Rated 2 out of 5 by jb760 Rude Manager
The on duty manager was extremely rude and confrontational when I had a small issue with my reservation. I thought as an "SPG" member I would be treated with a little bit of respect - obviously this means nothing at Four Points Cambridge. I will not stay there again and will reconsider my choice of hotel brand for all business travel in the future.
January 21, 2013
Rated 5 out of 5 by DON43 A truly outstanding stay
This was a one-night stay with our 7-year old grandson. There was a pleasant surprise on check-in. We were upgraded to a suite without the need to use a Suite-Night Award. It was our favourite room, 610. The front desk was so helpful in giving us directions to some Christmas light show in Kitchener. The restaurant at the hotel was closed for dinner that night because of a private function. However, we were given a discount voucher for a local restaurant and had a great time. Our grandson used the pool in the evening and had plenty of room to practice his swimming. We all had a very good nights sleep. Our grandson thought it was real neat to have the sofa bed all to himself. And his own TV!!
Breakfast, as usual, was very good. The genuine care and attention shown by all staff is exceptional. All rooms and public areas are well maintained. Our grandson did not want to leave on the Sunday morning. We are all looking forward to our next visit.
December 20, 2014
Rated 5 out of 5 by wayne62 store manager
check in was the fastest i have seen . an the staff were great and very freindly ,room was very clean and the shower was great, very little noises from outside the room, we will be back soon.
April 19, 2013
Rated 5 out of 5 by Babs34 Hotel and Dining Great
I just stayed with my family and the breakfast and hotel were outstanding and the cleanliness was great. We would stay again.
May 2, 2013
Rated 5 out of 5 by MisterK A pleasant surprise...
I am a frequent traveler - VERY frequent - at least 4 days/week for the past 8 YEARS, from Canada all over the USA and occasionally to Europe and Japan. Although my needs (and budget!) are very modest, like most frequent travelers, I appreciate the basics - clean room, everything working, good location, plugs in the room to charge all the gadgets, friendly staff, etc...
I arrived at the Four Points Cambridge for a stay on points completely by accident - someone else had done this for me and I had expected to be in Guelph, not Kitchener, so I wasn't in the best frame of mind when I arrived. Check-in was relatively painless, and the room was a dream - good size, comfy bed, super clean, very functional, well laid-out, everything working!
I was rushed in the morning and made the unusual error of leaving behind a bluetooth speaker that I travel with - upon calling the hotel, Jenny from front desk called around, had a search for it and got back to me within minutes - my speaker was sent to me by Purlator (my expense of course) the next day. In other instances, I have had much more expensive hotels tell me that the housekeeping supervisor wasn't in until the next day, not had calls returned, etc. I was very impressed!
WiFi worked well and didn't require frequent re-logging in, which makes me absolutely crazy...also free parking, and a super nice touch - 2 free bottles of water in every room!
A lovely hotel and I'll be sure to make the point of staying again!
I didn't try the food, spa, or fitness centre, so can't comment on those.
August 26, 2012
Rated 3 out of 5 by SPG1 No Platinum Recognition WHATSOEVER
Most Four Points that I have stayed in (and from my experience around 90% of4P) give some form of recognition to Platinums (e.g. free breakfast voucher(s), discount in hotel restaurant, free drink(s)), as most 4P don't have suites for upgrades. This was the first hotel where there was no recognition (except for putting our keys in a platinum folder) and the 250 point amenity showing up in my account (though I was not asked as to which platinum amenity I wanted). In the elevator another couple was complaining about the lack of platinum recognition as well, saying that this is the first time that there was no free breakfast, etc..As well, despite the fact that it was a Saturday night, the onsite restaurant / bar closed at 9:30, so we went to a competitors.
October 23, 2011
Rated 3 out of 5 by traveller Bed, linens, and towels are old
- Blankets and large pillows were covered in fabric pills (small ball of fibers that forms on a piece of cloth from wear and tear), making them unsightly and very uncomfortable to the touch
- Some towels and pillow cases were evidently older than others
- Mattress was too soft - couldn't get a good night's sleep
- Close to Hwy 401 access, but not much else around the area
- Breakfast: Made-to-order eggs was nice and the cooks would bring it to your table
May 4, 2013
Rated 5 out of 5 by mojave3ooo Wonderful stay
Stayed in the area for work. Have been there 3 times in the past and knew to expect a lovely stay. This did not disappoint. The room was lovely. Easy, friendly check in. Late check out was appreciated. Fabulous breakfast! Do not miss out on an omelette! I had 2 :)
Great rate as well. Highly recommended.
November 24, 2014