Rated 4 out of 5 by DrSteve Convenient Location in NE Philly
When I visit family, I always stay at the Four Points. Very convenient location on Roosevely Blvd. Nice rooms, nothing special. The one thing I do rate my hotels by is if the TV has a sleep timer. The Four Points does NOT! Wish it did.
May 13, 2013
Rated 4 out of 5 by Zach Nice place considering location
The hotel is very nice and well kept. I didn't love the area on the boulevard. A little bit of an uncomfortable feel around there. The room was well laid out with a comfortable feel. One small thing was that the door frame paint looked old and "overpainted" and the lock itself looked recently replaced and a bit sloppily. Additionally, the AC/Heat unit ran like a truck. Extremely loud. LOVED that the room had a microwave and refrigerator. I never like having to request those and hate being charged for them. I really appreciate that fine touch.
May 6, 2013
Rated 5 out of 5 by carl Great customer service
Helen and Liz were so good in their customer service skill and appreciation of my business there. These 2 ladies were always very couteous and happy to see. They went above and beyond their duties and you should be proud to hire such devoted employees.
May 7, 2013
Rated 5 out of 5 by Robert This hotel is comfortable & clean
We were very pleased with our recent stay at this hotel. The beds and pillows were very comfortable. The room was very clean. The lady at the desk was very pleasant, professional and helpful. We would definitely return here or to any of the hotels connected to this chain of hotels.
May 4, 2013
Rated 1 out of 5 by PMEM Extremely disappointing experience
I expected a completely renovated room and in fact called to make sure that my room would be completely renovated. The rug was dirty, the tub had a huge crack in the wall, the furniture was beat up, the air conditioner was so loud it sounded like a car starting every time it turned on and there was no hot water in the sink until I turned on the valve under the sink. I complained and asked to be moved but I was told all the rooms are like mine and I wasn't moved. I didn't sleep for 2 nights.
April 28, 2013
Rated 5 out of 5 by eboal great room
Room was a corner room big and bright , also had a great philly cheesesteak sand in the resturant
April 15, 2013
Rated 3 out of 5 by Phil Less than I expected.
I was a little disappointed with my recent visit to the Four Points by Sheraton. There were parts of the stay that were fine, and parts that were really, really bad. I'll start by saying that the room was spacious, clean, and well furnished. I appreciate having the refrigerator and large work space, though I did not need either on this particular trip. The staff was also friendly, though I interacted with them minimally. Unfortunately, I was severely disappointed with the shower in the bathroom. It was almost completely useless. It was either off, or scalding hot. If you tried to adjust the temperature at all, the shower head flipped over to the tub spout. Very frustrating. I would have requested a room change, but we were already running late for an evening event, returned very late, and had to leave very early. Ultimately, we were unable to shower at all during the stay. Also, the front desk and lobby were dimly lit, and surprisingly small. I almost walked right past check-in because I did not recognize it. I am not sure if the hotel is going through a renovation, but I hope they do spruce up check in a bit. In addition, the hotel was suppose to accomodate an after party for the event I was at. The bar was supposed to stay open late, as per contract, but when we returned they were closed. Apparently, they tried to correct this with free breakfast for the party, but I was not made aware of this until after I had left the next morning, and the breakfast was not what we were going for anyway. Unfortunately, these aspects greatly affected my overall opinion of the stay, and outweighed the things that were done well.
April 30, 2013
Rated 3 out of 5 by linpossible16 expensive and slightly disappointed
We had a regular king room. The water pressure in the shower was poor. Difficult to shower. Our refrigerator in the room did not work. Also it was extremely loud in our room when other guests ran water. The room was clean and the bed was comfortable.
April 28, 2013