Rated 3 out of 5 by FrequentSwiss Great Staff, Good Breakfast and Fitness Center
The condition of the rooms need some upgrades. The room was clean and the staff was friendly.
March 17, 2015
Rated 2 out of 5 by Goldmember56421 Unacceptable
I am currently staying here (25 days at this point and a Gold member and will hit Elite during this stay). My condo flooded and this is the third hotel I have stayed in during this stay.. I have stayed at Marriott on the NW Expressway and the Staybridge (this one is extended stay). I would say that overall service is good. The staff is friendly, the beds are great (exceptional and brand new from what i was told), food is good, I daily ask for coffee to be refilled in lobby and staff is always helpful.
Heres the downsides: I just started a new job and asked for a wakeup call. The first week always on time and no problems. I moved to a diff room and the first day I did I didnt get my wakeup call. Now im not an idiot and I had a backup. I was actually up during the first missed wakeup call and went I went downstairs I explained that my call never came, it was important that I got the call as I had just started a new job and wanted to be on time. Next day no wake up call again. This is where its inexcusable to me. One day is understandable the second day in a row is just plain not doing your job. If I am staying there for three months I expect at least minimum effort to fix the problem. I dont know if the phone is broken or what, but I expect someone to at least check this when I explain the issue and not have it occur again two days in a row. Totally unprofessional.
Needless to say I wasnt happy about this so overall mixed bag.
(OK, so the above is a review for this hotel I left on tripadvisor.com). Today is the next day. After two days of not receiving my wake up call in a row. I did in fact receive my wake up call this morning. In fact i received two. One that woke me up an hour early. The incompetence at this hotel is beyond me. I would never recommend this hotel. There are three others in the area, there is no need to choose this one. I am currently trying to move to the lofts but waiting on approval from my insurance company as the price is a bit more (loft manager calling me tomorrow to see on price). You would think for three months of booking they would be willing to fix this problem, however they are not. This probably works out to about a $1,000 loss per wake up call on their end but if they cant do a wake up call i doubt they can add either.
The lone bright spot here has been a newer rep named Josh who was always very helpful. Kat was helpful as well.
February 18, 2015
Rated 5 out of 5 by Married1 Great Staff
We had my grandaughters birthday in the hotel pool and the staff made her feel like a she was there only guest. They had 15 kids at the party and all had a great time. I have recommened this hotel to several friend going thru Edmond and will be satying there when ever were in town. Thanks for a great time
December 3, 2014
Rated 3 out of 5 by Randy17 Good value
Could use better recognition of Platinum members.
November 24, 2014
Rated 5 out of 5 by HockeyMom27 Great hotel for our team
We booked 15 rooms for our hockey team. Working with Arif on the booking was easy! Most of the team arrived before check-in time, and we're still able to get rooms. The facilities are great and the staff was attentive.
November 10, 2014
Rated 2 out of 5 by Geezer45 Stayed for the SPG Status
The good news is that the beds are wonderful and the room is a nice size. The paint or wall covering is sagging in large areas (6'x1'), the carpet is dirty and the shower is anemic. I did not contact the hotel because I feel that management should keep themselves aware of the property's condition without being told.
October 2, 2014
Rated 4 out of 5 by KristU Clean and comfortable
Hotel was clean and comfortable. Fitness room was very nice.
August 25, 2014
Rated 5 out of 5 by Po1ker I loved it...
The front desk made our stay very special. They are extremely friendly and helpful. The room was clean, and the bed was so comfortable to the point I didn't even want to get off the bed. But had to leave the room for dinner and there are many great restaurant around the hotel. Overall this was a great stay and I would defiantly recommend staying there.
August 19, 2014