Rated 3 out of 5 by Family34 October Stay
Room 532 had a loud buzzing noise from outside. Suspect it was the bathroom ventilation system. Moved room and no noise.
Staff very friendly and accommodating. Overall a fine stay
October 14, 2013
Rated 5 out of 5 by joeqw This hotel has a great bartender
Dee, the bartender, was great! She made everyone feel very comfortable and her service was great. I couldn't help but notice that patrons frequented the bar, because of her.
October 22, 2012
Rated 3 out of 5 by grammie0527 hotel is a great location
had a very good evening here except the toilet ran all night...we had to get up every 5 minutes to hit the handle to have it stop..other than that it was a very nice stay
October 14, 2013
Rated 2 out of 5 by krips99 Not up to mark
Location is good but no easy access. Got dirty towels the first day. Overall it's ok but nothing great. The breakfast buffet was good but expensive. The gym was good too.
August 19, 2012
Rated 3 out of 5 by hockeycoach17 profiled at check in
Hotel room had a very noisey ac unit that kept waking us up. At check in I was not met with proffessional hospitality like the guests in front of me.
March 17, 2014
Rated 3 out of 5 by gregt Fix Heat
Heat did not work in room. Cold in middle of night. Stuck it out. Didn't call down because who knows when they would have fixed.
March 20, 2014
Rated 5 out of 5 by MaryE12 Very nice staff!
Everyone was very nice and a pleasure to deal with from the front desk to teh resturant.
April 28, 2014
Rated 4 out of 5 by Kent13 Solid Stay
very comfortable, not spectacular. Weds night BBQ for guests was a nice touch. A bit out of the way to get to downtown Philly for games/nightlife
April 28, 2013
Rated 4 out of 5 by Hock Very clean and comfortable
Room and common areas were very clean and comfortable. Nice HDTV but source was not in HD. Nice pool area but water was cold and cloudy.
November 28, 2012
Rated 3 out of 5 by DisappointedKay Disapointing Review
The name of the hotel was held in high reguards. The room ppearance is of a 2 star room. Also the sink dran need unclogging.
August 23, 2012
Rated 5 out of 5 by firsttimeinPhilly great location and large rooms
Loved our stay, the rooms are roomy and the location was close to a lot of shopping!
Order room service! food is excellent!
December 20, 2012
Rated 4 out of 5 by mom98 Comfortable
Our room at this Sheraton Four Points was very comfortable. The location is in very close proximity to lots of shopping.
November 22, 2011
Rated 4 out of 5 by Florida2001 VERY FRIENDLY HOTEL
AS ALWAYS ENJOYED OUR STAY
April 30, 2014
Rated 1 out of 5 by KAZZYYGG Horrible Experience...
Firstly we were charged $10.00 more than I was quoted for the room straight up. Then when we checked in as we were walking away, when the man behind the desk said and I quote "breakfast is from 7:00 - 11:00 AM.
We went to sleep that night and woke the next day Saturday March 1, 2014 only to find that after my fiancé took his shower, I went to take mine and our room was already out of hot water, so I had to take a completely cold shower. Then we went downstairs to take advantage of the breakfast being served from 7-11 am. We went in served ourselves as it was cafeteria style and was offered coffee by a server. When we were done imagine my surprise when we were handed a breakfast bill of $35.00. Unbelievable!! So we paid it and went to the desk to complain and with one days worth of concerns no hot water, room more than quoted, and $35 for breakfast that was never explained to us all we got was sorry. Well the only thing that I am sorry for was not staying somewhere else that night. I travel 40% of the year for my business and unless I hear back from you with some remunerations, I can assure you that when in Philadelphia I nor any of my associates will be staying at your Hotel ever again. Thank you.
March 2, 2014
Rated 4 out of 5 by TPRN Good Hotel
Close to where I needed to be. Shuttle available was a nice feature.
April 20, 2013
Rated 5 out of 5 by Dee69 Comfotable and Convenient
Very comfy and convenient to places I needed to go.
December 19, 2012
Rated 2 out of 5 by rhxc0000 bad experience
Not good. Cleanness, location, need improve
July 23, 2012
Rated 5 out of 5 by johnwiz Super
October 2, 2012
Rated 2 out of 5 by RS2012 Thanks, but no thanks.
I have to give a two out of five stars due to the bahavior of the bartender, but I will get to that in a minute.
The room was okay. I can see that a half hearted attempt at remodeling was made with some serious cutting of corners to save cost.
Our room door would not close without some good effort and the door itself appeared to have been damaged due to someone prying it open at some point and the damage was just painted over. Anything that could have been painted had been painted several times over to the point of looking sloppy. Touch-ups were done with paint that did not even patch the previous coat.
The bathroom had mold and mildew in every corner, the grout was visibly filthy, and there was visible dirt and hair in the corners of the bathroom. If you are sensitive to fungal spores (allergies or asthma) avoid the hotel altogether. The halls smell of mildew.
The window sills and frames do not appear to have ever been dusted or wiped down and the window was loose. I'm sure I could remove the window with little effort and no tools.
The desk beneath the tv has seen better days. Much of the finish was scraped away and there were splinters alonge the bottom edge where the chair had been beaten into it over the years. At the back edge of the desk appears to be some odd form of decoration using old plastic air conditioning vents which were broken and missing vanes.
The bed was ok and the linens/blankets were comfy. I had to remind myself that I was just sleeping there.
Disturbing events in the bar - Several guests were watching the DNC speeches and did not appear to be disturbing anyone in the bar. The bartender began turning the tv volume down on them. All the way down. The guests turned it back up and the bartender turn the sound off again saying that the bar was closing. Meanwhile, she is still serving and selling alcohol to guests. When the guests turned up the volume again, the bartender stormed over, took all of their drinks, and began shouting at the guests. The guests asked what was going on and the bartender began cursing at them and called the manager and security. The manager pulled the bartender aside, security seemed puzzled and just asked that the guests not engage the bartender, and the guests remained. The situation was handled horribly and it must have been humiliating for the guests. Security and the guests seemed to be the only rational parties involved.
I really hope that, in the future, the staff focuses on the guest experience and exceeding expectations rather than watching the clock and trying to get rid of people for no reason.
September 9, 2012