Rated 3 out of 5 by Am2112 Need to improve
My experiences don't fit my expectations. The hotel need further refurbishment.
October 3, 2014
Rated 3 out of 5 by Mariner31 Good value for $ some improvement needed.
Good points: Close to airport; free shuttle bus to hotel; opposite hotel are many cheap food alternatives; cheap rates; long pool; Impressive array of Technogym equipment.
Satisfactory: Buffet globally is variable at Four Points, from amazing to limited. This one is towards limited but for the price it's solid value. Breakfast coffee too weak for my taste.
Improvement points: Unemotive checkin experience (unaware of Platinum breakfast benefit); lobby treated as a store room (visit the florist area); gym, wait for concierge to unlock door first; stainless steel elevators (finger marks) never cleaned; bad smell in public areas; wall paper peeling. Cleaners and maintenance staff need high direction to get this hotel back into shape. I feel the GM is absent or laissez-faire.
January 13, 2014
Rated 5 out of 5 by GanVk Outstanding experience with great staff
The room is clean, the lobby is big. This is pretty common for this level of hotel.
What WOW me is how friendly your lobby staff. Typically those wearing pink color uniform. If I'm going to rate 9/10 for your hotel. Their service worth 5 out of 9 I gave.
You should give them a raise.
Another big plus is the free transfer from Hotel to Airport and vise versa. But you should share this to your guest before they arrive. Like my case, I can avoid the extra taxi paid if I knew it earlier.
May 1, 2013
Rated 2 out of 5 by Ed76 Unconvenient for guest stay
1. My toilet floor was flooded but the technicians told me they were unable to fix it. Eventhough, the customer service officer offer me to change the room, but being a 4 star hotel, this is unacceptable. If your technician unable to fit it, who else can do the work?
2. The entrance to the gym room is extremely in-convenience. The guest need to call the bell boy to open the gym door each times they want to enter to the gym.
3. The sauna and steam room were locked all the times.
March 10, 2012
Rated 4 out of 5 by alcibiades Again
I am a former resident of Kuching, and know the hotel scene of that city pretty well. I usually choose to stay at Four Points on the occasions of my return,and really, have never been disappointed. The rooms are generally well serviced, and I would certainly not complain about the food. The bar area is probably a trifle drear, and some of the live music has apparently confused volume with talent, although this fault is not found only at Four Points............
September 15, 2014
Rated 1 out of 5 by jchanlifat Not a Starwood hotel!
I stayed a while back, and it was awful. For reasons I don't want to go into, I decided to give it another chance. What a mistake! Where to start? The hotel is dirty everywhere! Nothing works. Plugs in the room had no power. The floor lamp had no on/off switch and had to be unplugged to turn it off. The bathroom sink turned itself off as the weight of the handle caused it to fall and shut itself off. I had to wash one hand at a time while holding the handle with the other. The clock was one hour slow. I am VERY glad I realized that before morning or that could have been a disaster. The toiletries were tiny. If you share a room, it is not even enough for two people to take one shower. The public areas of the hotel are dark at all hours of the day. The lobby stinks. I commented on this several months ago. At the time, I thought it was just a temporary thing. But several months later the lobby still smells like a mix of hot garbage mixed with a musty drain! The staff don't seem to notice. From the service side, there was not a single error-free exchange during my stay. During checkin, the staff argued with me about my SPG status and essentially told me I was lying about my status level. Eventually, he kind of grunted and half nodded which I guess means he accepted it but still didn't believe me. I found a note in my room that night welcoming me to the hotel and congratulating me on my free upgrade to a suite. The problem is that my status was still listed wrong on the sheet and I was not in a suite! I told my coworker that they could save the paper next time and just slap me in the face! The gym, to their credit is surprisingly nice. It is large and has very nice equipment. But again, nothing was without fault here. You have to call the front desk and wait for someone to come let you into the gym for "security and safety reasons." I suggested putting a card reader on the door so that hotel guests can let themselves in. This was met with another grunt of (dis)approval? The restaurant was no better as my specific questions about dishes were answered incorrectly and I was served food I cannot eat. This is NOT an Starwood property in any way, shape, or form. That name needs to be taken down ASAP to avoid further damage to Starwood's reputation. There is mold all over the bathrooms and lobby. This is probably the musty smell that hangs in the air. Do not stay here. Do not consider it. Do not go here to eat. Avoid this place like you would avoid a rusty knife with a splintered handle. Oh, and while it is close to the airport, it is far from city center. So the location doesn't even help to redeem anything about the horrible hotel. My favorite thing of all is the rule that you can't bring food and drinks into the hotel! I am sure they don't/can't enforce it, but to even have this rule is ridiculous!
September 28, 2014
Rated 3 out of 5 by Moments Good location, hotel start to age, service compromised!
Great location, very near to Kuching airport, can avoid the traffic into the city. Rooms are ok although there are some signs of aging, eg you'd get a nice rainshower but not working, the handheld shower cannot be adjusted, you need to hold the shower handle until you finish, no cotton buds provided. To access to fitness center you need to place a call using the phone next to the fitness center. No one picked up the phone despite several calls made. I had to take lift to go down to lobby reception to ask them to open up and still need to continue to wait even after I came up. For some reason, the staff delayed and I had to wait for more than 20mins before I managed to get in the gym. This is not the first time I provided this feedback on the gym but it looks to me this is something the management just cannot improve upon, in summary this is disappointing.
September 25, 2012
Rated 3 out of 5 by Nandia9 Great Location for Travellers!
Four Point by Sheraton just outside CBD of Kuching Sarawak is ideal for a weary Traveler on the Move ! Shopping in nearby Malls - Courtesy bus to The Spring Mall- plus variety of Restaurants - in-house and in nearby CDB or a short drive to Waterfront Kuching. And if you are too tired for any of that - relax by the inviting pool. ... or work out those stiff joints in the bright Fitness Room while watching the locals down below!
May 20, 2013
Rated 2 out of 5 by PatD Bad experience
Instead of getting better, the services is getting worst.
The friendly receptionist at the front counter have been replaced with snobbish, arrogant, sarcastic & unfriendly trainee, especially the new trainee, Mr. Harry.
The front desk staff is giving the impression that SPF Gold member do not have any special privilege. If this is the case, what is the point for us trying so hard to obtain or maintain the Gold status?
August 11, 2013
Rated 3 out of 5 by Tony8 Poor Room Cleaning
We stayed in this hotel from 27-31 Dec'11. Airport shuttle is hourly despite the hotel is less than 10 mins drive from airport. Each day we have the cleaner forgot to clean something - 1st night missed tea table cleaning, 2nd night missed the face towels and knief, etc..Gym equipment is not maintence and they have bad odours. Lift down on L3 and swimming pool has to access to other levels but it is not updated on lift.
January 1, 2012
Rated 1 out of 5 by TheHotelReviewer This hotel has a big ant infestation problem
While the hotel may look nice on the outside, the hotel has a large ant infestation problem. During my stay, I had to switch my room three times due to my luggage and food being covered in ants. Even with the switches, my final room still ended up with ants with the staff not doing much about the issue. I was incredibly disappointed with my stay as I found it to be quite the inconvenience.
August 4, 2013
Rated 4 out of 5 by arr1959 4 STAR HOTEL
Love to be here last friday for 1 night stay with my son..the brekkfast a lot of choice but preferred the local taste...the place is strategically near the airport but a bit far from city centre..you need to ride a cab or a car if you wish to visit the city...anyway I love Four Points By Sheraton...it's a pleasure to be a guest of this hotel..
June 26, 2012
Rated 5 out of 5 by BISSR7558 Great stay!
we love the hotel for providing us fresh start after long weeks/months of daily routines..we always stay over the weekend or sometimes for special occasions..it is very relaxing n really refresh us for more tiring days to come..great escapade!
May 17, 2013
Rated 1 out of 5 by SSCS Bad cleanliness
This is the worst hotel in the SPG Group of Hotels which I have stayed in.
Cleanliness was far below standard and the floor and carpeting disgustingly filthy.
Lights in the whole hotel are mostly off and the bathrooms shower area filthy.
December 8, 2013
Rated 5 out of 5 by james1ml comfortable and convenient + great views
Value for money, very pleasant and helpful staff, spacious rooms, very good Eatery. Convenient for airport but happily no noise problems - soundproofing must be good.
Views from 6th fl rooms are breathtaking.
June 2, 2013
Rated 5 out of 5 by Hendraind very delightful visit
this hotel is just 5 minutes away from the airport and it has shuttle services both to the airports and to the city. Staff are friendly and have a good knowledge of tourist attractions nearby.
October 31, 2011
Rated 4 out of 5 by George2 Nice and clean hotel.
The hotel is very modern stylish and clean. As a Gold Member I wish a bit more attention to the guests. The stay would be perfect if the staff could convey the sense and spirit of "Sheraton"
April 28, 2013
Rated 4 out of 5 by JijiSam Hotel is great EXCEPT
Hotel is great, facilities are good, except the Internet is optional. It should be enabled in each room as it is a very common facilities in hotels that are lower grade than FS.
January 11, 2012
Rated 2 out of 5 by Annoyedx10 don't know, don't care and don't want to know
I've been staying for 5 nights for conference, and brought a few important documents and valuables. Little as I know that the safe box is spoilt, thus I've asked for technical support, although they came on the first day, they didn't do anything on the safe box, and they just blamed it on the main power. As I needed the facility for the rest of the night stays, I've called up technical support on the first night. And then, nothing happened until my fifth night stay. I've to bring my documents everywhere I go.
With the breakdown of lift, it was embarrassing to go to their swimming pool, instead of a proper hallway, we have to go throught the eatery.
May 27, 2014
Rated 4 out of 5 by mlchiat Business trip
The hotel is clean, spacious even the corridor access to the hotel rooms.
The restaurant is clean and very important is it does not have the cooking and oily smell.
December 30, 2012
Rated 3 out of 5 by Titan Good hospitality
I enjoyed the welcome greeting at front dest on my arrival. Most of the staff will give a warmness smile whenever I came across with.
October 22, 2011
Rated 1 out of 5 by JijiSam Needs Improvement
Room 908 for 1 night. Bed Reading Light not working, Phone not working, Ants were around the Coffee / Tea facilities.
July 14, 2013
Rated 5 out of 5 by zamry best hotel
This hotel have pool for children and fitness centre for adult. So its useful for both when check in here.
December 25, 2012
Rated 5 out of 5 by Kimiteo Great stay during CNY2013
Spacious room with great WIFI provided, it's a memorable experience stay, anyway. Strongly recommended.
February 14, 2013
Rated 4 out of 5 by Man1 Good Hospitality
Hotel is great. Staff is very attentive and friendly. Will definitely recommend this hotel.
May 20, 2012
Rated 4 out of 5 by Azlan Breakfast menu was great!
I enjoy having breakfast at your outlet. Meet local taste that I am looking for.!
September 13, 2012
Rated 5 out of 5 by medictony Best Hotel in Kuching
The front office staff knows my needs & they recongnize me.
February 2, 2014
Rated 5 out of 5 by Lawrence72 The hotel has a good location
Prefered to have additional genuine services such as SPA or Massage services.
December 9, 2012
Rated 5 out of 5 by SAMI best Hotel ever
Love all Sheraton Hotels. Always find what I expect as services and quaity
February 15, 2013
Rated 3 out of 5 by stargate Comfort Room
Room condition is clean and sizes is good.
July 30, 2012