Rated 3 out of 5 by MOMO42 Decent hotel
The door wouldnt close properly. Furniture needed updating. Expected more luxury from a Starwood property. Usually stay in The Westin.
August 4, 2014
Rated 2 out of 5 by DALG Great Location
This was not my first stay here as the hotel is near family. Very convenient. But I was disappointed in how dirty the desk/TV area was (a ton of crumbs in the slots with the hotel info cards) and with the state of the coffeemaker in the hotel room. There was an old teabag in it. So it obviously hadn't been cleaned either. And I was disappointed that there were only a few drops of shower gel in the dispenser in the shower. I had to go get the soap from the sink for the shower mid-shower. Staff was very responsive to my request for a feather free room and for a clean coffee maker.
August 4, 2014
Rated 5 out of 5 by Nette728 Home Away from Home...Great Stay for 13 days
The 13 days stay was excellent....the facility met my expectations....the staff was wonderful....the breakfast nearly every morning was very good before training each morning. The location was excellent, only minutes from restaurants and 3 minutes from Walmart. The location was only 15-20 minutes from my training location. I would definitely stay here again...
August 4, 2014
Rated 1 out of 5 by lchris Worst hotel
I am a travel agent and have stayed in hotels all over the world-this is the worst. No drawers for clothes, no towel racks for extra towels, slippery bathtub with no grab bars, A/C made noise, refrigerator made noise. Breakfast did not have items that were on the menu, i.e. English muffin, yogurt, cereal that did not have sugar. Would not stay here again.
August 3, 2014
Rated 5 out of 5 by Hotelvisitor1 Clean and Easy
Every employee I encountered was nice and friendly and, most importantly, the hotel room was spotless. Very happy with my stay.
July 31, 2014
Rated 2 out of 5 by TripTraverler This hotel needs uppewr level renovations!
The room was filthy, old and worn with outdated furniture, in some cases broken Items were stained and in despair. I would not recommend staying here.
July 23, 2014
Rated 5 out of 5 by JoyceI Nicely renovated and great staff
The front desk staff and Housekeeping Dept were excellent. They were accommodating to our needs for meeting spaces and socializing during our weekend family reunion. Debra, in Housekeeping, was very supportive, helpful and concerned even after I had returned home and mistakenly thought I had lost a credit card at the hotel. The entire staff was warm and welcoming.
July 22, 2014
Rated 3 out of 5 by living70 Review
The air conditioner and the refrigerator were too noisy for good sleeping.
July 21, 2014
Rated 4 out of 5 by CT20110 4 Points Philadelphia
It is a good serviceable hotel in NE Philadelphia
July 20, 2014
Rated 4 out of 5 by Kathy77 Convenient, Comfortable and Clean
The location was convenient to a wedding we were attending. The staff was friendly. The bar/lounge area was nice for gathering with other wedding guests before and after the wedding. Our room was clean and comfortable. Our only complaint would be breakfast and coffee service. Breakfast was available for a fee and not that great. Coffee, cream etc in the lobby were not being replenished to keep up with demand. We would still recommend if you are attending a function in the area.
July 20, 2014
Rated 2 out of 5 by Jamesigs Outdated Room
I stayed in other Four Points locations, but this one is significantly outdated in comparison. I was upgraded to a suite, which oddly had 2 doors to get in, but no door separating the bedroom from the living room. The living room had a very loud A/C unit that I could not shut down, despite increasing the thermostat, but given my late arrival (1:30am), I didn't call for help, but I informed the front desk upon departure. The bathroom didn't have a trash can, nor soap on the sink.
The overall decor of the room was outdated, specially the windows treatment, the floor A/C units, and the dark carpet.
Overall, not the quality I've come to expect from a Starwood property.
July 14, 2014
Rated 4 out of 5 by Motherinlaw Great Wedding Experience
Our family wedding was nearby at the Knowlton Mansion. The staff was super helpful. In particular Wendy in Catering in helping us to set up last minute shuttle service and also breakfast for our guests on Sunday morning. Would definitely recommend to others. One of my best hotel experiences!!!
July 13, 2014
Rated 4 out of 5 by LadyNY2014 This hotel has great breakfast!
The rooms at this hotel were just "ok". Could use a little updating to the color and amenities but overall this is a nice hotel to stay. We especially enjoyed the breakfast served! It was great. Will stay here again if ever in the northeast part of Philly.
July 10, 2014
Rated 5 out of 5 by love1 Excellent Stay
We stay at the hotel each year during our visit to Sesame Place. We had one major problem and the hotel fixed it by giving us a free stay. My kids love this hotel! Comfort and Clean!
July 10, 2014
Rated 4 out of 5 by ccres Great Room
The hotel was on par for what I expect for a four points. The facilities were clean and in good repair and the room was very comfortable. The only comment I would make is the air conditioning is pretty loud.
July 8, 2014
Rated 4 out of 5 by GOGREEN1 GREEN PROGRAM/OPTION
I REALLY LIKE THE GREEN OPTION BUT DO NOT BELIEVE IT WORKED AS IT WAS STATED TO ME AT CHECK IN. I WAS TOLD THAT TRASH AND TOWELS WOULD BE SERVICED IF THE SIGN WAS ON THE DOOR BUT NEITHER WAS DONE.
HOWEVER, I WAS ABLE TO GET ADDITIONAL TOWELS AND TOILET PAPER FROM THE HOUSEKEEPING STAFF AND I EMPTIED MY OWN TRASH DURING MY 5 DAY STAY. I THINK THIS PROGRAM WORKS WELL FOR SHORT STAYS AS IS PROBABLY TRUE FOR MOST OF YOUR CUSTOMERS. HOWEVER, ON MY NEXT STAY I WILL BE SURE TO GO GREEN FOR 2 DAYS AT A TIME ONLY SO I CAN BE FULLY SERVICED ON THE 3RD DAY.
July 4, 2014
Rated 4 out of 5 by TLOlet My Stay
The doors are difficult to open, the bathroom faucets are hard to turn on and not clear how to operate them for temperature, bathroom is lacking hooks and towel bars for those who do not mind using towels 2 days in a row, glad for the free parking, comfy beds and pillows and room amenities
June 30, 2014
Rated 1 out of 5 by rsbuck Third time not a charm
I returned at late night to my room (on the final night of my stay) to find it untouched by housekeeping and 87 degrees. (The thermostat must automatically turn off).
I called the front desk where she simply offered to have towels and coffee pods delivered.
I stayed awake and waited nearly an hour for two towels and decaf coffee pods because they were out of regular coffee.
There was no damage control or customer retention strategies used. Simply a bill and a crammed registration desk when I checked out. Third time I have stayed at this property and it seems to get worse each time.
June 30, 2014
Rated 2 out of 5 by Obama Not clean and poor rehab job
The bathroom walls were filthy, there was a maid cleanup cloth left in our room. There was some type of white stain on the mini chair and I took a pic of it.
You can tell this is a old hotel that was rehabbed but the doors to the room and connecting room are extremely old and the paint in the bedroom is peeling.
June 30, 2014
Rated 2 out of 5 by Jolynn Poor hotel service
The chef refused to fill an order for ala carte toast, ham, lettuce, tomato and cheese as he said it was not on the menu but all the ingredients are listed in the menu provided. The front desk would not schedule the shuttle during specific times as she stated she was too busy to schedule this and they were busy with bus tours. This was a very frustrating visit and the reason that I stay at the hotel is the shuttle to Jeanes Hospital.
June 30, 2014
Rated 5 out of 5 by SPGGoldTX Great Hotel & Staff
Very responsive to my needs and clean and comfortable!
June 28, 2014
Rated 4 out of 5 by Rhea51 Beds are comfortable.
The rooms need to be cleaned a little more thoroughly such as, the top shelves in closet were dusty, the sink and tub were not thoroughly cleaned. Light fixtures by beds were dusty. My husband is a cancer patient and one thing they tell us at the Center is the importance of cleanliness around them. I just feel that better care needs to be considered. The pillows on the sofa had dried slober or something on them. We really like the comfortable beds and the location of hotel. I bring my own cleaning stuff and end up having to clean but it would be nice if I did not have to do so. Was skeptical to get into pool.
June 28, 2014
Rated 4 out of 5 by cjf1999 trip fr portland,or to put mother-in in hospic
When first got there sure couldn't quite what was going on but found out that they let people from the Fox Chase Cancer Center stay there during treatments which is wonderful idea. The only issue is the I'm scared of elevator & the left one a noisy & creaky so I would take the stairs which was good for me anyway. Restaurant & bar a little disappointing & only had one computer. Over all the stay was very good & would definitely return next trip & it is also right down the street from my mother-in nursing home.
June 27, 2014
Rated 4 out of 5 by familyandkids Very good!
We have SPG gold and called a few days before our stay to ask for an upgrade to suite and they said we need to do it at checkin and many are available and it wouldn't be a problem. At checkin, there weren't any available and we were dissapointed. but they put us in a different room, and when we got to the room, the A/C didn't work and toilet didn't flush. They immediately switched us to a different room, in which the refrigerator didn't work! They replaced the fridge immediately, and after that the stay was great. Room was comfortable, staff was helpful. The pool and gym were also nice. After the initial hiccups, we had a good experience.
June 26, 2014
Rated 2 out of 5 by Teri18 Not Impressed
I was not thrilled with this hotel. To start things off, our reservation was messed up and because it was a pre-paid purchase they were not able to accommodate us. That aside, one of our room keys didn't work, and once we could get the door open, I had to slam my body into it a few time in order to get it to open. I was also kind of annoyed that there were not a lot of doors to get into the hotel. I had to drag all of my luggage through the main lobby and down a long hallway to get to my room. But the beds were comfortable and the bathroom was nice enough. I've stayed in worse places, but I don't think I will go back to this hotel.
June 24, 2014
Rated 3 out of 5 by Paulie83 Stay at four points
Breakfast started at EXACTLY 7AM on Saturday. We just needed 5-10 minutes early - it was like pulling teeth. Answer was no so we had to skip breakfast. ZERO flexibility. Room is dated and run down. Old AC units. Carpets in hallways are stained, gross. Just not what I would expect of an SPG property.
June 24, 2014
Rated 3 out of 5 by SandyT57 Mostly great staff, hotel needs work.
The hotel met our expectations, but the room had a lot of problems. Problems at check in even after calling the morning of arrival, they had to struggle to find a room with note requests that were made during reservation were in our record. Toilet leak/puddle on floor on check in, next day, toilet kept running, had to request the dirty floor be vacuumed, etc. Staff was good about getting things fixed. Hotel tried to make amends by offering us points that hadn't posted by the time we needed them later on our trip.
June 23, 2014
Rated 2 out of 5 by Ramona38 The physical building is nice, but staff needs improving.
We did not receive a copy of the charges made to our credit card account (did not notice this until after we had left). Also, I had called a day in advance and asked to switch reserved rooms with our son-in-law because we had 2 queens reserved, he had a King, but needed 2 queens. I believe it was Patrick who told me that would be no problem at all. I specifically asked if he would be given the 2 queen room when he checked in, and I was told he would. We arrived first, and were given the King bed room, but when our son-in-law checked in later, he was also given a King bed. When he reminded them that he was to get a room with 2 queens, he was told the king was his reservation, and that was what he was getting. A roll-away bed had to be brought into the room, which made the room extremely crowded. Also, we had one wash cloth in our room for 2 people!
June 23, 2014
Rated 5 out of 5 by Padgett57blue Excellent Stay… Excellent Staff :)
Have been staying with "4 Points" since November 2013… ALWAYS excellent…from the first "hello" and smile… to the last "bye" and "See you next time!" LOVE our "4 Points" and everyone there. See you again in 2 weeks!
June 21, 2014
Rated 1 out of 5 by PC1973 Dirty hotel
I have never written any review before but I need to share this experience. I stayed at this hotel for couple days but I really having issue that it's a pretty dirty hotel. Check in on Thursday and left on Saturday. The room is ok but I know that they have not vacuum the hallway since I check in. There are pieces of junk all over the carpet and it was the same junk that were there plus some new one when I check out 2 days later. Staff are friendly but I can't handle filthy hotel.
June 16, 2014