Rated 4 out of 5 by nesnah Good, but can be great
Overall, I enjoy staying at this hotel. Location is excellent, people are great, service great.
Minor issues: 1) Two different rooms both had very weak air conditioning. It took ALL night for my room to cool down. My colleague's room AC worked even worse. 2) Clean out the shower drains! I realize that unless a customer tells you, you have no way of knowing there is a problem with a shower drain. Mine tried to create a small swimming pool in the bathroom. I suggest that you implement a policy of checking/clearing the drains periodically so it is never an issue with a customer. This issue is certainly not unique to this hotel.
Other than that, great as usual. Thanks!
July 24, 2014
Rated 2 out of 5 by SH1981 Good start but unpleasant stay
Was promoted to suite which should be a good start. But probably due to not really many people stays in the room 1305 the water flow for shower room really had big problem, hair from last customer remains on the dressing stool in the bathroom, water heater the flow also cannot be smaller!
July 31, 2014
Rated 4 out of 5 by cs2014 Room met basic needs
The aircon was not cold enough. It was warm even when the thermostat was set to 20 degrees.
There was also some hair from the previous occupants in the shower drainage trap.
July 23, 2014
Rated 5 out of 5 by John20Bain July Trip
As ALWAYS … hotel staff made the entire stay perfect.
July 16, 2014
Rated 3 out of 5 by Merinotek sub par service
called the hotel reception for a good 5-10 minutes but no one answer. .had to hang up and call again half an hour later!
got my hotel bill wrong for laundry expenses!
July 15, 2014
Rated 4 out of 5 by lscx Very welcoming hotel
When I stepped into the room, I was welcomed by a note that the manager placed prior to my arrival. Everything was good, except the bathroom floor being a bit broken, making it not feeling smooth and clean when walking on it barefooted.
July 6, 2014
Rated 5 out of 5 by VaTraveler1 Excellent hotel in Taicang
This is a new hotel 5 star with all the amenities you would expect. Staff are professional, courteous, and charming. The rooms are clean and well equipped. It is not particularly convenient to downtown Taicang, but a short taxi ride away. For me it was walking distance to my place of work. A large new shopping center is next door and a good quiet sports bar with a wide variety of western and Asian food and drink is collocated. All in all nothing bad ro report.
June 15, 2014
Rated 5 out of 5 by JennC10 Great option in Taicang
The best Four Points I've ever stayed at! Very clean rooms, nice bathrooms, friendly staff. The gym was 24 hours which was very nice and the pool was refreshing. I didn't find the Western breakfast options particularly appetizing but that's how it is in Chinese hotels. Nice and helpful concierge.
My only complaint was that the club next door decided to set off fireworks at 3am, which of course work me up and gave me a fright. I called the front desk and they said they would talk to the manager at the club.
Will definitely stay in this property on future visits.
May 21, 2014