Rated 5 out of 5 by SK1234 Clean and a great location for the casinos
Clean, comfortable and a great location for the casinos. Can walk to Beau Rivage and Hard Rock.
March 3, 2013
Rated 5 out of 5 by bushy24 comfortable room.
great bed. Linens clean with a great smell.and softness.
April 8, 2013
Rated 4 out of 5 by PREPPERS This hotel was average
This was our fourth stay at this hotel room ok
April 8, 2013
Rated 5 out of 5 by Christoph Excellent budget choice at Biloxi Beach
Nice rooms, updated interior, southern hospitality and cooking with an affordable price tag. Near beach, I10, iconic restaurants and Casino hotels.
February 4, 2014
Rated 5 out of 5 by Christoph Very helpful staff...
Fog and flight cancellation put us in a difficult position. Staff was very helpful and made it easy for us to make good choices.
February 4, 2014
Rated 5 out of 5 by pagie415 FOUR POINTS
THE COMFORTABLE AND RELAXING ATMOSPHERE OF YOUR FACILITY PLUS THE WARM AND FRIENDLY ATTITUDE OF YOUR STAFF HAS MADE OUR STAY HERE A MEMORABLE ON. WE WILL CERTAINLY EXPRESS OUR OPIONS TO A YONE WHO WILL BE TRAVELING IN THIS AREA.
November 3, 2013
Rated 5 out of 5 by fonda8 Wonderful Staff
A friendly staff is what makes a great hotel. From the check in (with Christina) to our check out, everyone was as accommodating as possible. My request for a extra pillow was filled. (although I didn't need one - mounds of comfortable pillows awaited us) My husband and I both work in a hotel so we know what to spot as far as complaint areas. We were disappointed - we were NOT able to find any!!! Comfortable beds, quiet rooms and great people.
November 28, 2012
Rated 5 out of 5 by Karen1012 Excellent Service!
Everything was excellent during my husband and I's recent stay. The service from the staff was incredibly friendly and helpful. The hotel was clean, including the elevators, restroom and pool areas. Food was delicious and served very quickly. The staff, especially Tamara, Jeana and Zula, served us with courteous professionalism throughout our 2-day stay. I highly recommend this hotel.
August 2, 2013
Rated 5 out of 5 by Itsmeagain My Favorite Hotel In Biloxi
My group comes to Biloxi several times per year for business. I try and stay at the Four Points every time. The accommodations are excellent, and more importantly, so is the staff. Shanna at the front desk went out of her way to ensure a pleasurable experience. And when it was time to relax, Regina and Maddy made sure to take care of us. Stay at the Four Points, you won't regret it!
July 22, 2013
Rated 5 out of 5 by Dignkim Awesome Facility!!
Our hats are off to this hotel! Kim at the front desk was more than accommodating to help us check in a day early. And our waitress Rita in the restaurant was very friendly and helpful. Our room was exceptionally clean and the bed was so comfortable! This was one of the best hotels we have ever been too! The perfect place to spend our last few days together before my husband deploys!
May 28, 2012
Rated 5 out of 5 by Biloxi0512 Lovely Hotel
Staff was friendly and professional.The room was clean and roomy. Great view of the Gulf. The pool was fantastic. Dinner was excellent. Special on Crawfish and Beer made my hubby very happy. I would have liked a small refrigerator in the room, but that was the ONLY thing I missed. The dining prices were reasonable for a large hotel. I did not think overpriced as some hotels can be.
June 1, 2012
Rated 5 out of 5 by R2C2 Excellent Stay
Great room, service and location. Easy check-in and direct billed to my employer with no problems. The outdoor pool and fitness center exceed many local hotels.
Only negative: Rooms do not include a refrigerator. They are available upon request, but were all out during the time of my visit (early May). This would be very inconvenient were I travelling with my family.
May 16, 2012
Rated 5 out of 5 by Tricia126 GREAT location
Didn't know what to expect since I hadn't been to area in 20 years. Expectations exceeded- great location across from Beau Rivage and beach. Wonderful staff. Excellent room overlooking pool and beach.
Restaurant service slow for both breakfast and dinner - was told that same kitchen also provide room service - but food was worth waiting for.
March 15, 2013
Rated 5 out of 5 by Larry44 Excellent management and entire staff
The front desk clerks, waitresses, housekeeping and everyone else on the staff were very helpful and friendly.
This is obviously a well managed hotel, and many other Starwood properties could learn a lot from these folks. We've paid a lot more for hotel visits and gotten much less.
March 29, 2012
Rated 5 out of 5 by FrenchQuarter Four Points in Biloxi
Responsive staff that are customer oriented.
Some of the nicest and most hardworking housekeepers I have ever met.
Rooms are new and clean every time I stay.
The restaurants prices are reasonable (equivalent of $$ in yelp)
Shuttle service within the immediate area is a plus
October 26, 2011
Rated 5 out of 5 by Bganson Loved the location
Really liked how night audit mopped the lobby floors it really shows that everyone in the hotel cares about how clean it is
September 3, 2013
Rated 5 out of 5 by Mags1 My Stay
Great hotel experience. The beds were very comfortable. Lots of fluffy towels were given. Excellent restaurant. The staff was very courteous and helpful.
July 18, 2013
Rated 5 out of 5 by Tswhite1908 Excellent
Great staff and the rooms were immaculate. Would recommend this hotel to anyone looking for 5 star accommodations at an affordable rate.
July 22, 2013
Rated 5 out of 5 by GAPeach41 Looking forward to the next time
Spacious rooms, friendly helpful staff, great view of the Gulf, close proximity to casinos, restuarants, and shopping. There was a fre at a house right behind the hotel and the young lady working the front desk was so concerned about the man that lived in the house. She called the fire department and made sure that he was out of the house safely (kudos to the guest that assisted him). When I spoke with her she informed us that she called the fire department out several times because the fire would start back up.
January 17, 2014
Rated 5 out of 5 by BWKGATraveler By Far the Best
This hotel is excellent. Rooms were clean and comfortable. Staff was professional and courteous. Made my vacation feel like I was at home.
July 17, 2013
Rated 5 out of 5 by Destin71713 Nice, quiet, quiet and comfortable
Great Hotel, all areas..........................................................................No Bad issues.
July 19, 2013
Rated 4 out of 5 by Ladybugallie Local Creatures in the room
Had a lovely stay at your beautiful hotel until the roach crawled out of the bathroom; smooshed him and when we came in early that morning we learned he'd brought friends.
July 3, 2012
Rated 5 out of 5 by Greyhound22 Staff was wonderful
Great hotel for the money or points. Close to the beach and staff was tremendous!
April 2, 2013
Rated 4 out of 5 by J4x4 Great location
Takes to long for the hot water to arrive in the rooms.
May 28, 2013
Rated 3 out of 5 by Lesliekristen802 "Room Service" is in need of some service
During my stay there with my boyfriend, everything was awesome until we decided to order Room Service for dinner. It took over an hour to make it up to our room, and by then it was slightly cold. The next morning, we attempted to have room service being breakfast up. We called 3 times and no one answered in the restaurant, so we called to the from desk asking to be redirected, which we were told that they would call us to get our order...we never received a call. We went down for breakfast, which was alright. The server was very nice, but the time between finishing the meal and getting the check took much longer than it should.
That night we attempted room service again. Our food came up in about 30 minutes, which wasn't too bad. We have the lady who brought up the food a credit card to pay with, instead of it going on the room tab. She then looked at us and started complaining about having to make another trip to bring back the credit card, even though its part of her job. The food was once again cold.
The next morning we got room service breakfast (we really should've learned by now), and they didn't answer the first time. We called again and they did. The food got there within 15 minutes, and when we presented her with the card again, she complained more about having to go and run the card and bring it back up. She took the card, but never came back. I went down to get it and she wasn't doing anything. She saw me and claimed she was about to bring it up.
Over all, the stay was good though! The housekeeping staff was extremely friendly and so were the front receptionists. However, I would not recommend going to the hotel restaurant or ordering room service.
February 18, 2013
Rated 3 out of 5 by Nick8600 Room Not Up to Shearton Standards
While the entire hotel has some nice features. The room was well below my experience with the Shearton brand.
The heating unit was very noisy and each time it came on or went off it made so much noise that it woke me up. I had 2 nights of very little sleep.
March 29, 2013
Rated 4 out of 5 by KL100 Overall great stay
The staff was friendly and most of them knowledgeable when it came to billing for the room or changing a reservation. The restaurant was below par when it came to service and the food was ok, when I did eat there. I ate at local places instead. No microwave or refrigerator in the room I was in so extended stay was not possible for me. I got an ocean view and it was a fantastic view, highly recommended.
November 12, 2013
Rated 5 out of 5 by Steiner419 Incredible
This hotel offered everything we could hope for. Rooms were beautiful and exceptionally clean. I have never been treated better. Close to all the casinos (by car), Price was reasonable for such an outstanding hotel. We will be staying here in the future.
November 24, 2013
Rated 5 out of 5 by LALC Great location, amazing rooms!
I picked this hotel due to its location, on the beach and near the Biloxi casinos. The room was amazing, the gym had great equipment, the staff was attentive, free parking is perfect with shuttle service to the casinos a huge plus, the one thing that was odd to me was they had coffee available for guests in the lobby in the afternoon/evening hours but not in the morning though I was told I could purchase coffee in the restaurant. Great place to stay and would recommend it to others traveling through the area.
January 5, 2013
Rated 3 out of 5 by RTKY Not too bad
While I did get recognized as a Gold member of SPG, it wasn't good enough to get me a room on the SPG floor facing the ocean, but I got a beautiful view of the parking lot. The room was nice with those great beds but there was no closet and a Akea like unit that held the TV/workdesk/roomsafe/etc. and had a small compartment for clothes. It might have been OK for an overnight trip but not for our 4 day stay. The restarant was excellent. The didn't have a plethora of selections, but what they did, they did very well. It was one of the best places we ate in that area and reasonably priced. Access into and out of the hotel is challenging and could be dangerous from a traffic standpoint. The pool area is nice but very noisy. They squeezed it between the main thoroughfare for the gulf coast and the hotel building itself. It is a the west end of the casino area so traffic is always busy and brings the noise. At least if you look over the privacy fence you can see the gulf in its beauty. The staff was very nice; the old south at its best.
November 7, 2013