Rated 2 out of 5 by Magellan50 Needs improvement
My room was comfortable, if basic. There was no fridge to keep water cool, or food fresh, which would have been useful, given the abysmal state of service in the dining room. I did not manage to eat in the dining room, though not for the want of trying! On my first morning, I waited 18 minutes for my breakfast order to be taken. It did not happen! I had a meeting to get to, so I left, and ate fruit that I had (thankfully) brought with me. I had better luck with room service that evening, which was prompt and courteous. Food was adequate. Conference facility was not.
April 24, 2016
Rated 5 out of 5 by courtc Best 4 Point design in years
I have avoided most Four Points over the last 5 years because they have become dated and overdue for a renovation. If this Four Points is any indication of the new design and layout, I will rethink my strategy.
Front desk was fast and friendly.
Very welcoming and comfortable lobby. I almost didn't want to go to my room. When I did get to my room, it was fresh with design traits that I would even want to recreate at home.
Fast internet, good parking and convenient to airport.
March 14, 2016
Rated 3 out of 5 by Coffs well located for airport
Easy to find. Well located for airport. Rooms are OK but very noisy, need to sample Sheraton CDG airport to see how it should be done (you look out onto airport and it's completely silent!). Gym good for treadmill and bike, not good for weights but that will only affect a few people so not a reason not to come here. Ordered room service and food was cold, other guests very noisy throughout night talking and shouting in corridor. As I said, great for location but not so great at being a Sheraton group hotel, should be better.
February 27, 2016
Rated 4 out of 5 by WJB123 Great location near airport
Quick check-in, easy parking, easy access to airport.
October 27, 2015
Rated 5 out of 5 by SPGLifetimePlatinumDBO Pleasantly Surpised
I don't often write reviews, but felt compelled to share my experience with other business travelers regarding this property. I also don't make a habit of staying at airport hotels, but had to due to special circumstances. This Four Points stood out for exceptional service and a well designed room. I had a lot of work to due and the desk and task chair were perfect. The bathroom was bright and open and the design of the room very modern. The staff went out of their way to assist me and make me feel like a valued guest. Just a ten minute drive from downtown it is value for the money and a great place to stay.
June 27, 2015
Rated 2 out of 5 by Vicki1170 Ultimately a poor experience
Check in was good. Treated hospitably. The room met expectations until the morning. When I found ants crawling on my bed along with another small bug with wings. The night manager was extremely apathetic. Did not offer to comp the room. Never apologized for the experience and after asking me what level of SPG member I was told me she'd check to see how many points she could credit my account with. So, if I was a platinum level...the bugs would be worth more points? She needs some training.
May 8, 2015
Rated 4 out of 5 by jeff nice
probably one of the 2 or 3 nicest four points I have ever stayed in. arrived late and left early so didn't use the restaurant. the staff and décor in the lobby were nice. not sure what kind of theme they are going for in room décor, but I was diggin it. water pressure in the shower was less than desirable. over all, considering the limited time I spent, its a very nice option.
December 2, 2014
Rated 5 out of 5 by Terri1950 Everything was great.
Great room. Comfortable and clean.
November 19, 2014