Rated 4 out of 5 by Kdq1234567 Aug5 Stay
Everything was as per our expectations. However, at checkout my wife accidentally forgot some clothes in the closet. We called to ask about them and was told they were in Lost and Found. They said that the items would be kept for 90 days (?). We indicated that we would return to pick the items up on Sat Aug 9. We were told to pick them up at the front counter. When we arrived on the 9th, we were told L&F was closed and at the same time another customer was also mislead into thinking they could get their lost items as well. Now we are home and have had to arrange for the items to be couriered. Very disappointing service and an aspect that should be reviewed!
August 15, 2014
Rated 5 out of 5 by Jakie Breakfast
Everything was great except our experience with IHOP.. Sheraton should not be connected with them. Bad service, terrible food, and exhoribant prices!
August 12, 2014
Rated 5 out of 5 by BMWX As good as the first stay " EXCELLENT "
The hotel is convenient and well taken care of.The staff are eager to help and the owners should be proud of their establishment as it has all you need. This is my second time their, just in July and after a wonder full time we chose this hotel over all the others for our August vacation. I will be back and others should really consider this hotel when looking. You wont go wrong ***** Thumbs up
August 6, 2014
Rated 1 out of 5 by travelguest Disapointing Stay
Went away with spouse and felt so disappointed after staying here for the night. When you have a problem the hotel should care more about you as a guest. It would be nice if we could've enjoyed our room/hotel more without any problems. It really ruins your romantic night. : (
Newer rooms are great if cleaned right.
In a nook is better than being in a main hallway in hotel.
Location is great for casino people.
Pool too stinky and smelly from chlorine.
Hot tub was not hot-more like 80*
Pool was freezing cold!!
Room was not cleaned right.
Had to switch rooms because furniture and carpet was stained and gross.
Ihop -prices are high and service sucks.
January 16, 2012
Rated 4 out of 5 by Poguru Short Stay was ok
The room was a nice size but did not have a refrdigerator to store my medications. But staff quickly provided one at no extra cost when I telephoned the front desk. The meeting room had our organization name spelled wrong but got it fixed before the conference started. There should be a bench under the carport for smokers, like myself, can go out and have a quiet smoke without getting rained on. Pretty busy place. I was surprised at how many different cultures were represented - a mini UN!. Nice pool and jacuzzies.
August 14, 2014
Rated 4 out of 5 by amzintx Hotel is nice, dinner not so much
Location of hotel is great with proximity to shopping and the Falls. Room and bathroom were lovely even though it wasn't a falls view. Receptionist seemed tired/overwhelmed, not very friendly and made some mistakes during the check-in process. Got some coupons with our stay which included money off at the in-house IHOP and East Side Mario's. IHOP was great with very friendly service. Food and service at East Side Mario's leaves a lot to be desired and very pricey. Would not recommend eating dinner there even with the coupon - just not worth it. Otherwise I would recommend this hotel.
August 11, 2014
Rated 5 out of 5 by Hallberdd Great hotel but do not take the t8 hour tour
Pleased with all assistance received from bellhops to front desk. Room was very clean and very comfortable beds. However, was very discouraged with the 6-hour tour which I signed up for without any checking at the tour desk. For two adults and two younger children, cost was close to $500 and we were rushed at two of sites and our tour guide did not seem sure of what he was doing NEVER AGAIN>
August 15, 2014
Rated 4 out of 5 by rosella2012 very comfortable
This hotel was quite comfortable and had all the extras you could ask for.
Our room was on the 16th floor, and although we didn't have a falls view, we still had a nice view.
The staff was friendly and very helpful.
August 16, 2014