Rated 4 out of 5 by Yen1 The hotel that suits business travelers' needs
The hotel is overall good.
I would just like to comment that the chair is rather old in the room. The rest of the things is all good.
August 22, 2014
Rated 3 out of 5 by huiyin28 Room was comfortable only bathtub very dirty
i stay at room 1061,bathtub and toilet bow is dirty. Breakfast not much choice... im spg preferred guest(should stay at level 9) but i didnt stay at that spg preferred guest floor. by the way, i will be back again.
August 18, 2014
Rated 2 out of 5 by Karen111 Many rooms to improve
There is improvement from my last visit. The room no longer smell. The toiletries meet my expectation.. However, the air on is noisy and the tv is not functioning.
August 17, 2014
Rated 3 out of 5 by JessSPG Poor service
Good location and spacious room are undeniable however the service wasn't up to the standard.The front desk staffs are not attentive enough.They only sent me the hair dryer when I requested it for the second time.The Malay lady with shoulder length hair (name started with C,couldn't remember the full name) who worked on 28/7/14 night shift was being very unfriendly.She showed her unsatisfied face when offering assistance to the guest.Room was not clean properly,and they did not top up the toiletries when it has finished.The toiletries and bathrobe were not distributed consistently to every room,some rooms got the complete set but some rooms didn't.I was quite excited to stay in the SPG branding hotel in the first place,but the first time experience was really disappointing me.I guess my family and I wouldn't consider to come back again.
July 30, 2014
Rated 4 out of 5 by Smurfet Good hotel experience
Good location for business travelers due to proximity to the airport
August 14, 2014
Rated 3 out of 5 by Putri This hotel needs more facilities
To have a spa for hotel guests' relaxation. Iron is to be made available at all times in the room.
August 14, 2014
Rated 1 out of 5 by jchanlifat Second time was NOT a charm!
I stayed a while back, and it was awful. For reasons I don't want to go into, I decided to give it another chance. What a mistake! Where to start? The hotel is dirty everywhere! Nothing works. Plugs in the room had no power. The floor lamp had no on/off switch and had to be unplugged to turn it off. The bathroom sink turned itself off as the weight of the handle caused it to fall and shut itself off. I had to wash one hand at a time while holding the handle with the other. The clock was one hour slow. It am VERY glad I realized that before morning or that could have been a disaster. The toiletries were tiny. If you share a room, it is not even enough for two people to take one shower. The public areas of the hotel are dark at all hours of the day. The lobby stinks. I commented on this several months ago. At the time, I thought it was just a temporary thing. But several months later the lobby still smells like a mix of hot garbage mixed with a musty drain! The staff don't seem to notice. From the service side, there was not a single error-free exchange during my stay. During checkin, the staff argued with me about my SPG status and essentially told me I was lying about my status level. Eventually, he kind of grunted and half nodded which I guess means he accepted it but still didn't believe me. I found a note in my room that night welcoming me to the hotel and congratulating me on my free upgrade to a suite. The problem is that my status was still listed wrong on the sheet and I was not in a suite! I told my coworker that they could save the paper next time and just slap me in the face! The gym, to their credit is surprisingly nice. It is large and has very nice equipment. But again, nothing was without fault here. You have to call the front desk and wait for someone to come let you into the gym for "security and safety reasons." I suggested putting a card reader on the door so that hotel guests can let themselves in. This was met with another grunt of (dis)approval? The restaurant was no better as my specific questions about dishes were answered incorrectly and I was served food I cannot eat. This is NOT an SPG property in any way, shape, or form. That name needs to be taken down ASAP to avoid further damage to SPG's reputation. There is mold all over the bathrooms and lobby. This is probably the musty smell that hangs in the air. Do not stay here. Do not consider it. Do not go here to eat. Avoid this place like you would avoid a rusty knife with a splintered handle. Oh, and while it is close to the airport, it is far from city center. So the location doesn't even help to redeem anything about the horrible hotel. My favorite thing of all is the rule that you can't bring food and drinks into the hotel! I am sure they don't/can't enforce it, but to even have this rule is ridiculous!
August 15, 2014
Rated 3 out of 5 by jaw033 Poor F & B Service and No Free Room Internet Access
I checked in late and so didn't have the chance to check out the restaurant except for the breakfast which came with the room. The Cafe opened up at 630am and there was only 1 staff (Noodle Cook). Varieties and food standard is poor compared to the Hotel's Star Rating.
There is Wifi/internet available in the room at a UNREASONABLY HIGH FEE. Sheraton hotel else where provides Free room Wifi/Internet. This is a BIG DISAPPOINTMENT for any business traveller.
August 3, 2014