Rated 5 out of 5 by MrBrutl Difficult Start, Great Finish
Although my first impressions of the hotel were frustrating with the King size bed and difficult staff members dismissing my concern. Cooler heads prevailed and the experience was wonderful. Erin and Niraja were outgoing and professional throughout my stay. I had a personal conversation with Niraja about my frustration and apologized for my beghaviour as did he. He was accountable and forthcoming with why the issue escalated and all parties are able to make changes moving forward. Jenny Tu was great, providing a hospitality room for a pizza dinner on Friday and breakfast on the Saturday. I will be recommending Four Points and this location to friends and business partners in the future. Keep up the great work.
April 7, 2014
Rated 5 out of 5 by Sandman79 Great Staff
Enjoyed my stay as usual.
April 12, 2014
Rated 4 out of 5 by RingetteFamily Very good hotel
We stayed at this hotel while participating in a sporting tournament. Overall, it was a very good experience, and we would stay there again. However, the room wasn't cleaned (counters wiped) or supplies replenished (coffee, cups, ice bag, etc.) as they should have been. We had to call down to the maindesk for assistance for certain supplies and the desk clerk seemed clueless as to what the hotel supplied in the rooms. We also missed the complementary continental breakfasts you usually get at other hotels. Other than these things, it was very good. Checkout at 12 noon was great!
March 16, 2014
Rated 5 out of 5 by Lou23 SOME RECOMMENDATIONS
More bath towels
Bigger shower head
March 25, 2014
Rated 5 out of 5 by LateDayTraveller Nice Surprise
When I booked this property I was expecting a routine stay in a routine property - at just under $100, what else would you expect. What a nice surprise! Very spacious room and bathroom, immaculate, nice work area. Restaurant had a modest but varied menu, food was excellent and prices very fair. Right by the highway but noicse not a problem. Wifi signal very strong. Staff were excellent too. Won't hesitate to recommend.
March 16, 2014
Rated 5 out of 5 by DON43 Another great stay.
This was a short one night stay at one of our favorite hotels. We arrived sometime after 6pm and were pleased to see that our request for a Suites Night Award was successful. These are very nice suites and the view over the rolling countryside from the 6th floor unit is great. Dinner that evening was very nice. Thank you Chef Michael. Also thanks to Evana for your friendly and professional service. The visit was capped off by a leisurely breakfast on Sunday morning. The staff at the hotel are just great. Looking forward to our next visit.
March 2, 2014
Rated 2 out of 5 by jb760 Rude Manager
The on duty manager was extremely rude and confrontational when I had a small issue with my reservation. I thought as an "SPG" member I would be treated with a little bit of respect - obviously this means nothing at Four Points Cambridge. I will not stay there again and will reconsider my choice of hotel brand for all business travel in the future.
January 21, 2013
Rated 4 out of 5 by RoadWarrior99 Good place to stay
Great staff, nice room with pool that was thoroughly enjoyed by the grand kids. Only complaint was the shower, a variable height hand held that didn't work very well and had poor pressure.
March 4, 2014