Rated 4 out of 5 by Chinchin78 Food for Vegetarian
i would like to suggest the hotel to provide more food for vegetarian. I hard to get the vegetarian food when i had my lunch at the Eatery, 13th floor.
October 23, 2014
Rated 5 out of 5 by Chau123 exceptional reception counter service
the counter staff are helpful and friendly. they even helped me to untangle one of my long time favorite song which I have been looking for the past 15 years but without knowing the title of the song. I heard this song at the reception area during check in time. your staff asked me to try on the YouTube which I duly did it and found the title of this song the same evening.
beside this, there are other good services provided.
October 20, 2014
Rated 3 out of 5 by FaithPeaceLove Disappointing
1. The room toilet facilities were bad - shower was dirty with debris, sink was leaking.
2. There was no announcement on electricity shortage.
3. The breakfast was not up to a 5-star standard.
October 11, 2014
Rated 3 out of 5 by Starship Not Happy
Please refer to our emails we sent your reservations department. See text below. We are still waiting for a reply.
Please see attached our receipt for invoice 241098669
Room #2217 22 Sep - 24 Sep 2014 Robinson/Penniket
Which we paid for RMG1,224.66.
I have also attached our NAB Bank statement showing 3 amounts that Four Points by Sheraton have charged our credit card – there should only be one charge on 24 September when we checked out as above.
22 Sep AUD$311.35
24 Sep AUD$426.56
26 Sep 2014 AUD$427.37
Please send copies of invoices covering these 3 amounts and if the 2 amounts on 22 Sep and 26 Sep have been charged in error please action credits immediately.
Jan Penniket & Peter Robinson
After 2 emails we have not received a reply.
I am ready to start telling my friends on Facebook about this experience.
Jan Penniket and Peter Robinson
October 6, 2014
Rated 5 out of 5 by Jericho Luxurious and spacious
The room and hotel settings as a whole is very contemporary. Very clean, friendly and helpful staff.
October 7, 2014
Rated 4 out of 5 by denturn Could Be Perfect
This is a very nice hotel and had all the facilities we required. It was great to return here after a day of sightseeing.
I do, however, have a few minor points that I believe the hotel could fix very easily with a little more staff training. The following are examples: the first night we ate at the Eatery and were served burnt pizza and garlic bread. We didn't comment, but it should really not have left the kitchen. The pool area is beautiful and I believe the hotel is missing a great opportunity here by not having someone asking guests if they would like a drink or something to eat. I visited the pool on at least 4 occasions and on the last day, I sought out a staff member who did bring me a menu and organised food and drink. I was never actually approached to see if I would like to order something. The problem when I did order a baguette was that the bread tasted like it was at least a week old. We also ran out of toilet paper and tissues in our room. The last point I would like to make is our credit card deposit didn't go through from check-in to the restaurants and on two occasions, it had to be sorted before we could sign. While this list seems extensive, they are all small things that could be fixed very easily. The staff were all very helpful and friendly, so is not a reflection on their service at all. We found the concierge very helpful and the taxi service was fantastic. We also had some delicious smoothies from Wrapped and enjoyable drinks in the Bar. I hope this review is helpful and taken in a positive way.
October 1, 2014
Rated 5 out of 5 by Pelaut54 Accessibility
I arrived in the evening and found the road leading to entrance of the hotel hidden/cluttered with hawkers and other road side stalls selling all sorts of stuff. We had to weave our way through at very slow speed to get to the hotel. This was the only setback.
If another route to the hotel entrance can be "constructed/found" - it would make the hotel accessible easily.
August 24, 2014
Rated 5 out of 5 by MarcusUK A superb new hotel
Stayed 3 nights, the hotel open for about 4 months. The thought in the design shows in the retro feel and colour schemes, and space around the whole hotel. The retaining of it's locality is shown on all floors, with photographs or Bornean people over 150 years. The Eating place restaurant has superb food, meticulously presented, fresh and colourful foods, with local and international choices. Breakfast is healthy with many cooked as well as a full range of continental items. The evening international buffet offers one of the most considerable choices I have seen at a hotel, and is again meticulously presented, the best ingredients used, and fine flavours. Great value. Chefs maintain a vigilance in making sure the food is always at it's best, and show and introduce you the food.
Lots of locals employed with this new staff team, and whilst it is new for all, their enthusiasm and pride in their work is clear. They make the atmosphere friendly, warm, and welcoming, the difference that compliments a new hotel, making it work well.
The stay has been truly excellent, and in my view currently exceeds that of the groups Westin Hotels.
The whole team has already created a wonderful hotel to stay in, and enjoy the local surroundings around Sandakan.
Highly recommend it.
October 3, 2012