Rated 4 out of 5 by DON43 An enjoyable stay
This was a stay to celebrate our grandson's birthday. I had booked two rooms on separate reservation numbers: one suite and a room with two beds. As requested, we were given early check-in. On check-in I explained that I had booked the rooms on separate reservation numbers in order to obtain credit for two stays and two Platinum gifts (250 Points). There was no Platinum upgrade because I had booked, and paid for, one suite and the only upgrade for the other room would have been another suite, which was not available. This is a very nice, well-maintained hotel with professional and caring staff. The rooms are well maintained. We enjoyed the space in the suite so that my grandson could enjoy an in-room movie. My daughter found the air conditioner/heater in their room (612) very noisy and she was woken up during the night. Thus, the 4* rating for room comfort and quality of sleep. Every one enjoyed breakfast very much. Given our late check-out (1pm) our grandchildren had the pool to themselves. They had a great time. Check out was friendly and efficient. The only "surprise" came when checking my SPG account for points awarded. Only one 250 points Platinum Gift was awarded rather than two. This is particularly galling since this particular issue had been discussed on check-in. Thus my 4* overall rating instead of my usual 5* for this hotel.
March 22, 2015
Rated 4 out of 5 by EricPHB Great for Toronto
Easy to get to, great service and great room.
February 26, 2015
Rated 5 out of 5 by DON43 A truly outstanding stay
This was a one-night stay with our 7-year old grandson. There was a pleasant surprise on check-in. We were upgraded to a suite without the need to use a Suite-Night Award. It was our favourite room, 610. The front desk was so helpful in giving us directions to some Christmas light show in Kitchener. The restaurant at the hotel was closed for dinner that night because of a private function. However, we were given a discount voucher for a local restaurant and had a great time. Our grandson used the pool in the evening and had plenty of room to practice his swimming. We all had a very good nights sleep. Our grandson thought it was real neat to have the sofa bed all to himself. And his own TV!!
Breakfast, as usual, was very good. The genuine care and attention shown by all staff is exceptional. All rooms and public areas are well maintained. Our grandson did not want to leave on the Sunday morning. We are all looking forward to our next visit.
December 20, 2014
Rated 5 out of 5 by mojave3ooo Wonderful stay
Stayed in the area for work. Have been there 3 times in the past and knew to expect a lovely stay. This did not disappoint. The room was lovely. Easy, friendly check in. Late check out was appreciated. Fabulous breakfast! Do not miss out on an omelette! I had 2 :)
Great rate as well. Highly recommended.
November 24, 2014
Rated 5 out of 5 by KCar Warm, clean, well-appointed
This was a quick, short stay - and the location, amenities, and comfort of the hotel exactly met my requirements. I wasn't recognized as an SPG member - but I'm not sure I mind that much. All good.
November 24, 2014
Rated 5 out of 5 by Manny2013 One of the best hotels I have been at
I cannot find one bad thing or issue to bring forward with this four points location in Cambridge. Food is great, rooms are clean and very presentable, and the staff are fantastic, from housekeeping to kitchen to front desk and all other staff behind the scenes, going above and beyond what is expected. Keep up the great work for all staff at four points in Cambridge,
a friend from Windsor Ont
November 12, 2014
Rated 5 out of 5 by DebbieandKids Above & Beyond
I am a VERY satisfied recent guest of the Hotel. It met our every need. Can't say enough about the courtesy, honesty and helpfullness of your staff. We enjoyed a relaxing stay. User friendly pool, common areas and room. Restaurant was good and accommodated adults with children and a senior. On top of all that, I had left behind in our room a personal item that I didn't miss for almost a month however, when I contacted the hotel, they had the item and helped me arrange to retrieve it.
Kudos and THANKS to all Staff.
November 7, 2014
Rated 5 out of 5 by DeWi14 Cambridge Four points Sheridan
The service at the desk was quick and personable. The room was clearly up to date with excellent bathroom facilities, mini fridge and microwave. We had a great stay. Four points was easily accessible from a major highway.
October 26, 2014