Rated 3 out of 5 by FloridaBob Needs work
After waiting 20 minutes on line at 3:30pm, we were told the rooms were not ready and that we would have to wait online again in about an hour to get our room keys, yet the customer next to me was given an upgraded room, immediately, when he said he would join SPG. Later, we discovered there were no bath towels in our room. We called the desk and the phone rang for 5 minutes with no answer. We went to the desk and no customers were there and the representative was there, but did not apologize for the phone being left to ring. The A/C makes a lot of noise, but does very little to cool the room. The barn door style bathroom door has a 1/2 inch gap around it offering little privacy.
July 7, 2014
Rated 1 out of 5 by hvm22 NOT FOR THE SPG MEMBER
If you are a Loyal Gold or Platinum SPG member you will not like the Service of this Hotel. I checked in for a 2 day stay. My 8th or 9th visit here since it first opened. This was my observation. Only One Service Agent at front desk at ALL times, making for a long check in and check out. Not just a regular few min wait we talking 15min or more.This was for our check in and check out and everytime we walked by during these 2 days. Seen much Frustration on Waiting Guest. No coffee or Sugar. No shampoo or Soap in Shower dispensers. Called front desk few times. No answer at all anytime I would call in these 2 days. Yeah no real big deal, but really ,you just want to have a cup of coffee to wake up to and shampoo to wash your hair. Every guest should expect this. Hallways have no Air Ventilation makes for a Muggy Cave Feel. Lot of Children running and playing in halls making for Loud times. I came here when this 4Points first opened. Back then it was Good. Now you see the wear and tear on Furniture and Pool Area. Went out to the Pool and it was just Gross. No Towels, Sticky chairs and saw Throw Up in the pool water. Got outta there fast. Once you had Service Poolside and got a nice lunch. No More. I guess I got lucky my first 3 visits here years ago. At it's best it's a good Motel by the Highway For Families with Small Children to enjoy. A well Traveled SPG Member will not get much Recognition here. Look forward to SPG building a Good Brand Hotel in this Area because This is NOT IT.
July 28, 2014
Rated 3 out of 5 by travelmom48 Disappointed and concerned
This hotel is well appointed and is likely fine for the person who knows the area well. However, as a first time visit to Biloxi I had to learn of things to do, etc from other guests. The nearby Visitor's bureau has tear off maps of the area that other; why not this one? Also, rules are not enforced. Although it clearly states no outside food in the deck and poor area this was violated many times by guests. On the first day I witnessed the near drowning of a young child. He and several other children were in the pool without an adult nearby and none were swimmers -- all were hugging the sides of the pool. The mothers sat in the end of the area and on the balcony with snacks. Rules are posted but are not enforced; this is an insult to cooperative guests and a danger to some.
July 16, 2014
Rated 3 out of 5 by Madmax77 Going down
Strange weekend here. Have stayed here several times over the past few years. Most recent stay showed the property as going down. Lack of daily maintenance really shows. Time to look for something else in the area when not staying at casinos.
July 16, 2014
Rated 2 out of 5 by AlyJ Great Location, but hotel needs improvement
We stayed for 3 nights over the 4th of July holiday. The location is wonderful; central to all casinos and directly across the street from the beach. We were disappointed, however, with the service and conditions of the hotel. Housekeeping is horrible. There were soiled towels that were stacked in the hotel hall for days. When servicing our room, they only made the bed. They did not replenish the coffee nor did they remove any used glasses or trash of any kind. The worst part was the air conditioning in the hotel. There is no a/c in the halls or elevator area. The elevators are very slow, so you wait 5 minutes in extreme heat. Terrible. This hotel is in need of repair and some in- service training on the housekeeping staff.
July 10, 2014
Rated 3 out of 5 by cloudgeek Disappointed
At check-in, service was great, very friendly. The room was ok, seemed a bit dusty around the tv. Our TV remote did not work when we arrived, but after a call to front desk, maintenance arrived promptly and corrected the problem. The biggest complaint was that evening we wanted to swim in the pool. The pool was crowded and loud but we were ok with that, we would just get in at the deep where there wasn't anyone swimming. We quickly saw why - there was a disgusting sanitary napkin floating in the center of the pool. We immediately went back to our room.
July 14, 2014
Rated 1 out of 5 by Jeff05 Too many issues
Cable wasn't working properly, shower didn't get hot and water was all over the bathroom floor. Maintenance man did come up to dry the floor with our towels but never arranged for replacements. When we asked about another room, we were informed hotel was full. Front desk gave a 50% discount the next day but it should have been 100%!. Will not stay here again.
July 17, 2014
Rated 1 out of 5 by Biloxi627 A great disappointment
Our reservation was not honored although I had booked months in advance, had called to reconfirm the day before, had my confirmation email, and had guaranteed with a credit card. The general manager did not show his face at the desk nor were any solutions offered by the staff. This was experienced by others, as the hotel overbooked by 30 rooms. I would not stay in a Sheraton again anywhere.
July 1, 2014