Rated 3 out of 5 by jep24 Downgraded SPG benefits
SPG Platinum no longer receive breakfast and drinks and upgrades are nearly impossible as they are only limited to seven junior suites. Most businesses become successful by finding ways to give customers more for their money. This hotel takes the opposite approach and blames Four Points standard policy. Now there are many other SPG and non-SPG hotels in Bangkok that offer a much better value. And at these other hotels you won't have to brave the walk from Sukuhmvit where you must walk in the street and dodge cars and motorbikes.
February 9, 2014
Rated 5 out of 5 by Philippe102 Best value in Bangkok
Thanks to the four points sheraton Bangkok I have reduced my accomodation cost in Bangkok by more than 40% without compromising on comfort and service. The staff is very proffesional and always makes an effort to meet my needs, late airport pick up. late check out, stretch for upgrades. The breakfats is very good and the pool side relaxing with sometime great DJ performance.
February 7, 2014
Rated 4 out of 5 by damrongsak31 strongly recommened
Spacious room. great location, center of the city, relaxing atmosphere
February 7, 2014
Rated 4 out of 5 by Patong Not good for Platinum members
Platinum member benefits have been eroded to the point that they dont really exist any more. No free beers during happy hour, only over priced beer offered at 1 for 1. No longer my first stop before heading out and no longer invite business colleagues here.
No free breakfast offered any more, unless you take it as part of the 'benefits'. As I only have cereal, juice and tea there is no way I will pay in the hotel, so that benefit has gone as well.
Hotel is stil good in many ways, but I am very disappointed with this and have gone from never looking at alternative stays so being open to the option...
December 26, 2013
Rated 4 out of 5 by RejectedSPGPlatinum Huge decrease in SPG platinum upgrades
I love the staff, the food and facilities at this location... However with a new GM change I have noticed that I rarely get the complimentary SPG Platinum suite upgrades I am accustomed to... I complained about this with her and still was not upgraded even after a very long stay... Also be aware that they are not offering free drinks to elite SPG anymore either. With over 100 nights per year for a few years I would expect more.. And frankly at other SPG locations I get treated by GM's quite well... Maybe familiarity breeds complacency?
December 3, 2013
Rated 3 out of 5 by Brand77 SPG Platinum members are worthless at this hotel
No more platinum benefits like complimentary breakfast, access to lobby lounge for happy hour etc.
Don't even think about free room upgrade availability.
What you pay is not value justifiable.
November 26, 2013
Rated 4 out of 5 by PiedmontWalker Mixed experiences
I had two stays in the same month at this property: one paid and one using Starpoints. At the first stay I booked the least expensive room on the website, and asked for a quiet room upon arrival. The room I got was very clean and comfortable. On the second stay (booked with Starpoints as a Gold member) the room I got was substantially smaller (and isn't offered on the SPG website) and placed in the noisier parts of the hotel; at first, I got a room directly opposite the elevator, and the next room was next to the hotel street front, I was told that if I wanted a larger room I would have to pay an extra charge. I didn't get a Gold member benefit upgrade or enhanced room.
- location: close to the SkyTrain Asoke station and MRT Sukhumvit station
- room was clean and modern
- Green Choice program available 3 of 4 nights
- staff was very friendly and helpful
- main entrance to the hotel is on an unevenly paved alley about a half block off of Sukhumvit
- high prices at the Eatery restaurant, which is probably why it appeared empty most of the time
- noise from adjacent units very audible
- daily wifi authentication errors when using smart phone and tablet
I would stay at this property again, but if booking with Starpoints I would try another Starwood property.
February 3, 2014
Rated 3 out of 5 by Tracy63 Very convenient location
3 year old hotel located in the Sukhumvit area, a block or so from the Asok MRT station and surrounded by several large malls, restaurants, shops, spas. Modern amenities, spacious bathroom with separate shower and deep soaking tub. Very friendly and courteous staff. Not much views to speak of.
The biggest disappointment for me was the lack of concern for my SPG Platinum status. I had requested a suite upgrade for my trip prior to my arrival as it was my 50th birthday celebration. Instead, I got a room right next to the elevator where I heard the PING PING sound all throughout the night as guests entered and exited the lifts.
December 11, 2013