Rated 1 out of 5 by Louis58 Very Disappointed
I am a Starwood vacation owner and have an Starwood preferred card. Recently we stay at Four Points of Sheraton, Northeast on August 30th for a soccer tournament. Being the manager I suggested the team stay at Sheraton, telling how great the Sheraton hotels are, 9 rooms. What a wakeup call, rooms were not ready at check in at 3PM, and no one knew when they would be ready! Confirmation was provided that our rooms would be together, did not happen. The pool was dirty, even my daughter said what happen to Sheraton! Rugs were stain, my phone was inop. All the families were upset of the services provided, and I heard about it. I was to say the least, very disappointed.
September 5, 2014
Rated 3 out of 5 by Keystolife Staff responsiveness sub-par
I will not bore you with too many details. In short customer service responsiveness needs improvement. My suite upgrade request was confirmed but not ready or made available until after 7:00PM. I arrived at the hotel at 4:30 PM. I was promised concessions on points redeemed. Still today no resolution. I'm big on follow through.
November 1, 2014
Rated 5 out of 5 by JoJo59 Great employees
Hotel is very clean, great food, close to everything and unbelievable employees. I have never been treated with such respect as I am at this hotel. I stay at this hotel every 4 weeks. It is always the same.
October 28, 2014
Rated 1 out of 5 by adrienne28 needs work
I was not happy with the service the room was dirty no one addressed the issue I was very displeased! The pool looked nothing like the online site
October 3, 2014
Rated 4 out of 5 by PeggyJune62 love the bathroom set up
What one bed lacked in comfort. The bathroom made up in convenience. I loved how the towels were made available and how the soaps and shampoos are made available in shower. They are so easy to use and can be self determined on how much is needed depending on how much hair needs washed and now big of a body is being showered. You have inspired myself to redo my home bathroom.
October 21, 2014
Rated 1 out of 5 by LUXE1515 Extremelly Disappointed
Hotel room was open when we checked in at 10:15 PM. It did not make us feel safe since two women were traveling alone. In addition, room we booked and paid for was not given to us. Hotel stated they would switch rooms for us but refused 5 minutes later because central reservations updated my reservation although I called the hotel direct. One front desk lady was very unprofessional and blamed me the customer instead of the hotel taking responsibility when they were oversold. Hotel eventually gave us correct room but it looked like someone threw-up outside our door.
August 7, 2014
Rated 5 out of 5 by Gemini61 Home away from home
I'm in Philly going to the Cancer Treatment Center of America. Made a change to 4 points because it was closer to things I could walk to if I wanted. Hotel met more than my expectations. I was completely satisfied and found everyone to be friendly, polite, and accommodating. Nice to be within walking distance of things and have a variety of places to go eat if I wanted to or shop. They give you a list of places and the distance from the hotel and offer a shuttle. Thought that was great. Nice having a microwave in the room.
October 4, 2013
Rated 1 out of 5 by rsbuck Third time not a charm
I returned at late night to my room (on the final night of my stay) to find it untouched by housekeeping and 87 degrees. (The thermostat must automatically turn off).
I called the front desk where she simply offered to have towels and coffee pods delivered.
I stayed awake and waited nearly an hour for two towels and decaf coffee pods because they were out of regular coffee.
There was no damage control or customer retention strategies used. Simply a bill and a crammed registration desk when I checked out. Third time I have stayed at this property and it seems to get worse each time.
June 30, 2014