Rated 4.2 out of 5 by 155
Rated 4 out of 5 by EricChan Comfort / Quality of Sleep
I would say the overall hotel quality is above good.. I can sleep very nice and the bed is comfort..
September 27, 2014
Rated 3 out of 5 by Twojakes No housekeeping
Sorry...but for the dollars I pay, I expect my bed to be made and the sink to be sanitized and the garbage removed daily.
September 26, 2014
Rated 5 out of 5 by Theerikroq Excellent business hotel
By far, one of my top business hotels this part of Ontario. We make it a point to stay here whenever we are in KW Cambridge area. Friendly staff, excellent accommodation, great facilities for business travellers like us.
September 16, 2014
Rated 4 out of 5 by Smileless Would like to see a hot tub
room was ready early
towels provided @ pool = great
September 15, 2014
Rated 3 out of 5 by LLL368 Fitness Facility
Water jug for the water dispenser was empty. I removed it thinking the staff would realize that it needed a replacement. The staff took the jug away but there was no replacement. There was no drinking water in the fitness facility for 3 days.
The monitors attached to two different exercise equipment were working the first day but lost signal the second day. The cable linking the monitor attached to the exercise equipment was pinched under the exercise equipment for one of them, the other one had a loose connection. I fixed both of them. It would be nice if there was a regular maintenance program on them.
August 18, 2014
Rated 3 out of 5 by dicky Poor breakfast
almost things are OK except the really poor breakfast. The employee need to re-training about the benefit of P-card member.When I ask for free breakfast for Platinum member as usual. The front desk told me if I want free breakfast, I should have no points reward. I said OK. But what make me confuse is front desk told me I can only get 1 free breakfast. Though a manager corrected her after I challenge about it. I think nobody will like I different staffs of one Hotel always give different answers and explain.
August 19, 2014
Rated 4 out of 5 by EAHMJH The Hotel is great but....
1- we were woken up in the middle of the night by people who had had too much to drink making way too much noise
2. we were not put on an SPG floor even though we are SPG members
August 25, 2014
Rated 5 out of 5 by Fred64 Pleasant
The night that I spent at this hotel was quiet and comfortable. There seemed to be everything that I might have wanted or needed on-site.
August 21, 2014