Rated 5 out of 5 by Michy69 Awesome place!
Enjoyed our stay at Northeast location facilitlites and staff was great! Close to shopping and many restaurants.
November 29, 2011
Rated 5 out of 5 by BZBee great stay
relaxing and comfortable hotel, staff was very, very pleasant
May 24, 2012
Rated 5 out of 5 by TechNick This hotel has great staff
I am sorry I did not get everyone's name but Vincent at the front desk and all of the others, including housekeeping, restaurant and maintenance staff were very polite and considerate. They truly seemed interested in making our stay as comfortable as could be. We were there for a wedding and had a great time! Thank you. Please thank your staff for me.
January 6, 2014
Rated 5 out of 5 by Dragonfly52 Restful night after chemotherapy
After a very stressful day of clinics and chemo, we found a comfortable room and a wonderful bed to rest upon.
February 27, 2014
Rated 3 out of 5 by Mills0786 Good Hotel Overall
This hotel met all my needs however there's room for improvement. My room was located near a high traffic area (near a ice machine)
I called guest service requesting a different room and they told me they will look into it and never contacted me.
There was several hairs on my towel and also on the bed.
February 24, 2014
Rated 5 out of 5 by dar51 Very nice hotel
I will definitely stay here again very pleasant staff, rooms are comfortable and clean
January 13, 2014
Rated 4 out of 5 by Rob23 Nice Stay
This was my second stay at this particular property. I stayed here 4 years ago for a wedding. The property was very consistent over both stays. It is a clean, nice, comfortable property. Upon check in, my SPG recognition was given. I thought the nice welcome bag with water and chips, is an extremely nice touch because it has you entering the property on a very good and optimistic note. I only stayed one night and was hardly at the property so I didn't get to experience any of the hotel outlets. Overall, I was pleased with my stay and will stay here again, if I am in the area.
August 12, 2013
Rated 3 out of 5 by BMW740li01 Check in/Out
Extrementl slow and can;t handle large crowds. Staff appeared to be unqualified to attend to more than one thing at a time.
Also had an issue with the cleanig of bathroom. Shower curtain had blood on it and tub had hair.
February 24, 2014
Rated 2 out of 5 by Moni Poor Customer Service
This is the 4th time I have stayed at this facility. Each time it has taken me far to long to check in. With only one employee at the front desk who is also responsible for answering the phone, there is no way the check in process could be good. I waited for 20 minutes to check in this time and 30 minutes the last time. This is totally unacceptable!!!!!! In addition to that the head waiter in the dining room was rude, my room was dated, dirty and worn out looking. The only redeeming factor was the bartender, Greg. This is the worst hotel I have stayed in in 5 years. You need
March 19, 2013
Rated 2 out of 5 by Aussie23 Hotel Room Cleanliness/Maintenance
Air Conditioner did not work and I advise the front desk on Tuesday morning and there was no change when I returned on Tuesday.
Carpet was not cleaned until Thursday (I ate in my room on Monday night and dropped crumbs on the floor by the sofa) and they remained until Thursday evening.
Thursday evening I had no towels and went i called for towels, i was brought one of each towel size.
This hotel is literally minutes from where I work so it is very handy and I keep coming back because of the Front Desk Staff/Dining Room & Bar Staff.
November 16, 2013
Rated 5 out of 5 by Bobby66 Outstanding hotel in great location
We have been coming to Fox Chase Cancer Center since 2001; staying at this hotel dozens of times. Always has just the right staff who bend over backwards to make you feel comfortable. Would not stay any other hotel when come to Phila including sporting events in South Phila...only 15 minute drive to stadiums and airport.
January 1, 2014
Rated 2 out of 5 by Applebuum Hotel a joke
The bathroom toilet was not working. The tv was very staticky like there were no cable. We had to move into another bedroom very late that night to a whole another floor. The other room reeked of smoke and the phone was not working. It would not stayed charged I had to talk on speaker the whole two nights. Along with getting my reservation messed up three times by staff. Then the last person who made the correction to my reservation stated breakfast was included to find out it wasn't. Never againnnnnnnn will I stay and have told 3 people not to already.
August 19, 2013
Rated 4 out of 5 by GMAN Great staff
The hotel staff was very friendly, and pleasant. The hotel grounds and common area was very clean, and well kept. My room was also very clean. I did have two issue, but they would not stop me from staying there again. I flew into North East Philadelphia airport. It's only about a mile away. I called the hotel for the shuttle, and was told it would be at least an hour until it would be there. I did manage to borrow a crew car from the airport. Second, I could not watch the Phillies game, since the hotel does not have the local cable. What's with that.?
April 7, 2013
Rated 5 out of 5 by Cascobay7 Wonderful experience
We only stayed one night for a family wedding, but the Four Points Sheraton provided just what we needed: comfort and convenience. Staff was courteous and helpful, facilities comfortable and the fitness center a plus. My only suggestion would be more staff on the bar for the late night after wedding crowd.
December 23, 2013
Rated 4 out of 5 by Zach Nice place considering location
The hotel is very nice and well kept. I didn't love the area on the boulevard. A little bit of an uncomfortable feel around there. The room was well laid out with a comfortable feel. One small thing was that the door frame paint looked old and "overpainted" and the lock itself looked recently replaced and a bit sloppily. Additionally, the AC/Heat unit ran like a truck. Extremely loud. LOVED that the room had a microwave and refrigerator. I never like having to request those and hate being charged for them. I really appreciate that fine touch.
May 6, 2013
Rated 1 out of 5 by 1DisappointedVisitor Worse than previous visits !
having been here previously I expected no problems. upon entering our room we found the a/c set at 63* with the fan set on vs auto. REALLY, in October . staff apparently missed that on the last cleaning of the room. our king size bed had a pad under the sheet that was wrinkling and lumpy and the sheet wasn't large enough , i woke in the middle of the
night to feel my hand on the mattress. our refrigerator was not working properly , we put cold drinks from a cooler in the fridge section and 2 ice blocks in the freezer section. the next morning our ice blocks were soft and the drinks were barely cool. there is no in room safe for your valuables. also there a no extra outlets for phones, I had to charge mine in the bathroom, not a place you want to leave your phone overnight.
October 7, 2013
Rated 3 out of 5 by Sheronda Great location but staff is lacking
This hotel has a great location, but the staff is lacking. Upon check-in, I felt that it was difficult for me to provide my SPG number. This was mostly due to the fact that staff seemed to have a hard time actually listening to my requests instead of talking to me about their processes.
Also, although the restaurant staff is very competent, they were unable to locate more than 1 champagne flute for the bottle that I purchased to celebrate an occasion. Also, they only had 1 bottle of champagne and 1 bottle of prosecco in the bar!
May 16, 2013
Rated 4 out of 5 by DrSteve Good Place If Housekeeping Pays Attention
I often go to Philadelphia to see family and I always stay at the Four Points by Sheraton. It is convenient and a decent hotel. If housekeeping would be a little more attentive, it would be better. Checked in at 3 AM on the 12th of October. Nice, easy check in, and given a nice room. Up early and took nice shower and made coffee that is complimentary in the room. Came back Friday night at 11 PM and room made up, but didn't notice until Saturday morning that neither the coffee nor the cups were replaced. Let a not for housekeeping and that night found the coffee restocked, but the towels were just thrown onto the back of the toilet instead of being put away. Sloppy work! Will I stay here again? Yes, since the convenience. But housekeeping staff could be a little more attentive and professional.
October 14, 2013
Rated 2 out of 5 by CK2013 Facility need improvemnt & toilet was not cleaned properly
We have a one night stay in this location. After we check-in to the hotel, we notice the keys was not working to our room. We run to the front desk to ask for help. They send us back & told us the key was fine. We tried again, still not working. We ended up in the front desk again. They switch us to another room & telling us it might be problem on the door lock. We finally in the room & notice there was stain on the toilet seat!! We didn't notify the front desk as we are too tired for the whole check-in process...
February 25, 2013
Rated 2 out of 5 by Rand531 outdated
Overall, the hotel is outdated for business travel expectations. The appearance is drab and somber. The HVAC in the room did not work as set and the shower sputtered lukewarm water
December 17, 2013
Rated 5 out of 5 by JamesofBoston Home Run!
My wife and I enjoyed our stay at the Four Points Sheraton Philadelphia Northeast! The manager, Darren, met us in the lobby and delivered us to John for registration. John then handled our every question and quickly provided suggestions and directions to a local specialty restaurant that was a home run! John greeted us as we entered the lobby at the end of each day (we stayed three nights) and introduced us to the shuttle service staff, Todd and Fran. Clearly we received "white glove service" at this hotel!
June 4, 2012
Rated 1 out of 5 by NeverEVEReverAgain Not that great
I did not enjoy my stay at this hotel. When I arrived there was toothpaste from the last guest on the sink. The heater in the room was extra loud and kept me up all night. Then in the mornings when I attended the overpriced breakfast a majority of the plates and untensils were dirty and the food was always cold. This was not an enjoyable stay at all. Also, when I went to check out, my bill was incorrect and I had been overcharged and when I spoke to the person at the front desk he was really rude.
January 17, 2013
Rated 1 out of 5 by nanapop50 nanapop50
Your billing arrangement sucks! We originally reserved for 2 nights on our AARP discount of $106. per night for our 50th anniversary. We had to reduce our stay to one night and was charged $235. for ONE night. We're senior citizens age 73 and 78 and can't afford such prices. We gave plenty of time for you to rent the room to someone else and still have us pay $106. for the one night as per the original reservation. I still think we should be charged $106. and not $235. We were robbed!!!
August 12, 2013
Rated 1 out of 5 by PMEM Extremely disappointing experience
I expected a completely renovated room and in fact called to make sure that my room would be completely renovated. The rug was dirty, the tub had a huge crack in the wall, the furniture was beat up, the air conditioner was so loud it sounded like a car starting every time it turned on and there was no hot water in the sink until I turned on the valve under the sink. I complained and asked to be moved but I was told all the rooms are like mine and I wasn't moved. I didn't sleep for 2 nights.
April 28, 2013
Rated 3 out of 5 by justbeinghonest Good location but room needs improvements
The beds were comfortable; however, both queen mattresses were "dipping" on one side; room was clean; rates are good. Needs much more storage drawers for clothes, no hooks in bathroom to hang up robe. Our room window leaked cold air from the outside (room 319) so the room was always too cool and you could hear the wind blowing. The tub drain clogged; we called for service but it was never fixed. The fan for the heat was so loud we had to turn up the TV when the heat came on, then lower it when it went off. The fan also kept us up at night because it was so loud turning on and off. It would be nice if they left coffee for guests to drink throughout the day instead of in the morning, as our maid only left one regular coffee for two people so we couldn't get coffee as it was in the late afternoon.
March 4, 2013
Rated 3 out of 5 by WHOSIT I GIVE IT A SIX...
STAYED 10 DAYS. SERVICE WAS GOOD; FOOD WAS WAY OVERPRICED, ENABLING MY FAMILY TO ENJOY THE LOCAL OLIVE GARDEN, APPLEBEE'S, FAMOUS DAVE'S
BAR-B-Q, AND, NIFTY FIFTY'S, WHICH WAS
IN WALKING DISTANCE; AND, HAD A GREAT BREAKFAST, WHICH INCLUDED FRESH
GRAPEFRUIT JUICE, NOT FROM A CAN.
AND WHY DID THE MANAGEMENT ALLOW
AT&T TRAILERS TO PARK UP NEAR THE
BUILDING, TAKING UP 13 SPACES.? THE
BUSES PARKED AWAY FROM THE BUILDING; WHY DID THE MANAGEMENT DO THE SAME FOR THE TRAILERS.??
November 13, 2012
Rated 5 out of 5 by Paul66 Great Hotel
We stayed at this hotel this past weekend with our 6 year old grandson. We picked it partly for the location and as reviewed on trip advisor. Even though there were some negative reviews in the past, we found nothing negative about it. The rooms were clean, the staff friendly, and the indoor swimming pool was a plus. We asked for a child's roll away bed in the room, and it was there when we arrived. We would suggest you stay here. Also, the price was very reasonable.
February 18, 2013
Rated 2 out of 5 by Abuela221 Fix Problems Before They Recur
On 9/22/12, I was woken up by the emergency evacuation announcement blaring in the hall - a fire emergency was in progress, evacuate immediately. After getting dressed and running down the stairs to meet rain outside, I discovered it was a false alarm. Imagine how I felt when I learned from the incoming firefighters comments that it was caused by a problem that had not been fixed - apparently the same defect brought them out on at least one, possibly more, false alarms in the recent past.
As if not enough to ruin our stay, the shower was not working right, almost no pressure and lukewarm water. Quite different from previous stays at this hotel. We will not let this put us off from staying at least once again, but if the next stay is as bad as this one, we will be looking for another hotel for our periodic trips to Philly.
September 26, 2012
Rated 4 out of 5 by Tony48 Room great, breakfast was not.
We were very happy with our room and would stay here again. However, I would not eat at the breakfast buffet. At $12 a person it was not worth it. We recently stayed at a hotel where a buffet breakfast was included in the room rate and the food was much better. This area needs improvement as even if included for free ,I would not eat there again. I understand that during the week an ala carte menu is available but only the buffet is available on the weekend.
March 4, 2013
Rated 4 out of 5 by Steve Good Time at a Rough Time
I must say staying at the Sheraton 4 Points in Phila Northeast sectiion of the city was the perfect place at the perfect time. My wife needed surgery and that was the most convenient place for me to stay, a mile and a half from Nazrath Hospital. I am a card member and could have stayed on points but the rate was good so I made reservations for 2 nights and paid, glad I did. The staff couldn't be nicer from the janitors maintanance to the waitresses in the morning for breakfast to the Sunday night bartender and Dee the one I met Monday night. Also Bernie the front desk manager who right away made my wif and me feel at home and special. Even though the place is old and I am very fussey I would stay there anytime and would recommend it to anyone who needs to stay in that area. By the way my wife's surgery was a success and is doiing well.
March 20, 2013