Rated 5 out of 5 by Dom86 Good Stay
Very nice stay, comfortable room, very good location near to airport. I like my room view very much. View to airport.
March 5, 2014
Rated 1 out of 5 by PWYONG Foul air in the room and corridor
Other than bad air quality which I believe is due to the dampness in the carpet and aircon; there were no lights at the alley leading to the room.
2nd stay here and the same problem continues.
Cant even find the key hole as there is bad lighting..
March 1, 2014
Rated 5 out of 5 by medictony Best Hotel in Kuching
The front office staff knows my needs & they recongnize me.
February 2, 2014
Rated 5 out of 5 by awesome Awesome holidays experience
My family and I stayed at this hotel recently and I must say this hotel provides an exceptional service which surpasses all our expectations.
We have a room upgrade as a recognition for SPG Plat. The hotel breakfast buffet has a very good spread and the environment is cozy.
More importantly, the location is fine as opposed to our initial concerns of not close to the city centre. There are many shops & B&B outlets just opposite the hotel, and even a couple of budget coffee shops for local delicacies.
I'll certainly be back to stay in hotel if I am back to Kuching again and I'll have no hesitation to recommend this hotel to those who look for value for money hotel stays.
November 28, 2011
Rated 3 out of 5 by Mariner31 Good value for $ some improvement needed.
Good points: Close to airport; free shuttle bus to hotel; opposite hotel are many cheap food alternatives; cheap rates; long pool; Impressive array of Technogym equipment.
Satisfactory: Buffet globally is variable at Four Points, from amazing to limited. This one is towards limited but for the price it's solid value. Breakfast coffee too weak for my taste.
Improvement points: Unemotive checkin experience (unaware of Platinum breakfast benefit); lobby treated as a store room (visit the florist area); gym, wait for concierge to unlock door first; stainless steel elevators (finger marks) never cleaned; bad smell in public areas; wall paper peeling. Cleaners and maintenance staff need high direction to get this hotel back into shape. I feel the GM is absent or laissez-faire.
January 13, 2014
Rated 4 out of 5 by Sani Proximity to Airport
Convenient for air passengers who are on transit overseas. Quiet and spacious lobby. Wide breakfast buffet spread. Immaculate rooms.
February 7, 2014
Rated 2 out of 5 by sungkit9 Room for improvement
I checked in to the hotel at 7.30 pm on 28 Jan 2014. I found that Tooth brush and tooth paste were not provided at around 11pm. I called the housekeeping and their answer to me was because tooth brush and tooth paste is out of stock. If the hotel had already known that the tooth brush and tooth paste were out of stock, why the hotel did not execute a contingency plan like buying a number of tooth brush and paste from nearby supermarket. Even though they really cannot buy from the supermarket, why could they inform me during my check-in at 7:30pm, so that I can go to the supermarket nearby to buy it? At the end me and my wife had to go to sleep without brushing our teeth.
Eveytime I asked for something from housekeeping they will give me wrong thing. I asked for the baby cot, they gave me the extra bed, I asked for hand towel, they will give me bath towel.
Hotel maintenance is bad, compare to my first stay (this is my 3rd stay in this hotel), the hotel is getting older, the funitures, the room are getting old, the toilet sink is dripping.
February 5, 2014
Rated 4 out of 5 by BISSR7558 Memorable Gateway
The hotel is the most favourite hotels for our family so far in Kuching. We always coming back especially during Chinese New Year since my kid love the view of fireworks from the upper level floor (allocated for SPG member). My boy always love the view of airplane take off and landed. We love the view so much...
Kids love the pool VERY much and they nearly drops in tears when I told them that the swimming pool closed at 6 pm (which I think very early) because they normally swim till 7 - 8 pm every week.
The stays really memorable for us even though we are just locals...we just love to have a short gateway for some occasions like birthday and short holidays...
My kids keep on asking me now to stay there whenever we pass the hotels on the way to downtown since their birthdays coming soon (both in august). Thank you very much for making us very happy.
May 14, 2012