hotel was extremely helpful and made us feel welcomed. I have to tip my hat to the person who selected and trained this great staff. Keep up the great work. When in the area we will definitely stay here again October 15, 2014
Rated 5 out of 5 by Quiet, service & comfort! Upon arrival, you enter into a quiet and comfortable living areas that invite intimate conversations. The second impression is the respectful, amiable, smiling and helpful staff. From the first night to the last, every single staff member (except the bartender) were very cordial and service ready to cater to the littlest whim I had. During my stay, I had out of town guest that stayed in the hotel and they too, were treated specially well as guests of guest! Four Points West is nestled amid the best and walking distance to shopping, medical and entertainment areas the city has. October 3, 2014
Rated 5 out of 5 by Great Front Desk Staff & Clean The front desk staff were outstanding and the overall hotel was as clean as I have seen. Floors very well lighted and felt very safe late at night. The price was very fair. August 31, 2014
Rated 4 out of 5 by Good Value Hotel is good value for a Starwood brand in Houston with great access to I10 and BW8. It is starting to show it's age and the easy access also means some road noise at night. August 23, 2014
Rated 4 out of 5 by Great Location This is a very decent Four Points. No complaints. The staff were all very helpful and friendly. Service at the bar is a little slow and frenetic. Could probably use more staff. My room was clean. Best of all is the location. It's connected to the City Center Mall. Lots of options for dining or just walking around in the evening to listen to music. August 8, 2014
Rated 5 out of 5 by Four Points is a great place to stay! Greeting and service at the front desk was personable and efficient. The room was exceptionally clean and very comfortable. We choose a suite with separate living area and bedroom. The buffet breakfast was very well prepared and easy to serve yourself. The only difficulty that we had was trying to find a place to park because of its location at Interstate 10 and Beltway 8. Having been there now -- it is really super simple. Take a look at Google Maps before arriving to see the very adequate parking right at the front door. August 2, 2014
Rated 2 out of 5 by Houston remodel is ok and staff was nice but many features are lacking given the price. closets, shower, bathroom size. internet speed, etc. July 31, 2014
Rated 5 out of 5 by Roomy Bed was very comfortable, room was spacious. July 30, 2014
Rated 5 out of 5 by A place I can always count on! I'm a frequent guest at this hotel, and I've always had an excellent experience. The staff are friendly and accommodating, most especially Shamoi, the front desk receptionist, who always goes out of his way to make me feel like a valued guest. Over the years I've seen many improvements to the hotel infrastructure, and I would now even rate it above many major properties in terms of staff and comfort. July 24, 2014
Rated 2 out of 5 by This hotel is old and very busy Only 2 employees to check in guests which made the lines really long. When we walked into the room it smelled really old and unsanitary, like someone forgot to flush the toilet. At night you hear the traffic from city center and i10/the beltway. I will never stay here again. July 20, 2014
Rated 5 out of 5 by Great Location Located in the heart of City Center, it was a great anniversary get away without leaving town. July 19, 2014
Rated 3 out of 5 by Dirty Room and Carpet The sheets were clean, the staff was nice, breakfast was good and there was a surprisingly nice little bar in the hotel. The rooms however did not seem very clean. The carpet, printed bedspread, corners and window sills were all pretty dirty or appeared to be. This hotel would need updating before I would want to stay again July 10, 2014
Rated 5 out of 5 by Excellent service, friendly staff, overall great stay. My stay was very comfortable, the staff and service was great. Breakfast was delicious. Room was very clean. Enjoyed my stay, will return. July 10, 2014
Rated 5 out of 5 by The hotel staff The staff was wonderful and I could not have asked for better service I would definitely refer a friend. July 9, 2014
Rated 4 out of 5 by Too noisy Although the hotel is reasonable as far as amenities go, the freeway noise combined with the very noisy air conditioner made for a very poor sleep. July 9, 2014
Rated 3 out of 5 by Disappointed Rooms was average. Towels were terrible. So thin that I needed 2 to dry myself & my hair after washing it. BUT they only give you 1. When I asked the housekeeper cleaning our room to leave extras she apparently did not understand English well enough to to it, or has been told not to. Desk staff was profession & personable & gave me an upgrade since the property was not at 100% occupancy. Bartender needs to learn how to mix a drink. I asked for a simple Black Russion. When I brought it back to him he was argumentative with me about how to make one. He actually put Coke in the drink! It should have been only Vodka & Kaluah over ice! I stay in this hotel only because it is close to my 92 year old parent assisted living facility! July 9, 2014
Rated 5 out of 5 by Great Great...great...great...great July 6, 2014
Rated 4 out of 5 by Value for money Overall level of room comfort and facilities was excellent value for money July 5, 2014
Rated 5 out of 5 by Great stay Exceeded my expectations. The room was clean and well prepared. The staff was courteous and efficient. June 30, 2014
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