Rated 3 out of 5 by FloridaBob Needs work
After waiting 20 minutes on line at 3:30pm, we were told the rooms were not ready and that we would have to wait online again in about an hour to get our room keys, yet the customer next to me was given an upgraded room, immediately, when he said he would join SPG. Later, we discovered there were no bath towels in our room. We called the desk and the phone rang for 5 minutes with no answer. We went to the desk and no customers were there and the representative was there, but did not apologize for the phone being left to ring. The A/C makes a lot of noise, but does very little to cool the room. The barn door style bathroom door has a 1/2 inch gap around it offering little privacy.
July 7, 2014
Rated 4 out of 5 by Joey58 The pool was in poor condition
The hotel itself was great and the staff was great but the grounds outside and the pool were unsatisfactory. The landscape had allot of weeds and was very unkept . The pool was dirty and I was there for a week and never saw anyone clean it. The chemicals were so out of balanced it ruined 3 of my granddaughters bathing suits. We were told by people at the pool that it was used as a community pool and anyone in the area could use it without being a guest of the hotel. With this much use the pool needs allot of maintenance to insure it is in good shape for paying guest.
July 22, 2013
Rated 3 out of 5 by Biloxi Other better hotels in the area
The price is reasonable, and it's in a convenient location.
HOWEVER- The room (gulf side) was very loud from highway and pool noise. The walls are thin and I could hear a baby cry all night.
Room service was horrible. I ordered toast and orange juice one morning only to have it take 30 mins. The next night I filled out the breakfast card and placed it on my door. The food never came, and I was told to come down and pick up my order. I had ordered cereal, which the lady said was locked up and she didn't have a key. Therefore, I waited an hour for toast and orange juice again.
March 11, 2013
Rated 2 out of 5 by GaFamily Disappointing Wedding Day
The deck wasn't used, but we were charged $150 for it. The chairs we rented were wet, and dripped water for hours and wet our tuxes and dresses. No ice cream was served with the cheese cake, although it was on our emailed menu and was paid for. The prime rib arrived bloody and dripping, and we had to make them return it to be cooked. It was returned sliced from the kitchen. So, we paid $75 for a carver who didn't serve to carve our turkey and prime rib. We left our complaints with Carrie and we called the GM, Kenny Glavan. about an adjustment; and now we wait.
December 23, 2013
Rated 1 out of 5 by Ishmael very dirty overgrown with weeds
Same trash was around the pool area on Sundaywhen we checked out that was there on Friday evening when we checked in. The first room we were given stunk like smoke and it took us over an hour and enduring having the room filled with unbearable chemicals to get them to give us another room and it had no bathroom door. This was the only other option as the hotel was overbooked by 4 rooms. Pool pump and filter was broken but the left it open and filthy for the guest to use anyway and just pretended that it was just now broken and just reported to them.
August 9, 2012
Rated 2 out of 5 by NOLA123354 No PBX operator?!
There was no information about internet access when I checked in. On the directory it said to call down for the instructions. However, when I tried to call no one answered the phone. I literally called 10 times and each time no one answered and the line ended up going blank. Working at a hotel, I understand that there are busy times but I found out that there is no PBX area in this hotel. It's unfair to your guests and employees to not have someone who soley answers phone calls. I was extremely frustrated that I could not get a hold of anyone and I could tell that the front desk agent having a hard time keeping up with the the demand. I will say that you have an excellent bar staff! They were very helpful
July 26, 2013
Rated 1 out of 5 by hvm22 Pool Area not Managed
This once was a good hotel to visit and enjoy the Pool. My last visit's have not been good. The pool water is not clean and has a odor. No clean up, dirty plates of food left on tables and wet towels left all about. It shows that it lacks proper Management. Front Desk Employees not very friendly like you would expect from a Starwood Hotel. I do not recommend this Hotel. Message needs to be said to the Management to make the Pool a Priority.
October 4, 2013
Rated 2 out of 5 by Tedly Bait and switch
we reserved this hotel for 164.50 a night, however when we went to check out the room was 195.00. when my wife questioned this all she was told was that was the rate, also we were planning on using the shuttle to visit the casino but was told it was waiting on the CEO and we would have to wait until she got back from running him/her somewhere but no idea on how long we would have to wait. I would assume the shuttle was for guest since you use it as a selling point on your website but then again you also used a quote and chose not to honor it either so no I will not recommend this hotel to anyone
March 3, 2014