Rated 5 out of 5 by NEric Best value for money!
This is the second time I come to this hotel, and everything is as good as when I first came. The staffs are helpful, efficient and give me a warm welcome when I arrived; though my room is a little bit small, but it's neatly and clean; maybe the breakfast is a little bit simple, and some of dishes are out of service soon, I think this should be improved~ generally, I must say, for the low price, they fully meet my expectations, and I recommend this hotel if you need to stay at chengyang district.
January 27, 2014
Rated 5 out of 5 by JWW8888 REcent Stay
I find the location of the hotel very excellent for mine and my staffs visit to the Qingdao area. The service at the hotel is quite exceptional. The room is clean and well laid out for the business traveler. I would heartily recommend the hotel for any travels heading to the Qingdao or eastern Shandong area.
July 6, 2013
Rated 5 out of 5 by NEric Excellent hotel!
This hotel can be my favorite one. It both has nice staff and modern facilities and, maybe very important, best value for money! The breakfast there is very nice, you really get lots of choices! The staff always answers my questions, very friendly and useful!
July 18, 2013
Rated 4 out of 5 by SaintRemi77 Not Bad but...
I stayed in Four Points by Sheraton Qindao, Chengyang for 4 days with my family.
With regard to the room condition, it was good and clean. But I could find several hairs under the sink cap in the bathtub, which was very disgusting. You can easily miss that small part but it can give an indelible bad image to the guest.
As for hotel staffs, I just want to give only one star to them. I could communicate wth them in English but it was quite difficult to make them understand what I wanted to say. When I asked if there is any place to use the internet service over the phone in my room, someone said "Yes" and I should go to the gym on the 2nd floor, but I couldn't find any computer there. When I asked a lady in the front desk if I could exchange Korean won to Chinese Won, she said yes. Then I brought some Korean won to the front desk later, the other lady said "No". When I asked something in English on the phone in my room, the lady who answered the phone spent a lot of time understanding my English and then she connected me with the other lady who can speak in English fluently. What a waste of time!
The worst thing about the hotel was staff's service in the breakfast buffet restaurant. On the very first day, I had to pay for both of my kids' breakfast. The elder one is 6 years old and the younger one is 3 years old. On the second day, the other lady insisted that I should pay only for my kid who is 6 years old. On the third day, I could see both staffs I could encounter for the past two days then they made me pay for only one kid. When I showed the receipt which I got on the first day, they seemed to discuss in Chinese. Then they told me that I should pay for my two kids but it will be a kind of reward or compensation to make me pay for one kid. What a nonsense! Before I showed the receipt of the first day's breakfast, they decided to make me pay for only one kid. Then when I complained about their confusing kid's meal policy, they just told me that giving 3-year-old girl a free meal can be a reward.
When I asked the other lady (who seemedto be a manager) to show me the kid's meal policy, she coudln't find anything to make sure if it was right.
In the enld, they offered free meals for my kids on that day as an excuse for their confusing meal policy, but I felt very bad about it.
It's very true that i should follow the hotel rules while I'm staying. I just wanted to know what's the policy in that restaurant and why the policy fluctuates every day. If they made a mistake, they just could say "Sorry" without saying a nonsense excuse.
January 19, 2012
Rated 3 out of 5 by Katherine1206 Dirty towel
Towel is time to change .
June 28, 2014
Rated 5 out of 5 by Chris1015 My Stay
The service at the Four Point is of the highest standard.The staff are very attentive and helpful nothing is too much trouble .
June 21, 2014
Rated 3 out of 5 by SPG2001 The service can be easily improved
I frequently travel to Qingdao for business, and usually stay at downtown Le Meridian. I noticed this new hotel near airport and decided to give it a try. Based on their website, this hotel offers free shuttle bus from/to airport, and I did reserve the airport pickup. It was an easy 10 minutes ride from airport to hotel, and got a free upgrade to a suite.
Although my overall stay exceed my expectation, given this hotel is only a Cat-2 level hotel, there are several areas can be easily improved:
1) Club Lounge: Unlike other SPG club lounges, this lounge is only open during breakfast and afternoon tea/cocktail. There is no way to get a cold drink for all other time. The selection for breakfast is much better than most club lounges, which offers almost identical dishes when comparing to the main restaurant downstairs. However, the staff would not offer you any coffee or tea unless you asked, and on average three to four dishes share one serving utensil.
2) Airport shuttle service: When reserving the shuttle service back to airport, I was told that they only have limited bus services, and the earliest one is @ 10:00am (and the latest one is @8:00pm). The current webpage is very misleading, especially to travelers like me who used to stay at a typical airport hotel. They did recommend me to use their paid service, which cost from $25 or higher for a private car ride, while a taxi ride costs less than $2. So I asked them to call a Taxi. What a mistake, the taxi cab was very dirty, the cab driver was rude to pedestrian and other drivers, and the cab dangerously cut through some narrow neighborhood roads. Although the hotel has no control over the taxi service, it is very easy for me to link my overall hotel stay with this bad taxi experience. I hope this hotel will improve their shuttle service to encourage the return guests. Per my experience, the ride from airport to downtown is much pleasant since the airport is easy accessible from the freeway.
Other information may be helpful: The hotel is next to a major shopping center with many local restaurants and a Wal-Mart style supermarket, and also next to a large city park. However, the overall environment is very dirty, and seem like it is an active construction site, and it will never end.
June 23, 2014
Rated 1 out of 5 by meanie Worst hotel in my life!!!
When checking-in, SPG member counter is very busy about working for travel agency. So I waited for 10 min! And employee said that she was very busy, you use other counter! check-out is same situation. I think this hotel's SPG member counter is for travel agency, not for SPG member!
And I clearly said "do not use currency conversion function, I'll use RMB pay for my credit card", but they used currency conversion function, so I payed 3-times, spent about 20 minutes.
August 18, 2013