Rated 4 out of 5 by Donky Good Location, Spacious Room
Room size is quite generous. Bathroom has both shower and bathtub. The location is great: close from the BTS, Robinson and Terminal 21 malls for shopping.
October 11, 2013
Rated 3 out of 5 by boyakasha Everything else was great......BUT!!!
The front desk staff who checked me in was far too rigid about the complementary in-room internet service and it seems he had to strictly oblige to rules and regulations. He said to me that I had only booked the 1st and 2nd night of my 4 nights stay through the SPG website, but my 3rd and 4th night booked by a travel agency. He insisted not to give me complementary in-room internet throughout my 4 nights stay, but just for my 1st and 2nd night only. I would expect the in-room internet service would also be complementary for my 3rd and 4th night on an ex-gratia basis just to make guests like me feel more valued as a SPG gold member. Unfortunately, I had no choice other than to accept it as he started telling me previous cases of SPG platinum members who had booked through a third-party website still couldn't get the complementary in-room internet, blah blah blah…..
After the 1st and 2nd night, I actually called the front desk again wondering when will be the cut-off time for my complementary in-room internet access. This time the front desk staff who answered the phone told me I am a SPG gold member and just told me I can continue to use it for free. Then I thought ok and left the hotel for some shopping without thinking too much. However, when I tried to re-connect to the internet after I returned to my room, I was logged out and had to enter my details again, so I called the front desk once again just to make sure I can still use my internet without charge. Then they said they will call me back in 5-10 minutes. When someone called me back, she then told me my complementary in-room internet was only valid for the 1st and 2nd night, I was extremely annoyed by this time as I had to explained myself all over again, and informed her another front desk staff told me I could continue to use it for free when I called a few hours ago, and I asked them what kind of game are they playing at, due to my tone of voice, I suspected that she knew I was quite upset and she eventually told me just to use it and they will take it off the bill if this charge showed up when I checked out (and they can't even be sure if it will show up on my bill, what the hack...!). By this time, I can’t stop thinking about the rule regarding the complementary in-room internet, it surely can’t be that rigid as the front desk tends to bend it a few times backwards and forwards during my encounter. Overall, everything else I experience in the hotel was absolutely up to par, so it is a shame about the downfall concerning my in-room internet.
October 8, 2013
Rated 3 out of 5 by KR2000 Room Issue
During my last stay the air-conditioning unit broke - the maintenance guy tried to fix but couldn't. I was then moved to another room.
The move was efficient and everyone apologized, so the staff were good. But, due to the inconvenience it would have been nice if I had been offered something as an apology.
Also, there was a suite available during my stay but as Platinum I wasnt offered the upgrade.
October 7, 2013
Rated 4 out of 5 by Viking16 Complete Value for money
Nice vibrant and colourful property. Nice staff and good service.
Didn't get any upgrades unfortunately though the rooms were available.
October 5, 2013
Rated 5 out of 5 by bgtan The hotel location is excellent
In general, the hotel is clean and the service is good but the space is a little bit small.
I have been there for more than 5 times but have not get an upgraded room except last time which I use suite night.
October 5, 2013
Rated 4 out of 5 by BFoo Nice hotel with good location and also friendly staff
This is my second time to return this hotel.I got Junior Suite and the room was good and comfortable.Spacious working area and desk and also hi speed internet is a real plus.
October 3, 2013
Rated 5 out of 5 by Robert1 Excellent Staff and Location
This well located hotel was a pleasure to stay at, exccellent staff, clean air, great breakfast
October 1, 2013
Rated 5 out of 5 by BaliBill Close to all and easy to get around
We spent 3 nights, 25-28 Sept, at the Sheraton 4 Points Bangkok and loved every minute. Especially nice was being able to lay in a hot bath and watch movies on TV! The bed was indeed Heavenly and the show a pure delight. The restaurant is great and we did room service on our last evening, it was EXCELLENT! The Hotel is close (5 minute walk) to some major shopping outlets, the Subway station and the Sky Train station and there are some nice 'local' restaurants nearby also. The staff at 4 Points exceeded our expectations, providing information on the better sights to see, and some low cost options for getting around Bangkok.
We would like to return to Bangkok again and will definitely stay at 4 Points again!!
September 29, 2013
Rated 5 out of 5 by Ozone Great hotel with modern rooms
Very conveniently located. The rooms were very contemporary and loved our stay.
September 24, 2013
Rated 4 out of 5 by KosraeTV Improving
The hotel is becoming very popular as evidenced by the fact that I arrived town a day early and not a room in sight :) Had to stay at a sister property for a night. The Four Points staff checked my luggage out of the other property and moved everything over and set it all up in my room while I was at meetings that next day. The hotels staff is welcoming and friendly and efficient in meeting all the needs and requests.
September 20, 2013
Rated 5 out of 5 by Apple60 clean & spacious hotel
Clean and spacious room with 2 double beds. Good for family with kids. Staff are very friendly and helpful too.
Buffet spread has good variety but taste need improvement. The bf price is overpriced!
Hotel is near Asok station which made travelling very convenient. Robinson & terminals 21 is just 5 minutes walk.
They provide free tuk tuk service to BTS too. Good for family with kids & elderly
September 11, 2013
Rated 4 out of 5 very good location
Hotel is very clean and the service is excellence. Stay in this hotel every month of my business trip to Bkk however they have change the complimentary mineral water to a cheaper one, which taste really funny. Stop drinking the water due to the funny taste and consider changing hotel for my next trip to Bkk.
September 9, 2013
Rated 5 out of 5 by Fly2bkk Hidden gem in BKK.
Hands down the best Four Points operation possibly because it's in Thailand. Starwood properties in this part of the world just can not be beat. 5 star service, solid 4 star property and amenities, and only 3 star price. How can you beat that?
September 5, 2013
Rated 4 out of 5 by Shinobi Found a few hair in my bathroom and breakfast varieties could be expanded
- I liked the location of the hotel, which was close to the shopping mall "Terminal 21" and close to the public transport "Skytrain (BST)" and massage parlors and other local shops and known fast food stores and Seven/Eeleven stores and restaurants.
- The hotelroom (don't know which room I stayed, because my company paid for it) has a fresh young and trendy/modern interior.
The aircondition did his job quite well.
Bed was amazing!
Hotelroom had all the needed appliances, like electronic vault, ironingtable, ironing appliance, hairblower, wifi, media/sound player that came in very handy when you are travelling.
The downside was when I went to the bathroom and noticed a few lose hairflocks on the floor near the toilet. A few extra toiletpaperrolls near the toilet would also be quite convenient the next time. :)
Breakfast could use more varieties, like more Asian food, and also more fresh food and organic food.
September 5, 2013
Rated 4 out of 5 by WoAi Perfect Location
This was my first time staying at Four Points and I was very impressed with the staff and the hotel itself. It was nice to be asked what type of room I preferred (close to elevator or in the corner) and the room itself was very clean and comfortable.
The hotel's location is also exactly as I like it - right in the middle of all the action, convenient for shops (Terminal 21 is virtually next door) as well as a good choice of bars and restaurants. Asoke BTS station is right there so it was easy to get around (Siam Paragon is just 3 stops away).
The proximity to the red light area of Nana might put some families off, especially late at night, but it didn't bother me at all.
September 4, 2013
Rated 4 out of 5 by DDutch2012 Beer Vault @ 4 point by Sheraton
This was my favorite hotel resturant during this time.With the good beer/food and atmoshpere at the resonable price also superb promotion of each month. Additional is can be enjoy to watch Barclay Premier League,English soccer.
September 3, 2013
Rated 4 out of 5 by parthajd fantastic location
Although centrally located, its not in the middle of chaos. The hotel provides a great pool side bar, fairly good gym and very very comfortable room, with great quality bed/linen, open bathroom with tub and is of a certain level of superior quality. Although haven't used frequently, the round the clock room service was quite good quality food too. Staff is great, as usual and they drop you off to nearby locations in their branded tuktuk.
Overall a great experience and I am a frequent visitor to this property.
September 1, 2013
Rated 3 out of 5 by chris2000 Four Points
Aircon is bad. When sitting directly in front of it near work table, it is very cold. on the bed-its hot
wash basin not convenient
lights in bathroom-dim. no zoom in mirror
breakfast- very few vegetarian dishes. why you need so many non-veg dishes?
August 28, 2013
Rated 4 out of 5 by Kuait My review
Very good location and services. Excellent room and staff.
The only concern is that breakfast was not included and no support by providing discount to be included.
August 26, 2013
Rated 5 out of 5 by JohnM8888 Pleasant Stay
This was my second visit to the 4 Point Sheraton in Bangkok. As my business travel needs evolve, I plan to stay at the 4 Points Sheraton more frequently.
August 19, 2013
Rated 5 out of 5 Best Comfortable Hotel
I like to Hotel as it has provided me a best comfortable hotel for my stay
August 19, 2013
Rated 5 out of 5 by Kennethmirsjy 4 bites with local audylt caususs amazing Hoyle
Brininging the needs of a corp executive road warriors and a retired local vet and his young girlfriend required sheraton Superb middle ground if amazing service, food, Bar and gym quality only surpasses by the-staff
and reasonable coat providing quality and value. Thx
August 15, 2013
Rated 2 out of 5 by Jonas22 Bare Minimums At Best
My experience was meet with slight dissatisfaction at several turns.
The meet and greet was polite, however I asked if I could get my room upgraded she said of course. My room turned out to be the basic room and was on the third floor. I had made a mistake when I booked the room online. I booked a smoking room, they couldn't even upgrade me to a non smoking room.
As I entered the room it was very nice until I turned on the faucet to the tube and lifted the auto plug unmanageable about of hair came up through the drain. I mean it was uncontrollable with a sprayer. Moved to the Shower.
Structurally, these are the thinnest walls ever in a hotel. I could hear everyone's conversation on either side of the room.
Check out is where it was bad. I called for my bags to be picked up at 8:50, by 0915 the bags had not been picked up.
The check out person could tell I was not happy and did her best to expedite me through. I was very impressed at her ability to take appropriate steps so quickly.
Overall, you could do worse for a hotel in this range however it would take some looking to find one.
August 12, 2013
Rated 3 out of 5 by Dissatisfiedreally This hotel needs improvement
1. I was given a room in front of the elevator. It kept ringing until late night.
2. The room had a gloomy look and worst of all right outside the window was a very shabby roof top with rusty pipes.
August 7, 2013
Rated 5 out of 5 by sukhumvit Friendly, professional, good value
This is the first time I have stayed since the hotel opened a couple of years ago at which time it was not quite ready and the staff similarly so! I'm pleased to say it's now a polished product, front desk and housekeeping staff were excellent, the WiFi worked well so I could "work from home" while not at home! All good and I'd happily switch my BKK stays over without further thought! SPG recognition marked good not excellent as I didn't get an upgraded room!
August 6, 2013
Rated 4 out of 5 by Francis88 Good prices Good services
A four stars pricing with 5 stars services
August 3, 2013
Rated 4 out of 5 by michellelcm good location
Room good and clean abit small in size
July 31, 2013
Rated 5 out of 5 by Kenneth412 Becoming my regular place to stay in Bangkok
Four Points Sheraton Bangkok is fast becoming my regular hotel to stay for both business and pleasure and my latest stay in July 2013 just reinforced that thinking.
This was my 3rd stay at this hotel in the past 2 years. We were in Bangkok for a quick weekend trip. My wife and I checked in very late (past 2am) and the front desk staff, M, was friendly and made the check a quick process.
However when we prepared to go to bed, we could not turn off the lights due to a malfunction. Given we checked in late, and had a tiring flight, we were not pleased. The staff tried to fix it but it was complicated and required time. At the end, the General Manager wrote me a card and personally contacted me and upgraded us to a high floor suite. I did not expect this and was pleasantly pleased. I felt that the staff, from GM to front desk staff did beyond their duty to make us comfortable. The rest of the trip went off without a hitch.
I also want to add that the concierge were always quick to provide us with information and always provided 5-star service.
I know my next stay will be hassle-free.
July 23, 2013
Rated 5 out of 5 by Angelinadane Excellent hotel in great location
Five star facilities at affordable rates . Great location, next to Terminal 21 and a few minutes walk to Asok SkyTrain and Sukhumvit MRT.
Nice new room.
Would definitely come back again.
July 22, 2013
Rated 5 out of 5 by Podchara Over all good
It's looks like a small hotel and low categories in SPG that can make me feel better.
July 22, 2013