Rated 1 out of 5 by rnellums1 Poor back-end customer service
Nice room and facilities. The front desk staff was friendly as well. I was very unsatisfied with the back-end customer service. The company I flew out to meet prepaid for the room, I just had to provide a cc for liability which was not a problem. It turns out they double charged us for the room. They charged the company 244.53 and my cc as well. It took over a month for them to reverse the charge to my card and was extremely difficulty to get anyone on the phone in accounting.
January 13, 2015
Rated 5 out of 5 by rprillman81 very good deal at $63
no better hotel in the houston area offers such a competitive sale price. Great location you can walk to city center.
January 2, 2015
Rated 5 out of 5 by liangf Good location
like the location and facility of this hotel.
December 31, 2014
Rated 5 out of 5 by Luke923 Best hotel in the area
I have attended several conferences at the City Centre (Katy Frwy at Beltway 8). This is the first time, I have stayed at your hotel. It is the best hotel in the area for comfort, staff service, price and dining. Thank You
November 14, 2014
Rated 5 out of 5 by SSC18 Appreciate the hospitality!
We really enjoyed the stay in this hotel. Appreciated the upgrade and birthday treat from this hotel. Also, the staff were very professional and efficient in having our needs met. They were also very helpful in addressing questions we had and had great suggestions for shopping nearby. We really appreciate the services and assistance from Mr Shamoi Murrain, the front office manager, who was very professional and patient in helping us. Thank you!
November 13, 2014
Rated 5 out of 5 by gjv001 Excellent Staff
From the Check-in Clerk to our waiter, everyone we encountered at this hotel was extremely helpful and made us feel welcomed. I have to tip my hat to the person who selected and trained this great staff. Keep up the great work. When in the area we will definitely stay here again
October 15, 2014
Rated 5 out of 5 by pispi Quiet, service & comfort!
Upon arrival, you enter into a quiet and comfortable living areas that invite intimate conversations. The second impression is the respectful, amiable, smiling and helpful staff. From the first night to the last, every single staff member (except the bartender) were very cordial and service ready to cater to the littlest whim I had. During my stay, I had out of town guest that stayed in the hotel and they too, were treated specially well as guests of guest! Four Points West is nestled amid the best and walking distance to shopping, medical and entertainment areas the city has.
October 3, 2014
Rated 5 out of 5 by Alan72 Great Front Desk Staff & Clean
The front desk staff were outstanding and the overall hotel was as clean as I have seen.
Floors very well lighted and felt very safe late at night.
The price was very fair.
August 31, 2014