Rated 4 out of 5 by PA232 Good Stay
Nice Location, fair service
June 12, 2013
Rated 3 out of 5 by Gettu23 Soft big bed
Good location. Clean and facilitated.
Good food as well.
December 23, 2012
Rated 4 out of 5 by GeneralSnus Good location, expensive WIFI
Good location, expensive WIFI
May 28, 2013
Rated 4 out of 5 by Jeff123 New hotel in excellent location
Hotel is very new and located close to BTS station.
January 2, 2013
Rated 4 out of 5 by Justin Internet
Wifi ws not stable at all in room & public areas.
February 8, 2013
Rated 4 out of 5 by Sugapy comfortable
It was quite comfortable for me to stay the hotel.
December 30, 2012
Rated 4 out of 5 by Ghost excellent location and clean
Hotel staff has been a great help and friendly
January 16, 2013
Rated 4 out of 5 by OWyp25 This hotel has great staff
Very helpful, courteous and professional
January 12, 2013
Rated 4 out of 5 by Kartza Good location
Good location and reasonable price.
February 25, 2013
Rated 5 out of 5 by Bob99 Great service/location
Excellent hotel with great service!!
December 29, 2012
Rated 3 out of 5 by SIMSW the Hotel is clean
the Hotel is clean and near MRT
March 7, 2013
Rated 5 out of 5 by Raksakc i like breakfast here
the breakfast here quite nice.
February 17, 2013
Rated 5 out of 5 by 4points very good!!
It's modern and stylish hotel!!
September 4, 2012
Rated 4 out of 5 by Aeronic Hotel is gd..but same mistake again..
This is probably my 4th or 5th stay with FourPoints...so much so that some of the front desk people can probably recognise me and it's nice because it feels like checking-in to a home.
However, I still encountered the same old mistake that I encountered the last time I stayed in Aug.
Basically, at check-in, I informed the front desk very specifically that my friend (who is on another flight) will only be here at about 8pm and he will check-in at the lobby. The last round in August, the front desk had to call me to confirm which I didn't find it necessary.
So this time round I specifically stated "Please log it down in your SYSTEM" and the lady said no problem and ask me to write down my friend's name, which I gave and proceeded to the room.
And at 8+pm (while I was resting, the room's phone rang. And when I picked it up it was the front desk asking me if I had a friend that is checking in. I got pretty mad actually that how could this mistake be repeated again despite giving such specific instructions to you, FourPoints?
Later when I went down to the lobby to complain to the Duty Manager, he said it was not recorded in the system. So meaning to say everything I have said and written during my check-in was recorded as per my request? Then where's the customer service??
I love this hotel..but please, pay a little more respect on details requested by the guests.
It's much appreciated.
November 2, 2012
Rated 3 out of 5 by Ting Good location and value for money but staff needs training
I liked the hotel's location and its overall comfort has met my expectations. Generally the staff tried their best to meet guests' requirements, but felt that hotel should provide more training, so that they learn how to handle customers.
1# I check in at 1pm, was told the room of my choice was not ready and this was acceptable. But when I return to the hotel at 7pm, I was not very happy when my luggage was not brought up to my room. Called the front desk, he just spoke as-a-matter-of-factly that they will be sent up soon #I am puzzled by the meaning of "soon", like 5 minutes?15 minutes?? I ask him to give me an exact time of when the bags will be sent up, he sounded pissed off!! and he said as soon as possible! I find such response and attitude by the front desk not accpetable.
2) Front desk ask if I needed a taxi to the airport, I said yes but i dont know what arrangement the hotel has with the taxi. But upon reaching the airport, I was told harshly by the driver to give him 400 baht when the meter was only 220baht + 70 for toll. I wished they told me before hand if it was lump sum and not by meter, why would he bother to on the meter? I am quite positive that the hotel had the arrangement with some taxis to charge hotel guests more, because instead of flagging one from the street, the taxi just appear out of nowhere from the basement carpark upon front desk request. Have i been mistaken Can the hotel kindly explain this?
September 4, 2012
Rated 5 out of 5 by Breadman Great stays at Four Points Bangkok
Thanks for the great stays that I have experienced at Four Points Bangkok.
In all my stays these were what made them memorable:
- Your staff at Check-in and Concierge, each of them have been a gem. They recognized a repeat customer and many are friends not staff of a hotel and that makes a whole lot of a difference. Reception is almost the first point of contact they are all friendly but I like to also mention the guys at Concierge and the bell-hops, they are all great!
- The breakfast at Pinwheel is just great. Love the smoothies, muesli, fruits, yoghurt, cakes and the coffee. Again your staff at Pinwheel are worthy of a mention too. The only setback here is that it can get very crowded and service level drops.
- The staff at Am bar were all great too. My only grouse is the crowds which often pushes out hotel guests but that is a pleasant problem for you. Like to ask if we can transfer our benefits to your bar by the pool?
- Love the rooms, the smell of the lobby and all that Four Points Bangkok exudes. It always gives me that great feeling that this hotel has always been a great choice that I made.
I have stayed in most of the SPG hotels except for the Sheraton across the road and the St. Regis but by far Four Points Bangkok has given me a homely and comfortable feeling.
With these comments, I just like to commend you and your staff on a job well done, please keep up the good work.
My sincere thanks and appreciation to you and your staff.
November 16, 2012
Rated 4 out of 5 by Aeronic Good but bad check-in encounter
Had a reservation under a Songkran promotion and when I checked-in, the staff was actually unclear on the promotion I was booked under (which btw entitles me to Breakfast, internet and a Songkran survival kit at the time I booked my room) because I mentioned that I do have breakfast included. On top of that, I had to send my confirmation email over to the hotel just to get my rates & entitlement confirmed. The staff finally got my rates affirmed and that I've breakfast and free internet. He also apologised for the mix up as there are 2 similar promotions going on and as my promotion was an earlier one so it's a cheaper rate, which i'm glad he apologised for but he said that I am not entitled to the Songkran survival kit due to my special rate.
I am definitely not short up on money just to get that "Songkran Survival kit" from the hotel but if at the time of booking, I'm entitled to all these then, it should stand as it is and shouldn't be at the point of check-in and then all these confusion comes about and then certain things that I'm entitled to is "nullified" in that sense. Was pretty disappointed in the sense that I'm a loyal SPG member and didn't think that such incidents would happen. Now, I'm having 2nd thoughts and that I need to really printscreen EVERYTHING that I'm entitled to before booking SPG hotels because a confirmed booking doesn't mean that the hotel knows what you're booked for.
However, overall the hotel stay was pleasant and nice. The service was good and the complimentary tuk-tuk service was great.
April 17, 2012
Rated 2 out of 5 by Chris78 Lackluster performance...
There are numerous SPG properties in Bangkok. Each has their charms. I decided to visit the Sheraton 4 points.
I read the reviews and it seemed to have many positives.
1. Location is good.
2. Staff are friendly and are obliging (this has been fairly consistent at all SPG Bangkok properties).
Areas of improvement:
1. Platinum benefits gone awry
a. I was given 3 choices for my amenities - local gift, breakfast or the 250 points. I was interested in what the local gift was but was told there were none left. Tad disappointing. Perhaps staff can be taught to set expectations. If you don't have a welcome gift. Don't tell the customer that you can choose it.
b. I appreciate any upgrade is a kind gesture of the hotel to customer loyalty. Given this was my first visit I realized I might not be given an upgrade but nevertheless I was hopeful given there were suites available on the internet for sale (even post checking-in), I was told the hotel was not busy and I checked in around 5pm. Didn't get one and was given a standard clean, modern room.
However, upon entering the room I found I could hear external sounds of building works and street traffic. As I looked at the window door I immediately knew why. The top hinge was broken which prevented the door from closing properly and hence sound proofing. I called to ask for a room change citing the noise. I was told they would look into it. I received a call later informing me security had looked into it but could not find the noise and they would send someone up to my room to check the noise. I must say I did not need a 3rd party to verify this.
I appreciate the move into a corner room which was much larger and perhaps wished I had been given this room at the outset.
c. Perhaps I didn't hear but I was also uninformed about the complimentary Platinum Happy Hour at check-in. I called Guest Services to ask if there was a club floor at 6.30pm and was only then told about the Happy Hour.
A lovely little bar. There was a selection of 3 snacks but none had information as to what they were. Added to that, it's quite dark in the bar and the food area is not well lit so it's hard to see what the food is.
2. Room cleanliness
Finding hair in the bath tub and on the shower wall that isn't yours in never a joy. Yes it's easy to clean and wash away but really?
The shower wall is also chipped (rough edge that could cut) and the floor has a small build up of dirt and the metal furnishings display rust.
One of the bed's sheeting displayed 3 large black/brown marks.
3. Noise in the corridors
Don't be put off when walking down the corridor and you're able to hear babies crying from inside the rooms you are passing. I was told you can't hear such noise from inside the rooms only in the corridors.
4. Hallway scent machines
On my floor there was an air freshening machine except it was clearly unplugged and not in use. If so it could have been removed.
Take away: As an SPG member you have many choices here in Bangkok.
November 12, 2012