Rated 4 out of 5 by DJacobs Decent Hotel ! Perfect Location!
We stayed in Four Point by Sheraton Hotel for a few time. The rooms are good, the first time we stayed we got really small room but the second time we got really big room so we felt so much better more space more relax. We love the bed and the bed sheet so much, it is so comfortable and smooth. We love dark curtain in the room so no sunlight in the morning and we could oversleep a little bit more. Staff are really helpful and friendly, they recognized us when we come back even our last stay was 3 months ago. They also have the back entrance, it was quite good for walk, we can get to the terminal 21 or the BTS station just a few minutes. They have the Tuk Tuk service, we could ask them to take us anywhere nearby, we used this service sometimes which was great. We would say Four Point by Sheraton is in good location. It is not so busy in the area but when you walked out a little bit you can find some bars, restaurants and also shopping malls, you can also get to the town easily with sky train or subway. It is really perfect area for who do not like the crowed but prefer convenient.
February 19, 2015
Rated 5 out of 5 by EEVVAN Great Choice
It was our anniversary trip and also the first time to visit BKK for my partner.
The hotel reception & concierge staffs were very friendly and helpful. When I checked in, the reception staff Bank provided us the late check out after I mentioning my flight time at tomorrow night, even without requesting. The concierge staff was also very helpful. He (I'm sorry I forget his name...) helped us to book massage and also provided us Tutu service to the massage store. We really appreciate the nice room amenities and welcome letter for our anniversary trip.
Only one point but not negative, may consider to extend the operation hour of swimming pool, to 21:00 or 20:00. It may be better for late check in guest to relax.
However, I have to say, we were very glad to choose 4 points BKK as our first stop in Thai and it really made a nice experience to us. Thank you~
December 31, 2014
Rated 4 out of 5 by Apecalvin Note: Pared Down Platinum Benefits
Four Points Sheraton Bangkok is trendy and youthful, and conveniently situated. I haven't stayed here in a few years, and little has changed, despite a change in management. This property was not generous with suite upgrades, and they still aren't. That said, my room was clean and well-maintained. Shortly after check-in, a welcome card (from the Director of Rooms, I think) and a small sweet amenity was delivered to the room. Breakfast was excellent, and still my favourite breakfast in Bangkok. However, Platinum Guests now have to forgo their welcome points to enjoy this.
In fact, the biggest changes here affect Platinum Guests, as complimentary evening drinks are also a thing of the past. I doubt if these benefits will be reinstated any time soon. I suppose the new management has noted the consistently healthy occupancy rate and realized that platinum benefits are thinning their revenue rather contributing to it. It's their way of telling platinum members that the hotel is not dependent on their loyalty. It's high handed, but it's a business. Still, the hotel has a lot going for it, and if you can live with the pared down benefits, you will still enjoy your stay here.
Lastly, please note that food prices here are comparable to those in the luxury establishment across the road, strange since the Four Points is self-labelled as a no-frills hotel. Food quality is acceptable, but nothing to write home about.
December 26, 2014
Rated 4 out of 5 by Daphne2014 This is a very business style hotel
Hotel's wi-fi and internet are with good quality such reasonable bandwidth and stable connection -- these are key elements to make business trip more effective.
December 21, 2014
Rated 5 out of 5 by Rich68 Great Hotel
Very comfortable hotel, excellent service, food selection at breakfast, friendly staff. My new favourite hotel in Bangkok. Wish I started staying here several years back as very regular traveller to BKK for work.
December 6, 2014
Rated 2 out of 5 by Patong Double charged me for one night
Poor internet booking system resulted in a double charge for one night. Hotel will not refund. Very unapologetic staff.
December 4, 2014
Rated 4 out of 5 by Jarel23 Good Hotel
Good Service, rooms are clean & comfortable, easy location
November 29, 2014
Rated 4 out of 5 by JanTan Great service staff, nice room, well located
Best hotel experience I have in Bangkok, the staff was friendly and helpful. Room was nice and clean. The hotel location is near to BTS and MRT station and is walking distance to the shopping malls.
November 29, 2014
Rated 4 out of 5 by Aston007 Price quality the best!
After 4 years visiting very often this hotel it always surprises me with the great services I receive for my money!
November 24, 2014
Rated 4 out of 5 by KennyM Hotel in great location
This hotel is located close to BTS and MRT station and is walking distance to Terminal21 shopping centre.
November 23, 2014
Rated 3 out of 5 by KhunAng Service Differentiator
Was not able to obtain a room upgrade upon check-in despite platinum status. Received a note in room on last night of stay that an upgrade was available. Asked why no one called me to inform me earlier and was told they called the room but I was away. In this age of technology, I am surprised that I was not contacted via mobile. Also, the power supply in the room was also cut off in the next morning for a long period. Checked out immediately.
November 19, 2014
Rated 4 out of 5 by DavidL77 Great service staff, nice room, well located
Best hotel experience I have in Bangkok, the staff was very friendly and helpful in all aspects. Rooms were nice and clean and location was very good considering the value.
November 19, 2014
Rated 4 out of 5 by Win1227 Ver comfortable, great staff
Front staff desk was very attentive to detail. Rooms are nice and food was good. Conveniently located off Sukhumvit.
November 17, 2014
Rated 4 out of 5 by XXXL xxxxxxxxxxxx
I found some hair on the bed and also many dust was in the room. The menu for the breakfast was very little.
November 16, 2014
Rated 5 out of 5 by Bill2500 Great Hotel
A few years ago this hotel changed its platinum upgrade policy to align with 4 Points policy. It used to be that one could book the cheapest room and still get a several level upgrade to an executive suite. However, I still am able to get upgraded most often to the next room category- if available. Yet, the hotel is popular so upgrades are not always available. I always choose the free breakfast over the 250 points because they offer a great breakfast.
The staff here is fantastic. I have stayed here more than 20 times but I am still impressed when front desk staff and the restaurant staff recognize me by name- that means a lot. On my last stay I was upgrade to the Presidential suite in recognition of my many stays there. It is not a Westin style presidential suite but it was an unexpected and much appreciated benefit to be sure. If you are looking for a fairly priced hotel with a really friendly staff and a great location this is a good hotel choice.
November 10, 2014
Rated 3 out of 5 by OT17 Overprice
The charging in usage of some basic toiletries bemuse me.
November 7, 2014
Rated 4 out of 5 by Siki0129 Good Hotel.
We arrived late at night.
Right of the desk staff gave me a comfortable smile,
The strategy is to pre-assigned by setting the time did not take long for a better place.
Measures had chocolate for me weary with long flight.
Small gift but it feels good.
Staff are friendly, lively kicked.
November 4, 2014
Rated 4 out of 5 by PYTP Great Staff Responsiveness
The rooms are very nicely decorated and well cleaned. I like a firm bed and it was very comfortable.
October 28, 2014
Rated 5 out of 5 by EddieGoesOsaka555 Great Location near Asoke, center of Sukhumvit
Great hotel to stay if your staying alone and for business/entertainment purpose. Although SPG benefit has been degrated in recent year (no more happy hours nor welcome drinks are served), but hotel staff's frendly and yet professional services and hospitality are more than enough to cover the devalued SPG amenity/benefits. Highly recommended.
October 27, 2014
Rated 5 out of 5 by Hakim The Best Hotel in Bangkok
From: AbdulHakim Al Raisi
To: The Four Points by Sheraton Bangkok
I would like to comment how pleased I was with the service provided to me by entire hotel staff. During my recent trip I was fortunate enough to stay at your hotel. I have stayed at many hotels across in Thailand and have found this hotel is the best and the staff generally friendly.
I wanted to express my appreciation for the superior service I received during my stay at the Four Points by Sheraton Bangkok. In particular, "Ms.Mari", "Ms.Meaw" , “Ms.Sue” and "Mr.M" were very helpful and deserve a great deal of praise for their excellent customer service.
The staff maintained a positive attitude and ensured I felt welcome during my stay. Everyone treated me with dignity and respect. I was amazed at the consistency in their performance and willingness to go the extra mile. The staff was well groomed and took pride as representatives of the Haven, I didn't manage to get any individual names of those who treated me, but I would just like to thank all those involved.
My whole experience at The Four Points by Sheraton Bangkok was really out of this world, Can’t speak highly enough, The rooms was incredibly luxurious, the breakfast scrumptious and all the staff helpful and extremely pleasant , Your hotel should be given 5-Stars, I certainly had 5-Stars treatment.
Thank you very much to you and your staff for making my stay a great one - I will definitely be staying with The Four Points by Sheraton Bangkok again
Thank you and God bless you All.
October 25, 2014
Rated 4 out of 5 by Dazey117 home away from home
Good service makes a world of difference! Service at this hotel is beyond the call of duty. From the GM down, the warmth penetrates and makes the Four Points more a home than a hotel. Bangkok has many hotels to choose from. This will do it for me. Thanks to you all!
October 22, 2014
Rated 4 out of 5 by Stanleyang Great location. The service could be better for SPG member
The location is great and easy access to BTS. Many resturants within walking distance. The room is clean with a good size. The house keeping staff delivered the item that I requested quite prompty. Only one improvement is that the reception staff should approach me when the room key was ready upon check in instead of me asking for the key and found that the key was ready.
October 19, 2014
Rated 4 out of 5 by sukhumvit Friendly, accessible, comfortable
Decent rooms, nice pool, comfortable, easy location
October 19, 2014
Rated 5 out of 5 by vernons1 FELLS LIKE HOME AND MORE
I always enjoy my stay at the 4 Points Bangkok,The staff are so very wonderful i was feeling unwell when i checked -inThe staff at the reception was so concerned that they offered a doctor service.Which i didn't require which was good. But throughout my stay they were very concerned about me. I like to thank the staff at reception and Aim at the restaurant who made my dinner experance on 2 nights such a delight and also Ae at Ambar who is so very beautiful.
Thankyou for a great stay at 4Points Bangkok.
October 17, 2014
Rated 5 out of 5 by shoelessjoe1963 Full Service... plus!
We've stayed at 4 Points a few times but through circumstances never when an SPG Platinum. Finally managed to get my act together - or not, read below! - and checked in at short notice this weekend. K' Fon on the Front Desk #Manager?# was helpfulness personified when it proved awkward initially to book the room with points and all well with the stay... they have even managed to locate the book I treasured but left behind when checking out in a hurry this afternoon.
Best bit though... my pet hate in this city is the issues with metered taxis. Asked for a taxi on to our next destination and hey presto, they managed to get one out from the car park #I think!?!# immediately and a metered and prompt arrival at the next stop. If you know Bangkok, you will know how hard that is... well done team!
PS Also managed to finally get time for a beer in the Beer Vault... had again been meaning to do that for ages and ages so, ahem, took full advantage last night. Good value and great beer... plus service with a smile and Mrs D loved the free popcorn!
October 11, 2014
Rated 4 out of 5 by JohnL38 Enjoyable stay
Nice hotel located one block from the busy street which is an advantage as it is quieter! The staff is excellent as was the buffet breakfast. The only disappointment was there is no SPG lounge and no manager reception and drinks in the bar are very expensive. A free drink or discount would be most welcome. Great location near subway and sky train. Concierge service was great!
October 9, 2014
Rated 5 out of 5 by Don15 Comfortable, spacious and modern
Everything works - it's centrally situated and has very comfortable, spacious modern rooms, with excellent desk, powerpoints and internet for the business task, great tv internet etc for communications, comfortable bed and great bathroom. Plus the staff are friendly and efficient.
September 29, 2014
Rated 5 out of 5 by rmczinder Excellent as always!
Several years ago, this was my first experience staying in Thailand... it almost feels like home when I walk in... staff are excellent at everything they do, quick, courteous, knowledgeable, helpful... the facilities & food are great! I would like to see the gym expanded, but i can always go short distance to True Fitness if i like. also would like to see a washer/dryer combo in larger rooms...
September 28, 2014
Rated 4 out of 5 by Mylo It was OK!
Came back after some time. Guest Personnel remain friendly and everything else is a routine. Within my expectation.
Been with this property since early 2011 and notice the change in management style. No more cookies in room, cut down on toiletries. I assume the property is currently riding on cost saving wave?
Room cost still the same throughout the years. Not sure about the breakfast selection for this time since I opt for Starpoints. Used to be able to gain both but not anymore. I hope it is still good.
Nevertheless, I will be back again because of the location and the bond.
By the way, should consider hiring the band back at Sky Roof. It is rather dull up there.
September 23, 2014
Rated 3 out of 5 by DSKYee Near to everything
Very well located and near to food and shopping.
September 22, 2014