Rated 3 out of 5 by RDJ77 Great location...
Upon checking In I didn't get that warm Southern Hospitality feeling. Felt that the front desk representative was overly short with me when inquiring about the WiFi service.
October 18, 2016
Rated 5 out of 5 by lpayne31 Great value
Used starpoints and some cash for stay. Good location and excellent value.
October 6, 2016
Rated 5 out of 5 by SammiG Guest Of The Day
Wow! This hotel really values your business and it shows. They have a "guest of the day" program and I just happened to be it. I've never experienced such a thing at a hotel, and it was certainly a pleasant surprise. The art of customer service is alive and well here! I highly recommend this property.
October 2, 2016
Rated 5 out of 5 by Bruce1900 One of my go-to hotels in Raleigh
I am fond of this hotel. I often stay there when I am in Raleigh. When I arrived at the hotel on September 16, there was not a parking spot to be found. (There was a lunch conference going on at the time--so there was an unusual amount of traffic at the hotel.) The person on duty actually moved his own car so that I would have a spot to park. That was very thoughtful and was indicative of the level of service at the hotel. (The parking situation took care of itself after the lunch conference ended.) I also like the facility. It is a well appointed three star hotel that perfectly suits my needs.
September 19, 2016
Rated 5 out of 5 by SusanandBob What a bargain!
This was the perfect layover on the drive from Maryland to Hilton Head Island - the staff was friendly and the accommodations were excellent!
September 7, 2016
Rated 2 out of 5 by FlaDoc A Poor Front Desk Interaction
I just checked in and had to post my frustration. I stay here once to twice a year and am NEVER dissatisfied...until now. I checked in and was assisted by Khaled (SPG Gold not acknowledged). He did not greet me but rather asked for my ID and credit card (which is on file as an SPG member). He provided me with key cards and I left. The key cards did not work, so I left my family at the room door and I returned to the front desk. When I explained my need for new cards, he asked me for ID. Admittedly irritated, I told him that he assisted me five minutes ago and that my wallet was with my family. He simply told me to "Calm Down." No apology or pleasant acknowledgment that I was inconvenienced. I was embarrassed to have been treated this way by a staff member in front of other patrons. I have never had such an experience as a guest at this or any other facility.
Disappointed. I hope the rest of my stay goes better.....
August 12, 2016
Rated 5 out of 5 by ShaggyMEB Quick In And Out, But Just What We Needed
With an early morning flight out of RDU scheduled for the following morning, we booked a room at the Four Points by Sheraton Raleigh Durham Airport. Chose this spot because of its close proximity to the airport as well as being in the SPG family. Hotel was easy to find, right off of Airport Blvd. about a half mile from the airport.
We checked in late (around 9:30pm), but check-in was friendly and efficient. I was recognized as the "Guest of the Day" (presumably because I have SPG Platinum status), which entailed a free chocolate bar at check-in and my name on a chalkboard for all to see as they were entering the hotel. Nice and thoughtful touch! Our room was a two double room, spacious enough for what we needed and was quiet and comfortable. We checked out early (4:45am), so we didn't get to experience the complimentary breakfast that was included as a SPG Platinum perk.
Overall, we found the hotel to be clean, friendly, and exactly what we needed for a quick stopover before heading to the airport. It isn't particularly close to downtown Raleigh or downtown Durham (a $20 UberX ride to either), so if you're looking to stay close to some walkable culture and nightlife in the area you may want to look closer to these cities, but for a business traveler headed to the airport, this fits the bill perfectly. We will be back before our next early flight.
May 24, 2016
Rated 5 out of 5 by Nfstocks72 Dance Competition stay
After checking in and immediately out of a so called category 4 Sheraton located on Salisbury Street in Raleigh, we made our way to Fourpoints. We were promptly greeted and checked into our room. Information regarding the area and our stay was provided without having to be initiated. The facility was fresh smelling, clean carpets and clean and spacious rooms. The bed sleeps a bit hard providing only a satisfactory nights rest but gets the job done nonetheless. Food options are available on site but we did not utilize this option. Staff is responsive to all inquiries and extremely helpful. The Guest Services Rep, Nicole, worked hard to assist in locating dining options for us and friends we had in the area. Thank you so much for the clean, well sanitize and welcoming facility.
April 24, 2016