Rated 2 out of 5 by Kimmy23 Very Run Down Property
Staff are great but the property is very run down. The furniture in the rooms are quite worn out and are on their last leg. Their was mildew buildup in the bathroom. This was my 2nd stay here for the year and i liked being able to walk to City Centre and my rate provided free breakfast but I will not return and don't recommend.
December 9, 2015
Rated 1 out of 5 by CMS34 Rusty water and rusty service
The pipes are rusted... I checked yelp, and it's been a problem for a very long time.
I was given a room and the ground floor, when my platinum preference calls out highest floor.
I ordered vegetarian food, it came with meat.
This is by far the worst SPG property I've stayed at.
November 16, 2015
Rated 4 out of 5 by zlzoul Good Value for the Price Paid
As one of the cheapest SPG hotel in Houston area, I don't have much higher expectations of the hotel, clean, comfortable bed, no noise from other rooms, that's all I need for a stay.
October 26, 2015
Rated 3 out of 5 by 2TexasTravelers Good location, front desk staff needs work
I stayed here for work in August 2015 to see if I wanted to stay there for an upcoming long assignment. The location is great. It's a 4 minute walk to the gym, restaurants, etc.
My room was modest, but fine.
My issue was with several interactions with the front desk. They weren't that warm, couldn't answer basic questions, and only looked at things from their perspective, versus the customer's.
My room faced I-10 and was quite load at night. I had to turn on white noise on my phone to drown out the freeway noise.
August 25, 2015
Rated 1 out of 5 by JH67 Run-down hotel - please avoid
I have stayed in 20+ spg properties and this is by far the worst. We had booked a double suite, which was not available when we arrived at 10pm. Instead we were shown to a king suite, which smelled terrible due to smoking. As we did not accept that, we were given another king suite where insects were running on the floor. A very impolite night guard brought bedsheets for the sofa bed and told us that in this hotel guests make their own beds!!! The suite - as well as the double suite we got the following day - were very unclean. It appears the bathrooms had never been steamcleaned, and electric switches, furniture and carpeting were in dire need of replacement. Staff were generally unfriendly, and on two mornings the restaurant staff tried to charge us extra on the breakfasts. This hotel does not deserve to be a part of spg.
August 3, 2015
Rated 3 out of 5 by tpjm Do not stay in a room on the 1st floor
Maybe it is due to the floods earlier this year but my room has a lot of bugs. Roaches and little millipede looking things crawling around.
July 21, 2015
Rated 2 out of 5 by 1976RoadWarrior Disappointing
Very disappointing stay - would not stay there again
June 19, 2015
Rated 4 out of 5 by Herrera Quiet rooms
I enjoyed the stay, quiet room
June 9, 2015