Rated 2 out of 5 by GaFamily Disappointing Wedding Day
The deck wasn't used, but we were charged $150 for it. The chairs we rented were wet, and dripped water for hours and wet our tuxes and dresses. No ice cream was served with the cheese cake, although it was on our emailed menu and was paid for. The prime rib arrived bloody and dripping, and we had to make them return it to be cooked. It was returned sliced from the kitchen. So, we paid $75 for a carver who didn't serve to carve our turkey and prime rib. We left our complaints with Carrie and we called the GM, Kenny Glavan. about an adjustment; and now we wait.
December 23, 2013
Rated 2 out of 5 by Tedly Bait and switch
we reserved this hotel for 164.50 a night, however when we went to check out the room was 195.00. when my wife questioned this all she was told was that was the rate, also we were planning on using the shuttle to visit the casino but was told it was waiting on the CEO and we would have to wait until she got back from running him/her somewhere but no idea on how long we would have to wait. I would assume the shuttle was for guest since you use it as a selling point on your website but then again you also used a quote and chose not to honor it either so no I will not recommend this hotel to anyone
March 3, 2014
Rated 4 out of 5 by Joey58 The pool was in poor condition
The hotel itself was great and the staff was great but the grounds outside and the pool were unsatisfactory. The landscape had allot of weeds and was very unkept . The pool was dirty and I was there for a week and never saw anyone clean it. The chemicals were so out of balanced it ruined 3 of my granddaughters bathing suits. We were told by people at the pool that it was used as a community pool and anyone in the area could use it without being a guest of the hotel. With this much use the pool needs allot of maintenance to insure it is in good shape for paying guest.
July 22, 2013
Rated 1 out of 5 by hvm22 Warning about this Hotel
This Hotel is near a Military Base and the Young Service Men use this Hotel to Socialize and Act Wild. They drink heavy and bother the guest. Just Rude and the Management is bias to them because they are Regular Guest. Not a good Hotel to visit for the SPG member.
December 17, 2013
Rated 3 out of 5 by TAMM58 What a mess!
I used an SPG specialist to book my room for my stay and they totally messed up the room and the promotion that I was trying to use. When we arrived we were told that we were going to pay more for our room. This is not what was agreed upon with the specialist. When I spoke with the clerk at the counter she immediately had the manager come up to help. The manager appeared to be distracted and seemed to not want to assist at the time. We finally decided to go with the traditional king at a lesser price and no breakfast added. It seems that to make any changes, you can't do it at the desk nor can you utilize any of the 'offers'. Now that we have our room we go to the 3rd floor. We have been SPG members for 6 years..we were not put on an SPG floor for our stay. The room was very nice and the bed very comfortable with ironing board, iron, microwave, refrigerator of which we utilized all. We hung the sign for green during our stay but unfortunately when we did want clean towels and cleans sheets and our garbage emptied, it took 3 days to get this accomplished. We are not messy people but after 3 days it gets a little much. We did not find out till our last day that all we were supposed to do was inform the front desk. We DID inform the front desk for 3 days in a row until I got angry and spoke with the night people at the front desk. They immediately sent housekeeping up to take care of it. We did not participate in green any further. We were given a free breakfast for our trouble and had it the next morning. The breakfast was very good, the service was fine. The next day however, we tried to have breakfast again. We waited at the podium about 4 minutes before we were noticed. There was only one occupied table at that time. The waitress had to ask 3 times what we ordered. It took about 15 minutes to get our coffee and juice. It seems there was someone more important dining that morning that needed additional attention. It then took about 45 minutes before our breakfast arrived. There was only one waitress and the manager did not help out until we were ready to go. There were 3 other tables that we could tell were having difficulty like ours. We avoided breakfast there after this. At checkout, when I received the bill, it was totally wrong. I was still being charged the higher amount per night! We had agreed upon the lesser amount per night the day we checked in.
As a positive note on our stay, we truly enjoyed one young lady who worked the night shift. She was extremely helpful and was the one who got our room finally cleaned for us. The gentlemen who work at night were also very helpful.
I could not get any assistance from the day people. They would smile, be friendly, say ok and then nothing would happen.
I greatly enjoy the spg hotels and have stayed in many of them. This is the first time that I have had such a disastrous experience with any SPG hotel. I will continue to use SPG and just hope that in the future this does not happen again.
February 19, 2014
Rated 3 out of 5 by FitnessWatch Lost Watch In Room
I accidentally left my Polar Fitness watch in the hotel room. I acknowledge that it was my responsibility to keep track of my things, but the staff did not seem concerned with helping me out with this at all. In fact, I did not receive a call back when I left a message with housekeeping. I was directed to call housekeeping when I called the main number. the person who answered just shifted the call to another department and I got an answering machine. The 800 number listed offered to send an email.. I was disapointed...
September 23, 2013
Rated 1 out of 5 by hvm22 Pool Area not Managed
This once was a good hotel to visit and enjoy the Pool. My last visit's have not been good. The pool water is not clean and has a odor. No clean up, dirty plates of food left on tables and wet towels left all about. It shows that it lacks proper Management. Front Desk Employees not very friendly like you would expect from a Starwood Hotel. I do not recommend this Hotel. Message needs to be said to the Management to make the Pool a Priority.
October 4, 2013
Rated 3 out of 5 by Biloxi Other better hotels in the area
The price is reasonable, and it's in a convenient location.
HOWEVER- The room (gulf side) was very loud from highway and pool noise. The walls are thin and I could hear a baby cry all night.
Room service was horrible. I ordered toast and orange juice one morning only to have it take 30 mins. The next night I filled out the breakfast card and placed it on my door. The food never came, and I was told to come down and pick up my order. I had ordered cereal, which the lady said was locked up and she didn't have a key. Therefore, I waited an hour for toast and orange juice again.
March 11, 2013