Rated 5 out of 5 by Burukis1 Great hotel and staff
Enjoyed my stay I will be back
December 8, 2014
Rated 1 out of 5 by cryingg saad hotel
cigarete burns on the beds. a cheap overall hotel. dont know how they made it to categorey 2.
November 27, 2014
Rated 1 out of 5 by rsbuck Third time not a charm
I returned at late night to my room (on the final night of my stay) to find it untouched by housekeeping and 87 degrees. (The thermostat must automatically turn off).
I called the front desk where she simply offered to have towels and coffee pods delivered.
I stayed awake and waited nearly an hour for two towels and decaf coffee pods because they were out of regular coffee.
There was no damage control or customer retention strategies used. Simply a bill and a crammed registration desk when I checked out. Third time I have stayed at this property and it seems to get worse each time.
June 30, 2014
Rated 1 out of 5 by Louis58 Very Disappointed
I am a Starwood vacation owner and have an Starwood preferred card. Recently we stay at Four Points of Sheraton, Northeast on August 30th for a soccer tournament. Being the manager I suggested the team stay at Sheraton, telling how great the Sheraton hotels are, 9 rooms. What a wakeup call, rooms were not ready at check in at 3PM, and no one knew when they would be ready! Confirmation was provided that our rooms would be together, did not happen. The pool was dirty, even my daughter said what happen to Sheraton! Rugs were stain, my phone was inop. All the families were upset of the services provided, and I heard about it. I was to say the least, very disappointed.
September 5, 2014
Rated 5 out of 5 by Gemini61 Home away from home
I'm in Philly going to the Cancer Treatment Center of America. Made a change to 4 points because it was closer to things I could walk to if I wanted. Hotel met more than my expectations. I was completely satisfied and found everyone to be friendly, polite, and accommodating. Nice to be within walking distance of things and have a variety of places to go eat if I wanted to or shop. They give you a list of places and the distance from the hotel and offer a shuttle. Thought that was great. Nice having a microwave in the room.
October 4, 2013
Rated 5 out of 5 by Florida54 Really Enjoyed our stay
My wife and I really enjoyed our recent, week-long stay! All the staff were very friendly and helpful. My wife and I stay with you every time we visit our children in Philadelphia, and we must say that the hotel is in wonderful condition. We really admired all the recent improvements.
May 28, 2013
Rated 5 out of 5 by eboal great room
Room was a corner room big and bright , also had a great philly cheesesteak sand in the resturant
April 15, 2013
Rated 3 out of 5 by ambemagdalena Great stay, but not everything was told to me in the Reservation process
I've stayed at this hotel in the past. The facility, while nice and clean, has very thin walls. We clearly heard a woman talking in the hallway at 4am one night. It was so clear, it was like she was standing in the room. Also when I went to check in the price I was given on the phone did not match the price I was charged as well as a $40 hold for "possible damages" that was not discussed to me upon making the reservation. The girl at the desk was very friendly but, was a trainee and had very little explaination for the difference in charges.
March 14, 2013