Rated 4 out of 5 by Kdq1234567 Aug5 Stay
Everything was as per our expectations. However, at checkout my wife accidentally forgot some clothes in the closet. We called to ask about them and was told they were in Lost and Found. They said that the items would be kept for 90 days (?). We indicated that we would return to pick the items up on Sat Aug 9. We were told to pick them up at the front counter. When we arrived on the 9th, we were told L&F was closed and at the same time another customer was also mislead into thinking they could get their lost items as well. Now we are home and have had to arrange for the items to be couriered. Very disappointing service and an aspect that should be reviewed!
August 15, 2014
Rated 5 out of 5 by Jakie Breakfast
Everything was great except our experience with IHOP.. Sheraton should not be connected with them. Bad service, terrible food, and exhoribant prices!
August 12, 2014
Rated 4 out of 5 by amzintx Hotel is nice, dinner not so much
Location of hotel is great with proximity to shopping and the Falls. Room and bathroom were lovely even though it wasn't a falls view. Receptionist seemed tired/overwhelmed, not very friendly and made some mistakes during the check-in process. Got some coupons with our stay which included money off at the in-house IHOP and East Side Mario's. IHOP was great with very friendly service. Food and service at East Side Mario's leaves a lot to be desired and very pricey. Would not recommend eating dinner there even with the coupon - just not worth it. Otherwise I would recommend this hotel.
August 11, 2014
Rated 3 out of 5 by 1289bbb Poor check in/valet experience
We arrived at 3:00 pm.....room was not ready...car valet did not offer to help with luggage....we loaded our luggage onto a cart.....went to check in and were told the room would not be avIlable for at leSt one hour.
There was "no room" to check bags....had to request the car from valet parking to reload our bags into the car. The valet did not offer to assist!!!! The bag check lady was rude and not at all helpful!!!!
We returned to the hotel an hour later....requested the car.....Valet did not offer to assist with the luggage!!!!
Room was okay .....service was awful and not what we expect from Starwood Preferred Gold membership!!!!!
Amazing lack of service!!!!!
August 6, 2014
Rated 5 out of 5 by BMWX As good as the first stay " EXCELLENT "
The hotel is convenient and well taken care of.The staff are eager to help and the owners should be proud of their establishment as it has all you need. This is my second time their, just in July and after a wonder full time we chose this hotel over all the others for our August vacation. I will be back and others should really consider this hotel when looking. You wont go wrong ***** Thumbs up
August 6, 2014
Rated 4 out of 5 by rosella2012 very comfortable
This hotel was quite comfortable and had all the extras you could ask for.
Our room was on the 16th floor, and although we didn't have a falls view, we still had a nice view.
The staff was friendly and very helpful.
August 16, 2014
Rated 4 out of 5 by ufontana This hotel was pleasant and affordable
- ideally located close to Fallsview casino
- great restaurants located in the hotel
- friendly staff
- relatively cheap parking
August 16, 2014
Rated 5 out of 5 by Monica2014 Great value near Niagara Falls
Hotel was easily accessible to the Blue Line of the WeGo bus and within walking distance of the falls. Very comfortable king bed. Room was cleaned daily. Nice to have a safe in the room. Front desk was quick to respond to a minor problem with the room safe. Great help from concierges. Just need to keep the soda vending machines stocked. We tried the machines on at least 6 floors and all were sold out!
August 14, 2014