Rated 2 out of 5 by Chrissy105 Early Check Out
Checked in on Thursday 30min after we were in room 302 we had to be moved to another room due to slow flushing toilet. We were moved to room 415 which was a little smaller. Bed squeaked every time we moved the sound was unbearable. Saturday night lights went out no ac no light no phone no communication an announcement nothing. Came down Sunday morning for breakfast at 11am only to be told it was over. Thought it could have been extended for an hour due to power outage and clocks were an hour behind. Bob was good at front desk but what I did think was a little inappropriate was the overnight lady on Friday night she ordered us some pizza as we were with friends in lobby which we appreciated but when pizza guy came and she saw my husband tip him she told my husband "how you gonna tip him and I was the one who called for you" he felt pressured after she asked and gave her a tip. Wrong on several levels. Had to also wait 15min for elevator to come up and down because only 1 elevator worked all weekend.
September 26, 2016
Rated 1 out of 5 by AAA12345 Never again
Booking - when booking at SPG website the difference between having breakfast or not is $10, at the hotel the breakfast costs $5..
Breakfast - found a human hair in my hot sauce, showed to the waitress who didn't bother to apologize but just said: "so you don't want to pay the $5??" when I said that these fortune of $5 is already included in my room rate, she disappeared. I never got such a bad service for a VERY long time.
September 5, 2016
Rated 5 out of 5 by WoodsNV Everything was great until......
I loved the hotel, the location as well as the front desk. They were very attentive. Being from another state, that meant a lot.
Everything was great until the day of checkout. First I was awaken by an arguing couple next door but that was quickly calmed after a call down to the front desk of which I couldn't blame the hotel because that is totally out of their hands, but the next episode was completely unacceptable. Laying in bed with my husband about 10a, the door was opened by housekeeping. No apology, no nothing. There was a DO NOT DISTURB sign on the door and everything and on top of that, checkout was not until 12p, so I was totally confused.
I made front desk aware and they apologized and instructed me to call back to speak with a manager. Well needless to say 6 days later along with 4 messages left, I am yet to speak to a manager so I have to resort to leaving this review.
Again, the hotel was exceptional, except for that one flaw that messed up my whole trip.
May 20, 2016
Rated 3 out of 5 by lizm36 Work in progress
The hotel was under going renovations at the time of visit. When booking on the website this was clearly indicated so it was not a surprise. I would love to come back when renovations are complete and see how it turned out. The room I stayed in was big (2 queens) which also included a small sofa, desk and wet bar area- microwave, fridge, counter top and small sink. Very handy when traveling with children. The beds were comfortable, linens clean, but they were on the older side. Shower looked to have been remodeled. Overall the stay was comfortable and at the price- I was pleased.
April 10, 2016
Rated 3 out of 5 by Ylefty70 Scent in hotel
The hotel was clean. Room was a nice size and was clean. Bed was comfortable. But the scent that is pumped throughout the hotel is awful. Made me nauseous and could not eat in restaurant as the smell was there too---lobby, hallways. Fortunately it wasn't in the room or we would not have stayed.
March 2, 2016
Rated 5 out of 5 by Bradleeeeeeee1973 Great stopover hotel.
We stayed here on a stopover on a drive to Florida. Checking was very quick. We are SPG members so we were put on the 5th (top) floor which I think is for SPG members. I was very surprised at how large the room was. We had a very comfortable sleep. All the staff around the hotel was very friendly always saying hotel. We had the buffet breakfast as well before we left. For $5 they have a good selection of food. If I drive to Florida again I would definitely stay at this hotel again.
December 14, 2015
Rated 2 out of 5 by Sivag21 Pathetic Receipt Management process
I travel a lot on business and this has been my go-to place for the last 1 year. Though the rooms are ok, their receipt management process is abysmal. I need to call them and follow up after I check out, every single week, to get my receipt for expense reporting. Sometimes the receipt get sent to my email but most of the times, I do not get it. I do not get it even if I call them and ask them to send it to my email. Either, they need to improve their IT systems or continue to anger and lose loyal SPG customers like me.
October 18, 2015
Rated 5 out of 5 by Runner40 Great Accommodations at a great price
Recieved the $35 rate with spg points. Got an unexpected small box of goodies. Nice large room and 2 bottles of free water. Hot breakfast was only $5.00 which was great. Will return again.
August 25, 2015