Rated 2 out of 5 by CynthiaM Clean; but Needs Updating
This wasn't my first choice to stay here; but since it was close to where my relatives were, I thought this was best. First, the staff and employees are all very nice. It doesn't mention here that the hotel is surrounded by construction. The plumbing is being repaired and makes a loud noise. The hotel was very clean; but the furniture is old and needs replacement. When my daughter sat down on the living room sofa, it sunk down very low. There is cottage ceiling in the bathroom. There is NO place to eat or get beverages in the evening. The Bar closes early and the vending machine was not working. Thanks to the concierge she provided me with tea and water. A good plus is that it's in a great location, walking distance to the CityCentre. Hopefully, there are plans to upgrade the rooms. None of the windows vent open.
April 20, 2015
Rated 2 out of 5 by Slt0227 There is need for some improvements
Inadequate ventilation in bathroom. Inadequate lighting around dressing area. Lobby seating was nice. Breakfast was nice. Needs some repairs.
April 20, 2015
Rated 1 out of 5 by rnellums1 Poor back-end customer service
Nice room and facilities. The front desk staff was friendly as well. I was very unsatisfied with the back-end customer service. The company I flew out to meet prepaid for the room, I just had to provide a cc for liability which was not a problem. It turns out they double charged us for the room. They charged the company 244.53 and my cc as well. It took over a month for them to reverse the charge to my card and was extremely difficulty to get anyone on the phone in accounting.
January 13, 2015
Rated 5 out of 5 by rprillman81 very good deal at $63
no better hotel in the houston area offers such a competitive sale price. Great location you can walk to city center.
January 2, 2015
Rated 5 out of 5 by liangf Good location
like the location and facility of this hotel.
December 31, 2014
Rated 5 out of 5 by Luke923 Best hotel in the area
I have attended several conferences at the City Centre (Katy Frwy at Beltway 8). This is the first time, I have stayed at your hotel. It is the best hotel in the area for comfort, staff service, price and dining. Thank You
November 14, 2014
Rated 5 out of 5 by SSC18 Appreciate the hospitality!
We really enjoyed the stay in this hotel. Appreciated the upgrade and birthday treat from this hotel. Also, the staff were very professional and efficient in having our needs met. They were also very helpful in addressing questions we had and had great suggestions for shopping nearby. We really appreciate the services and assistance from Mr Shamoi Murrain, the front office manager, who was very professional and patient in helping us. Thank you!
November 13, 2014
Rated 5 out of 5 by gjv001 Excellent Staff
From the Check-in Clerk to our waiter, everyone we encountered at this hotel was extremely helpful and made us feel welcomed. I have to tip my hat to the person who selected and trained this great staff. Keep up the great work. When in the area we will definitely stay here again
October 15, 2014