Rated 2 out of 5 by Maritz42 Surprised
I reserved at this hotel because of the Sheraton name. Upon arrival the staff was amazing, very friendly & curtious. The check in proccess was very quick and hassle free. The lobby and reception area were clean and incluttered. My room was on the third floor, room 329. The hallway carpet is very dirty and stained. There is an odor in the air of cigarette smoke as if people smoke in their rooms regardless of the fact that this is a non smoking property. The room neat, however it was not clean as expected. The carpet is rough and sticky. It seems very old and not well maintained. The grout in the bathtub is yellow and the edges discolored. The informational flyers in the room are stained and seemed used by previous guests. I guess I had high expectations on this property and was surprised to find these simple things out of order. Really a shame, since the location is so ideal. Did not use the pool or restaurant since I was a bit disgusted.
June 4, 2012
Rated 5 out of 5 by Newmotherinlaw Wedding
We booked 2 rooms this past weekend for my daughters wedding. My sisters and I stayed in one room and the bridal party stayed in the other room. Everybody was so nice and very helpful. They even offered for us to have connecting rooms. They accomidated all our needs and we had a great time.
Thank you again for helping us with an amazing weekend.
November 20, 2012
Rated 4 out of 5 by Rich23 Nice Hotel
As an employee at a Sheraton property many people told me, this was not a good hotel. Well this hotel was great and so was the staff. They welcomed me everytime coming in and leaving out. Front desk was very helpful and housemen as well and acted quickly to my request. I would tell my friends and family to stay there if in the area. Thank you
September 19, 2012
Rated 2 out of 5 by Dandj One night stay
I was very disappointed. The washroom was not very clean, especially the floor. Towels were kept in plastic bins on the bottom of an open wood structure that supported the sink- very close to the floor. I was not even comfortable showering with those towels.
We were only there one night but I wouldn't choose to stay there again.
August 17, 2012
Rated 3 out of 5 by WHOSIT PROBLEMS...
BESIDE OUR BATHROOM HAVING A LOOSE
FAUCET; AND THE PARKING LOT BEING
BLOCKED BY AN AT&T TRUCK WITH A TRAILER; THE MAIN PROBLEM WAS WE HAD TO TAKE THE HEADBOARD OFF OF THE WALL SO WE COULD PLUG IN MY HUSBAND'S C-PAP MACHINE. YOU WOULD THINK THAT A NICE HOTEL WOULD MAKE IT EASIER FOR GUESTS TO PLUG IN NECESSARY MEDICAL ITEMS.
November 21, 2012
Rated 5 out of 5 by Cat22 Best Ever!!!
Loved the Staff, was greeted by sweet Luciana who always had a big smile on her face and lovely disposition. Asked for extra conditioner and it came within ten minutes to my room, wonderful. The entire staff could not have been nicer, my room was clean and lovely and the kids loved the pool, go enjoy yourself here!!!
August 23, 2012
Rated 5 out of 5 by LadyJ A great value for Philadelphia
The best of all worlds...located in Philadelphia with FREE parking! Accessible to shopping, entertainment and area attractions like New Hope and Historic sites in Center City. The hotel is very comfortable and cozy amd it is also pet friendly which is GREAT! I love to travel with my dog. All in all a great stay.
September 13, 2012
Rated 4 out of 5 by MM14 They Reward Platinum
The hotel staff remembered my name the next day when walking by. They are very friendly and seem to cater to a group of regulars, which is a good sign that people return.
I was given a great suite as a Platinum and enjoyed the food in the hotel as well. Great location if you need to be North of Philly.
August 22, 2012
Rated 5 out of 5 by Marty30 This hotel has a friendly, well trained staff.
The facilities in this hotel made the stay pleasant. However it was the staff that made it stand out. From the front desk, the dining room, the cleaning staff, the shuttle drivers - all were exceptionally friendly & accommodating. Their concern for my comfort made my stay a very positive experience.
July 29, 2012
Rated 3 out of 5 by Campos64 Decent Hotel
Hotel overall was ok. The staff was friendly, and the rooms are nicely renovated. The setup is great for someone on a business trip. One thing that needs to be fixed are the potholes in the parking lot. Also, the pool was very small and overcrowded fast. Was not able to enjoy it.
May 30, 2012
Rated 4 out of 5 by BizTravlr2012 Great food and service
I spent one night on a quick turnaround business trip. The bartender was very friendly and the Philly Cheesesteak was fantastic.
Everything went very smoothly, everyone was very friendly, and overall it was a great value.
Just what a frequent business traveler wants!
November 19, 2012
Rated 3 out of 5 by Bonzo Delightful staff
Front desk help was amazing, very friendly and helpful! I'm still full, days later, from the fabulous breakfast. The GM of hotel introduced himself to patrons and really did a fabulous job of keeping on top of employees, making sure everyone had what they needed.
March 20, 2012
Rated 4 out of 5 by quaker66 inconvenient closet configuration
the hanging space for clothes was extremely limited and also inconvenient in that hangers were arranged front to back instead of side to side. this configuration required that you had to take all clothes out in order to reach ones in the back. very odd.
March 25, 2013
Rated 3 out of 5 by jusxhaling Upgrade needed
Maybe they're still transitioning to convert this old hotel to a newer looking or more trendy place to stay. The heater/cooling system needs to get an upgrade, as well as the thermostat setting for the hot water. I was unfortunately disappointed.
October 10, 2012
Rated 4 out of 5 by DrSteve Quick Stay for Philadelphia Marathon
My son was running in this year's Philadelphia Marathon. Stayed at Four Points in the NE before heading downtown. Stay here every time I am in the NE. Good location and great staff. Rooms are comfortable. Will be staying again for New Years Eve.
November 20, 2012
Rated 3 out of 5 by Sug01 Good hotel
This hotel was very nice and comfy. My kids had a great time in the pool. The staff was very nice and helpful. Only thing is no continental breakfast :( but other than that it was great and I would recommended it!!!
September 3, 2012
Rated 3 out of 5 by Doug06083 NOT GOOD QUALITY
I have stayed here 3 times and this will probably be the last time. Each time the quality of the room has gone down.
This time there was NO SOAP at the bathroom sink.
Bathroom was dark
November 21, 2012
Rated 5 out of 5 by joeqw This hotel has a great bartender
Dee, the bartender, was great! She made everyone feel very comfortable and her service was great. I couldn't help but notice that patrons frequented the bar, because of her.
October 22, 2012
Rated 2 out of 5 by krips99 Not up to mark
Location is good but no easy access. Got dirty towels the first day. Overall it's ok but nothing great. The breakfast buffet was good but expensive. The gym was good too.
August 19, 2012
Rated 4 out of 5 by Kent13 Solid Stay
very comfortable, not spectacular. Weds night BBQ for guests was a nice touch. A bit out of the way to get to downtown Philly for games/nightlife
April 28, 2013
Rated 4 out of 5 by Hock Very clean and comfortable
Room and common areas were very clean and comfortable. Nice HDTV but source was not in HD. Nice pool area but water was cold and cloudy.
November 28, 2012
Rated 5 out of 5 by firsttimeinPhilly great location and large rooms
Loved our stay, the rooms are roomy and the location was close to a lot of shopping!
Order room service! food is excellent!
December 20, 2012
Rated 3 out of 5 by DisappointedKay Disapointing Review
The name of the hotel was held in high reguards. The room ppearance is of a 2 star room. Also the sink dran need unclogging.
August 23, 2012
Rated 4 out of 5 by mom98 Comfortable
Our room at this Sheraton Four Points was very comfortable. The location is in very close proximity to lots of shopping.
November 22, 2011
Rated 4 out of 5 by TPRN Good Hotel
Close to where I needed to be. Shuttle available was a nice feature.
April 20, 2013
Rated 5 out of 5 by Dee69 Comfotable and Convenient
Very comfy and convenient to places I needed to go.
December 19, 2012
Rated 2 out of 5 by rhxc0000 bad experience
Not good. Cleanness, location, need improve
July 23, 2012
Rated 5 out of 5 by johnwiz Super
October 2, 2012
Rated 2 out of 5 by RS2012 Thanks, but no thanks.
I have to give a two out of five stars due to the bahavior of the bartender, but I will get to that in a minute.
The room was okay. I can see that a half hearted attempt at remodeling was made with some serious cutting of corners to save cost.
Our room door would not close without some good effort and the door itself appeared to have been damaged due to someone prying it open at some point and the damage was just painted over. Anything that could have been painted had been painted several times over to the point of looking sloppy. Touch-ups were done with paint that did not even patch the previous coat.
The bathroom had mold and mildew in every corner, the grout was visibly filthy, and there was visible dirt and hair in the corners of the bathroom. If you are sensitive to fungal spores (allergies or asthma) avoid the hotel altogether. The halls smell of mildew.
The window sills and frames do not appear to have ever been dusted or wiped down and the window was loose. I'm sure I could remove the window with little effort and no tools.
The desk beneath the tv has seen better days. Much of the finish was scraped away and there were splinters alonge the bottom edge where the chair had been beaten into it over the years. At the back edge of the desk appears to be some odd form of decoration using old plastic air conditioning vents which were broken and missing vanes.
The bed was ok and the linens/blankets were comfy. I had to remind myself that I was just sleeping there.
Disturbing events in the bar - Several guests were watching the DNC speeches and did not appear to be disturbing anyone in the bar. The bartender began turning the tv volume down on them. All the way down. The guests turned it back up and the bartender turn the sound off again saying that the bar was closing. Meanwhile, she is still serving and selling alcohol to guests. When the guests turned up the volume again, the bartender stormed over, took all of their drinks, and began shouting at the guests. The guests asked what was going on and the bartender began cursing at them and called the manager and security. The manager pulled the bartender aside, security seemed puzzled and just asked that the guests not engage the bartender, and the guests remained. The situation was handled horribly and it must have been humiliating for the guests. Security and the guests seemed to be the only rational parties involved.
I really hope that, in the future, the staff focuses on the guest experience and exceeding expectations rather than watching the clock and trying to get rid of people for no reason.
September 9, 2012