Rated 1 out of 5 by Unstatisfied2016 Unsatisfactory
Arrived at posted check in time of 4:00 and planed our business meeting around that time. After a 7 hr drive, we needed to shower , change and prepare for our 6:00PM meeting. Room #1 was not made available until 5 and we continued to have to go wait in line to check as they would not call us. Room two was not made available until 6:00PM. Very unpleasant experience and very disappointed as the staff were not at all accommodating.
June 26, 2016
Rated 5 out of 5 by Lampie56 great location
wonderful connections via casino walkway..saw rick springfield..played a little at the slot machines.....the only thing we found that the ihop restaurant was pricey even with the $15.00 coupon...but other than that an overall great visit..even Mother Nature cooperated
June 10, 2016
Rated 3 out of 5 by BobG2016 Overcharge
In the price quoted were two tax and other add on's as expected. on check out one was as stated the other was doubled. They told me that the reason was that they charge 10% but only quoted me 5%. They did change it supposedly I haven't seen my credit card yet. It took me 20 minutes of arguing to get it changed terrible experience.
May 27, 2016
Rated 4 out of 5 by happy60 birthday
clean hotel friendly staff
May 24, 2016
Rated 5 out of 5 by Neets25 Would stay again!!!
This hotel is situated in the heart of the strip. The walkway to the casino and shops makes it easier for those walking. There are many restaurants close by to choose from.
Staff was extremely courteous and helpful.
I would definitely recommend.
May 23, 2016
Rated 3 out of 5 by Santos1983 3rd time
This is about the third time staying at this hotel. I called prior to leaving home to see if it was possible for an early checkin. The gentleman assured us that it would not be a problem. Upon arrival - only 3 hours early they informed us were unable to check in early. Not too impressed as I called that same morning. Also informed them it was a long drive and I have my pregnant wife with me.The girl at the desk did not apologize for the miss information. Another issue was the TIF fee. I asked for that to be removed. they declined and had informed us that it is mandatory. Which reading reviews and the news states this is still voluntary. This hotel has left us with a bad taste. Unsure if we will return here.
May 23, 2016
Rated 2 out of 5 by Trevor2004 Very Frustrating Stay
I decided to have my first solo time away from home since the birth of my child. When I called to check on rates, I made it clear I was travelling alone and even went as far as to tell her this was my first time away from my family in years. I was still "up in the air" on making a decision where to stay when the reservation agent offered me a deal that was too good to pass up. She said she could give me coupons for $70 Ruth Chris, $15 IHop, and $25 for slot play at the casino each night I stayed.
The first night there, I went to get a nice big steak dinner at Ruth Chris'. The dinner was excellent and the service great. When it came time to pay, I presented the coupon, they said it wasn't valid because I had to order 2 entrees to use it. I looked at the fine print and sure enough that's what it said. The manager was kind enough to give me half the value of the coupon. But I went from expecting to paying a bit on top of the coupon to paying $120 (incl tip & tax). The next morning I went to IHop for breakfast and they wouldn't even give me half the value to coupon and I ended up having a $30 breakfast (incl tax & tip).
I started feeling "ripped off" because the clincher to me booking at 4 Points was the value the coupons brought to the booking. Unfortunately the coupons became worthless to me. Perhaps the booking agent didn't realize there were stipulations to the coupon, but then she should be properly trained to know these things. I decided to approach the front desk and express my disappointment. The initial response was "Sorry, nothing we could do." I asked to speak to the manager, the front desk staff said she would go back and speak to him. She returned saying the best they could do is call the restaurants asking if they could give me half value on the coupons. I told her I didn't find that satisfactory since the reasoning of me booking there was the value the coupons gave to my trip . She went back to talk to the manager again and returned with the same answer. I asked to speak directly to the manager. "Scott" came out from the back and I explained to him my situation. He was friendly & professional and eventually decided to give me some Ruth Chris groupon coupons which had no fine print stipulations but unfortunately said the best he could do with IHOp was ask them to give me half value. Which they did. Scott also upgraded my room to #1814.
It ended up having a much better view but wasn't cleaned properly. There was a streak of black mold (or fecal matter?) inside the toilet bowl and the jacuzzi tub's filter was cracked in half with rusted screws and washers. It had stained the area around it with rust - not a very inviting tub. When important things like toilets aren't cleaned properly, it makes me wonder what else hadn't been cleaned? Were the sheets changed? Towels? Cups? It doesn't exactly create a comfortable and relaxing environment.
The next evening I decided to stay in my room and watch a movie. The cable was all messed up and the front desk called a maintenance worker to take a look. He couldn't figure out what was wrong and told me he'd have to call someone to find out how to reset the cable in my room. From the time I placed the call to the time it was fixed took around an hour. Again, not very relaxing experience when all I wanted to do was relax in my room.
In short, if I wanted to stay somewhere with a dirty toilet, rusty tub, and wonky cable - I could have done so at half the price. They sent me an online survey which I filled out a week ago explaining my stay. Even offered to send them pics of the rusty tub and stained toilet. Never heard back from anyone which makes me wonder why I even bothered if they don't actually address the customer. I would have expected someone to have at least apologized for the "bumps" in my stay.
The Good: The bed and pillows were very comfortable and it was a great view of the Canadian Falls. The staff was friendly and professional. Ruth Chris' makes a great steak.
May 14, 2016
Rated 2 out of 5 by Ferdie11 Short trip
It's a good hotel however the customer service needs to improve more especially for being sensible matter. During my checkin, they handover git's to the customer beside me. I've asked for late check out and she didn't grant me the 2 pm check out request. She just said no though i told her that I am a spg member and had stay here the last time.
May 4, 2016