Rated 5 out of 5 by SZDVL impressive
nice service (very responsive and helpful), good design, nice quality of room facilities. it's considered impress over all.
May 1, 2014
Rated 4 out of 5 by Shamsher This hotel embodies Comfort and convenience at affordable price
Four Point by Sheraton on Sukhumvit Soi 15 is a welcome addition to Bangkok's hotel skyline. It is very welcoming,comfortable,conveniently located and affordable. The staff is friendly and helpful. However the housekeeping staff needs some improvement.
I would also strongly suggest that SPG Platinum members must get priority for the type of rooms they request for. This is very important.
April 23, 2014
Rated 4 out of 5 by Mylo Friendly, Good Location & Value for Money
I have been returning as a guest to this hotel quite frequently. My experience with this hotel started in year 2011 when I was searching for nice affordable SPG hotel in Bangkok. This hotel will always be the first in my list whenever I travel to BKK. In year 2011 alone, my stay here might hit close to 10. One of my major contributors to my Platinum status! *laugh*
Guest services are excellent; they do remember when you return (of course, it depends on your returning time gap). They are polite, warm and arm with sufficient information to assist us on whatever we need.
As for the rooms, I consider it OK, spacious. The food, well.. no complains at all. I have tried both their in-room dining and cafes. I love their welcome gift cookies, it’s delicious! (especially the one with blueberry toppings)
Nevertheless, I dislike requesting for toothbrush each time when I check in. I hope the management team can consider putting this necessity in place for all guests. On cable tv… hmm.. I cannot receive all channels. I remember highlighted this once and when I return for the second time, the same problem persists. Wifi coverage, besides having some blind spots, I think the setting was not configured properly (maybe I’m wrong) for certain applications on mobile. (one of the applications: Whatsapp)
As for Platinum benefits, 4Points do have a lounge located in Lobby. The bar is somehow not too spacious but the setting is nice. They do serve a variety of snacks and they have a popcorn kiosk there, so grab a cup or two if you are heading back to your room for a movie.
Breakfast is good with quite some choice to choose from.
Do take note that they have a SkyBar at level 8. Nice place but can get pretty warm if you are sitting at the wrong area. I’m not sure the same band remains but it was good when I was there last year.
The hotel is located a few minutes away from BTS Asok and Terminal 21 shopping mall. The hotel offers free shuttle.
April 2, 2012
Rated 3 out of 5 by boyakasha Everything else was great......BUT!!!
The front desk staff who checked me in was far too rigid about the complementary in-room internet service and it seems he had to strictly oblige to rules and regulations. He said to me that I had only booked the 1st and 2nd night of my 4 nights stay through the SPG website, but my 3rd and 4th night booked by a travel agency. He insisted not to give me complementary in-room internet throughout my 4 nights stay, but just for my 1st and 2nd night only. I would expect the in-room internet service would also be complementary for my 3rd and 4th night on an ex-gratia basis just to make guests like me feel more valued as a SPG gold member. Unfortunately, I had no choice other than to accept it as he started telling me previous cases of SPG platinum members who had booked through a third-party website still couldn't get the complementary in-room internet, blah blah blah…..
After the 1st and 2nd night, I actually called the front desk again wondering when will be the cut-off time for my complementary in-room internet access. This time the front desk staff who answered the phone told me I am a SPG gold member and just told me I can continue to use it for free. Then I thought ok and left the hotel for some shopping without thinking too much. However, when I tried to re-connect to the internet after I returned to my room, I was logged out and had to enter my details again, so I called the front desk once again just to make sure I can still use my internet without charge. Then they said they will call me back in 5-10 minutes. When someone called me back, she then told me my complementary in-room internet was only valid for the 1st and 2nd night, I was extremely annoyed by this time as I had to explained myself all over again, and informed her another front desk staff told me I could continue to use it for free when I called a few hours ago, and I asked them what kind of game are they playing at, due to my tone of voice, I suspected that she knew I was quite upset and she eventually told me just to use it and they will take it off the bill if this charge showed up when I checked out (and they can't even be sure if it will show up on my bill, what the hack...!). By this time, I can’t stop thinking about the rule regarding the complementary in-room internet, it surely can’t be that rigid as the front desk tends to bend it a few times backwards and forwards during my encounter. Overall, everything else I experience in the hotel was absolutely up to par, so it is a shame about the downfall concerning my in-room internet.
October 8, 2013
Rated 5 out of 5 by tofan3008 warm welcome :)
as SPG Employee I'm enjoyed stay in this hotel for 3 nights. the concierge & reception are nice, especially Ms Tan from Reception. She do fast check in, during check out I met her again at reception counter, and she give me warm conversation even another girl do checking out for me, and the best thing She greets by name. Keep your good services :)
April 17, 2014
Rated 4 out of 5 by SAB77 A very comfortable property
I stayed here for one night at the beginning and end of my week's holiday in Thailand. I was very pleased with my two short stays. Everything easily met my expectations. I didn't have time to use the pool, but I did take a look there and liked what I saw. I enjoyed the Beer Vault on the ground floor, friendly and relaxing with a great choice of beers. I would most definitely stay here again. Make sure you request an SPG floor as I was on a different floor my first stay, but was on one for my second stay. Finally, with the set up of the shower, it's impossible to take a quick shower without getting your hair wet. It's insignificant to me, but might not be to others.
April 8, 2013
Rated 4 out of 5 by moviegeek75 Good price, good location on Sukhumvit
This is a great option if you are staying in Bangkok and want easy access to Sukhumvit Road, the BTS Skytrain, or the MRT subway. Asoke Skytrain is a 5 minute walk, Nana Skytrain about 10 minutes, Sukhumvit/Asoke MRT subway 6 minutes, and Terminal 21 shopping center about 5 minutes. You can get to all the major shopping malls conveniently from here. It is on a quiet and small side alley 1 minute walk from the main Sukhumvit Road. At night this area of the city can be very dominated by "nightlife", so not recommended if you are easily offended by this and/or traveling with young children. Directly across the street is a Korean Plaza with multiple high quality Korean restaurants. Beer Vault is a good bar connected to the hotel. I have stayed here four times, and the staff and service are professional and quality. Overall the hotel is good value for the money. SPG recognition not a problem here.
April 12, 2014
Rated 5 out of 5 by Kozy1 Great hotel, great experience
I spent six nights at this hotel, 3 paid and 3 with points. The staff was fantastic, greeting me with enthusiasm despite my 2am arrival. I was immediately offered a Gold perk for my stay and chose free internet. They gave me a quiet, clean, modern room in the Garden Wing. The decor was pleasing and the room in excellent condition. It became my oasis in steamy, fragrant, hustling Bangkok. The hotel is very geared towards English speakers, including TV channels, which helped me feel even more comfortable. Every single staff member was friendly and helpful. Truly, I couldn't have asked for anything more during my stay!
February 17, 2012
Rated 5 out of 5 by ckt1228 Definitely exceeded my expectations! Beats 2 other Starwood hotels in the vicinity!
I had read about the Courtyard Wing when I booked, so I was pleasantly surprised that the check-in staff had assigned me a room there upon check-in! The hotel is very quiet, even though it is just steps away from the main Sukhumvit Road. I like the fact that it is a short stroll to the BTS Station and Terminal 21 the new shopping mall. The staff was very enthusiastic too.The room is modern and comfortable, everything works. All this at a competitive rate! I have recommended this hotel to my friends!
July 27, 2012
Rated 5 out of 5 by Rabbit29 a very enjoyable hotel
one of the best rooms that I have come across in my travels
April 21, 2014
Rated 4 out of 5 by Philip Nice staff but poor hardware
The hotel is at a very good location which is just a 3-minute walk from BTS and MRT.
Rooms are nice and comfort, but I was hurt by a small plastic fragment which was next to the bed. Housekeeping staff should pay more attention on that.
Internet connection was out of service suddenly and it is totally unacceptable for unable to reach in-room. Staff provided immediate action on changing rooms but finally it changed 2 times for a room only have poor reception on Wifi.
Suspension of electric supply on the date of departure was only informed in room after I checked in, but not well informed when I had the booking.
May 4, 2013
Rated 4 out of 5 by CaptainHook Very Good!!!
Reasonable price, clean and comfortable room, and kind staffs made me happy during stay at hte hotel from 31 Aug to 2 Sep, 2012.
Also the hotel is located near BTS Asok station and MRT Sukhumvit - only 5 minutes from BTS Asok station on foot, only 2 minutes by free TukTuk offered by the hotel.
What's more, Free WiFi in the room was fantastic. The hotel charge 450 Bhat WiFi fee a day. But during staying, the hotel offered it for free.
Delicious breakfast, too.
One thing that I want to request is better Kimchi. It was not good. I want more tasty.
One more, Amenities aren't so good as I expected.
Except those things, I really enjoyed Four points by Sheraton in Bangkok.
September 5, 2012
Rated 4 out of 5 by Flyer67 Nice place for a good price
Spending a night there with my partner, as we had to go to the airport early next day and given that traffic would be light on a public holiday I chose this hotel instead of a hotel near the airport. Was really worth it: clean and comfortable rooms, friendly service and good location. We really liked it.
April 15, 2014
Rated 4 out of 5 by WoAi Perfect Location
This was my first time staying at Four Points and I was very impressed with the staff and the hotel itself. It was nice to be asked what type of room I preferred (close to elevator or in the corner) and the room itself was very clean and comfortable.
The hotel's location is also exactly as I like it - right in the middle of all the action, convenient for shops (Terminal 21 is virtually next door) as well as a good choice of bars and restaurants. Asoke BTS station is right there so it was easy to get around (Siam Paragon is just 3 stops away).
The proximity to the red light area of Nana might put some families off, especially late at night, but it didn't bother me at all.
September 4, 2013
Rated 3 out of 5 by David65 Not really up to SPG best standards
My first room (621) had an annoying humming noise coming from the air-con and I reported this to reception staff when I went out for a walk. On my return the staff member (male) reported that "the engineer" had checked it and corrected the fault. On my return to the room the humming was still very apparent (I thought this could be a problem with the compressor - which might soon burn out) and a different member of staff (female) changed my room (to 607). 2nd room OK apart from a very squeaky chair which staff said they would fix or replace (but never did). Towels very thin and small for a 4 / 4 1/2 star hotel.
May 20, 2013
Rated 3 out of 5 by MiguelThai Sewage Problem
Stayed here in Jan 2013. The 6th floor of the "Garden" wing seems to have had a serious issue with their plumbing, causing a very foul odor in the rooms. When we first checked in we thought perhaps getting some air into the room would help but after a night it didn't.
Once we asked to change, the staff were very accommodating and got us onto a different floor and all was good. However, no one, especially a loyal SPG member, should have been placed on the original floor to begin with.
I also despise the fact that the hotel charges for wifi access. There are a large number of hotels in the near vicinity that provide free wifi and charging 470 baht per day is highway robbery.
January 8, 2013
Rated 5 out of 5 by erangal To come back home in Sukhumvit 15
The moment one enter Four Point hotel,
friendly faces welcoming and home atmosphere is all around is discernable.
vast welcoming hall and professional reception clerks followed by the high standards of Sheraton worldwide.
located in the central sukhumvit, 5 minutes walking from the sky train, is near the finest most exlusive restaurants and night clubs.
Ambar, hotel's roof lounge bar, the most exclusive and exquisite with the finnest beverages brands all over the world. Weekly arranging shows of well known DJs and bands.
Whether you looking for a place to relax or to enjoy the most craziest city in the world, Four Points is the place for you!!
Artie, Bo, and Bum sawadeeka :)
June 19, 2012
Rated 4 out of 5 by wbm1990 A Nice Four Piont Hotel
I have had a nice 3-night stay in this Four Point hotel Bangkok. Hotel location is great, and lobgy, room, etc are all nice. Hotel staff, front desk, concierge, service center are genrelly friendly, willing to offfer help. House-keeping is also doing well. Room is spacious. The only issue with my room 615 is the working area is too dark, work light and lamp are pretty dark, and my eyes got tired. If working area inside the room is more bright with more light, it would be better to me. Anyway, this is good fourpoint hotel I like to stay next time. Hopefully, to get a better-working-area room. thanks!
July 4, 2012
Rated 5 out of 5 by jwc54 four point bkk
good locaton, excellent service .
April 13, 2014
Rated 5 out of 5 by Ashly152b Thai Hospitality at its best.
Excellent hotel in all respects.My fourth visit in last years.
There's nothing I can fault with this hotel.The service top class ,food up to international standards .
Rooms nice and big,sleep quality very good.
The Beer vault serves international brands of beer and have long Happy hours.
The coffee shop Wrapped,quiet and serves meals and snacks in great ambience.
The breakfast and meals served at their restaurant Eatery really great.
The Am Pm bar at the roof top is an excellent place to spend a relax evening with friends and family and drink the choicest cocktails.
Overall a great hotel.
June 7, 2013
Rated 5 out of 5 by Bobbo Great public areas.
Third time I stay at this Hotel in less than 2 years. Best thing about the Hotel is the way they manage to keep very high standdard of the hotel staff. Still very friendly yet proffessional. This time I brought on 5 other parties to this Hotel and they were all also very satified with their stay. Very nice to start the evenenings off at the "Beer Vault" pub with great atmosphere and generous offers. Very nice poolarea and rooftop bar/terrace. Please keep up the creative arrangements and we will keep comming. Very good location close to the BTS. Lobby area could be nicer and main restaurant seems very boring and lacks any kind of atmosphere. But other than that this is my abosolute Bangkok favorite.
October 31, 2012
Rated 5 out of 5 by AlmasKabir Excellent budget hotel
Very good access to the tourist area in BKK. Very nice environment.
April 9, 2014
Rated 5 out of 5 by BaliBill Close to all and easy to get around
We spent 3 nights, 25-28 Sept, at the Sheraton 4 Points Bangkok and loved every minute. Especially nice was being able to lay in a hot bath and watch movies on TV! The bed was indeed Heavenly and the show a pure delight. The restaurant is great and we did room service on our last evening, it was EXCELLENT! The Hotel is close (5 minute walk) to some major shopping outlets, the Subway station and the Sky Train station and there are some nice 'local' restaurants nearby also. The staff at 4 Points exceeded our expectations, providing information on the better sights to see, and some low cost options for getting around Bangkok.
We would like to return to Bangkok again and will definitely stay at 4 Points again!!
September 29, 2013
Rated 4 out of 5 by TomL very helpful staff
As always, the staff is friendly and helpful. They can help you find locations and arrange for a taxi for you.
There are 3 internet computers available for guests, but they are often occupied by kids.
Making a reservation on the SPG site can be annoying. The list of rates does not indicate which rates are paid in advance and non-refundable and non-changeable. It is necessary to look up the terms and conditions for each rate to find out which ones are non-refundable.
In November 2011 the breakfast buffet was limited due to low occupancy from flooding conditions north of Bangkok.
November 20, 2011
Rated 5 out of 5 by Shibb Great location, staff, happy hour and more
I just returned from a 2 week stay in Bangkok, where I hopped across several different hotels, both brands and chains. This location had my favorite breakfast of any, bar none. Everyday some delicious Thai treats, plus all of the standards, great ham, etc. I would probably put this hotel as the best value of any I visited.
The Happy Hour in the Beer vault for Platinum members was also outstanding, again with a very friendly staff. The only things I would say could be improved would be longer pool hours in the evening, so I didn't have to choose between an evening swim and happy hour, and a bit more modern equipment in the fitness center.
thanks to the people of the Four Points for making my trip a great one!
July 16, 2013
Rated 4 out of 5 by VL17 Nice room and spacious
Room slipper quality can be improved
April 7, 2014
Rated 5 out of 5 by Peter888 Best Room Design
The best room design comparing with hotels I have stayed (Grande, Centara, Hard Rock (Singapore), Sands (Singapore) and many more. Very comfortable beds and one can watch TV programmes at a reasonable distance and need not watch a very small TV reflection in many hotels. One can close the doors from one side of the tub as well as the other side from the entrance and will not disturb others sleeping or when you want some privacy.
Room service is excellent not to mention the concierge. A new hotel and is accessible by skytrain via airport express.
Must stay here aain.
January 2, 2013
Rated 4 out of 5 by Paul83 Watch out for Taxis
Stayed at the hotel last week. All went great until the end! I asked the concierge to get us a taxi to the airport. He seemed to wave two taxis by before flagging a certain taxi. This guy was the worst taxi driver! He was abusive when we asked him to switch on the meter. Then he drove at breakneck speed (140km/hr) in and out of traffic all the way to the airport. At the tolls he never returned any change. Just be careful the concierge does not have a deal with local taxi drivers and I would suggest that the meter is turned on BEFORE the cab sets off from the hotel.
August 13, 2012
Rated 4 out of 5 by calvin nice place, good location
Staff are friendly and helpful. I have always had good experience with SPG properties and this was no exception. I however have 2 comments;
1. the hotel was booked out when I arrived (thankfully I had booked in advance) and all they had were smoking rooms (I am a non smoker). Though I do not really mind, it would help if the hotel had some air freshers in the room to reduce or eliminate the smoke smell.
2. during breakfast, I had noticed the restaurant staff spraying some sort of chemical on the tables before wiping them. I am totally fine with this practice except, there were uncovered milk jugs on every table (for the coffee/tea), was thinking it would be a good idea to cover them before spraying as it could contaminate the milk.
February 20, 2012
Rated 3 out of 5 by James99 Great Hotel but avoid the Pool Wing.
I stay at the Sheraton 4Points Sukhumvit 4-5 times a year and generally find that it meets or exceeds my expectations. This time I received a room in the "Pool Wing" for the first time. It was well-kept and clean.
However, at night it was a pure noise fest. I don't know if it was being on the floor below the rooftop or poor noise insulation but the noise was such that it was the first time I needed ear plugs to sleep in this hotel.
With that said, I've always found the Garden wing to be quiet and comfortable.
Also detracting from higher marks this time is the fact that the temporary charges placed by the hotel on my credit card, after having paid my account in full wiith cash, are still there even three days+ after checking out.
May 31, 2012