Rated 1 out of 5 by rnellums1 Poor back-end customer service
Nice room and facilities. The front desk staff was friendly as well. I was very unsatisfied with the back-end customer service. The company I flew out to meet prepaid for the room, I just had to provide a cc for liability which was not a problem. It turns out they double charged us for the room. They charged the company 244.53 and my cc as well. It took over a month for them to reverse the charge to my card and was extremely difficulty to get anyone on the phone in accounting.
January 13, 2015
Rated 5 out of 5 by rprillman81 very good deal at $63
no better hotel in the houston area offers such a competitive sale price. Great location you can walk to city center.
January 2, 2015
Rated 5 out of 5 by liangf Good location
like the location and facility of this hotel.
December 31, 2014
Rated 5 out of 5 by SSC18 Appreciate the hospitality!
We really enjoyed the stay in this hotel. Appreciated the upgrade and birthday treat from this hotel. Also, the staff were very professional and efficient in having our needs met. They were also very helpful in addressing questions we had and had great suggestions for shopping nearby. We really appreciate the services and assistance from Mr Shamoi Murrain, the front office manager, who was very professional and patient in helping us. Thank you!
November 13, 2014
Rated 5 out of 5 by Luke923 Best hotel in the area
I have attended several conferences at the City Centre (Katy Frwy at Beltway 8). This is the first time, I have stayed at your hotel. It is the best hotel in the area for comfort, staff service, price and dining. Thank You
November 14, 2014
Rated 5 out of 5 by Jethro Great Service!
I have been staying at the hotel for over 6 weeks and staff has made my stay feel like home! Shamoi has been the best. He greets me personally every time I walk in the hotel and has perfectly coordinated all of my reservation requirements. He is extremely personable paying attention to every detail and satisfying my requests to perfection. Melissa has also been great in the bar. She is always engaging and attentive and provides great service.
I feel Shamoi should be recognized for his commitment and service to the guests and the hotel.
I recommend the hotel to all of my friends and business travelers.
February 15, 2014
Rated 3 out of 5 by BUBear99 Decent location and price
My wife and I spent an evening at the Four Points for a date night. We've stayed at the Hotel Sorella before and decided to try the Four Points. The location wasn't great, as you could hear traffic on BW8 and I10 all night. The bathroom was tiny and outdated, and the bed wasn't very comfortable. Overall, we should have gone back to the Sorella. The only plus was that we got a suite for less than a regular room at the Sorella. However, the extra space wasn't enough to overcome the shortfalls. I realize that the Four Points is undergoing renovations, but there's still a lot if room for improvement.
March 15, 2014
Rated 5 out of 5 by MikeInTX A place I can always count on!
I'm a frequent guest at this hotel, and I've always had an excellent experience. The staff are friendly and accommodating, most especially Shamoi, the front desk receptionist, who always goes out of his way to make me feel like a valued guest. Over the years I've seen many improvements to the hotel infrastructure, and I would now even rate it above many major properties in terms of staff and comfort.
July 24, 2014