Rated 4 out of 5 by ChanceALR47 Very Clean
I was in town with a large group for an event. I thought the stay was going to be pricey but the group rate was very good.
The rooms were super clean.
There was an issue with a lot of kids in the hotel, and they got a little noisy, but staff and GM took care of the problem. I was overall, happy with the stay.
May 18, 2016
Rated 1 out of 5 by PinellasParkDennis Sorry, disappointed
(4-24-2016) We decided to treat ourselves by upgrading to a nice hotel. Other than the guest above being noisy, the room was typical, clean and pleasant. BUT weird enough our room, and to my understanding all rooms do not have a microwave ? ? ? They sell microwave popcorn in the lobby but no microwave. But I must digress. Everything was do-able until we checked out. Upon check out we were THEN informed of a $5 amenity charge because the facility has a fishing dock and a volleyball court and other stuff we did not use. No choice but to pay it. The manager who had that "I am smiling at you because I have too" look proceeded to show me a brochure where it showed pictures of the volleyball court, the dock and such and at the bottom in small writing it stated there was an automatic $5 charge per night's stay. That was not stated when I booked the room nor was it stated when I checked in but SURELY they state it as you leave. AND YES, he checked us in. So, we pay it and try to laugh it off. We look over and viewed some guest eating a continental type of breakfast. We loaded up the car and decide to get breakfast. We walk thru the dining area, looked at the Mother's Day special sign, look for any type of sign or advertising/pricing as we were getting in line for the breakfast. It was a typical continental breakfast consisting of items like: Donuts, muffins, scrambled eggs, bacon, cereal, fruit, etc. I had a similar continental breakfast down the road at the less expensive hotel a few months ago. We found a nice table outside and proceed to sit down and eat. An employee ask us about coffee and soda which I thought was very nice; maybe because we were outside and or maybe because it was an upgraded hotel. Anyhow, the employee apologized for the $5 amenity fee and then stated that the "Restaurant" was separate from the hotel..... Then she stated there was a $9.99 charge for the breakfast..... Which I already ate quite a bit of. I explained that I did not see a sign or a pricing guide, she then just apologized and said she would bring us a check. KEEP IN MIND that this is a basic continental breakfast. Not steak, not custom made omelets but somewhat burned bacon, sub-par sausage, bruised bananas; you get the picture. That is now $25 cost (2 @ $9.99 breakfast and a $5 amenity fee) that I was totally unaware of. Once again, the staff was vacant and or unable to answer my questions and quickly walked away. In Summary, average rooms that are slightly noisy from 4th floor to 3rd floor, no microwave in the room, employees would not microwave upon request, slippery halls near the kitchen, mosquitos in the lobby, black greasy tile at the water line of the pool, an unknown $5 amenity charge, a very average continental type breakfast bar that is not clearly advertised (or advertised at all) for $9.99. Keep in mind this was booked online and everything should have been declared at that time as well as the moment we checked in. All these wonderful shortfalls and hidden charges for the cost of $176 per night. NEVER, NEVER AGAIN. Higher prices does not equal higher quality.
April 26, 2016
Rated 5 out of 5 by Villager65 Lovely Punta Gorda site
This was a perfect stay at the Harborside Four Points hotel. It's just the perfect place to stay and enjoy the harbor and beautiful city parks. Punta Gorda has done such a great job of rebuilding and the Four Points hotel is a great addition to the city.
April 14, 2016
Rated 2 out of 5 by Disappointedinyou No Response from General Manager
My husband & I stayed at Four Points Punta Gorda 4/3-4/7, 2016. When we arrived we were struck with the exterior's beauty and further impressed by the friendliness, helpfulness and efficiency of the Josh the check in staff member.
And then we went up to our room! The first thing we noticed when we walked into room 405 was a horrible smell. While being unfamiliar to the area we first contributed this to being so close to the harbor and thus went out to purchase a can of Lysol.
When we returned to the room and after using much Lysol my husband began to investigate as it was apparent that the smell was worse by the entry door. It was then discovered that the room had not been thoroughly cleaned as a very dirty pair of women's underwear was found behind the microwave cabinet.
Disgusted I called the front desk and Jackson was very helpful in relocating us to another room. However, when I emailed the general manager about my disappointment and disgust with the lack of housekeeping I received NO RESPONSE!!!
The lack of response from the GM will certainly way heavily on any future decisions of whether or not to choose Four Points Hotel.
April 7, 2016
Rated 4 out of 5 by Jim86 A good choice
I'll plan to go back to this hotel. Here is a summary of my experience:
* Friendly front desk staff
* A nice welcome as a Platinum SPG member
* Excellent service by the wait staff and cook for breakfast. What a great way to start a day!
* Rooms are nice
* I love the special pots of coffee by the elevators on the SPG 5th floor!
* The person in the office at 5:15 a.m. when we were leaving for meetings was very rude! It was raining cats and dogs - we planned to use two umbrellas since we were heading different directions for meetings. I won't go into detail, but it was an terrible experience. Don't offer umbrellas if we can't use them.
February 8, 2016
Rated 1 out of 5 by Tommy16 Poor housekeeping. Room smelled horrible
We had to have someone come up due to smell in room the first night which kept getting worse the week of our stay. They sent housekeeping up with a little machine and air freshener. That did nothing. Had to ask on third day for someone to vacuum floor then room was left open all day by someone we returned to find door proped open. Sheets never changed the entire 7 day we were there. This place has gone down hill mold in bathroom repair of wall that a w year old could have done better. Tile falling off wall in bathroom. Just glad everything was still in room after they left it open.
February 8, 2016
Rated 2 out of 5 by Tabitha46 Needs maintenance
I have stayed in this hotel for several months during the past two years. The rooms really need a good makeover. The staff are absolutely beautiful people. They try their best to accommodate your every need. I have a huge problem though with price fluctuations. I have stayed in this hotel during its low season and high. At first I was charged at a reasonable rate. Then in the second year I was charged at lots of different amounts. I assumed that because I stay in this motel on lots of occasions, they'd be willing to help me with reasonable rates. Obviously they don't like to help their loyal customers. Since last year, my rates have gone over double the amount. I am not amused. I am in the process of finding another hotel. Please Punts Gorda four points, look after your loyal customers.
January 29, 2016
Rated 5 out of 5 by MD525x Outstanding Stay!
This was my first visit to Punta Gorda. I am so happy I chose the Four Points by Sheraton! The hotel is beautiful and clean, located right on the Harborside, stunning sunsets! When we arrived Josh checked us in, he was very friendly and welcoming! The room was immaculate and comfortable. The bathrooms are modern and stylish with high quality bath amenities. We dined at then restaurant & Kendra was our server. She was a real delight! We had the Lobster pot, crab cakes, & shrimp cocktail...I was so impressed with the food & menu, kudos to the chef! There's also a tiki bar with great drinks and live music behind the hotel. All in all, this hotel is the best choice for a family or a couple, Great service! Highly recommend!
December 13, 2015