Rated 4.3 out of 5 by 394
Rated 4 out of 5 by KennyM Hotel in great location
This hotel is located close to BTS and MRT station and is walking distance to Terminal21 shopping centre.
November 23, 2014
Rated 3 out of 5 by KhunAng Service Differentiator
Was not able to obtain a room upgrade upon check-in despite platinum status. Received a note in room on last night of stay that an upgrade was available. Asked why no one called me to inform me earlier and was told they called the room but I was away. In this age of technology, I am surprised that I was not contacted via mobile. Also, the power supply in the room was also cut off in the next morning for a long period. Checked out immediately.
November 19, 2014
Rated 4 out of 5 by DavidL77 Great service staff, nice room, well located
Best hotel experience I have in Bangkok, the staff was very friendly and helpful in all aspects. Rooms were nice and clean and location was very good considering the value.
November 19, 2014
Rated 4 out of 5 by Win1227 Ver comfortable, great staff
Front staff desk was very attentive to detail. Rooms are nice and food was good. Conveniently located off Sukhumvit.
November 17, 2014
Rated 4 out of 5 by XXXL xxxxxxxxxxxx
I found some hair on the bed and also many dust was in the room. The menu for the breakfast was very little.
November 16, 2014
Rated 5 out of 5 by Bill2500 Great Hotel
A few years ago this hotel changed its platinum upgrade policy to align with 4 Points policy. It used to be that one could book the cheapest room and still get a several level upgrade to an executive suite. However, I still am able to get upgraded most often to the next room category- if available. Yet, the hotel is popular so upgrades are not always available. I always choose the free breakfast over the 250 points because they offer a great breakfast.
The staff here is fantastic. I have stayed here more than 20 times but I am still impressed when front desk staff and the restaurant staff recognize me by name- that means a lot. On my last stay I was upgrade to the Presidential suite in recognition of my many stays there. It is not a Westin style presidential suite but it was an unexpected and much appreciated benefit to be sure. If you are looking for a fairly priced hotel with a really friendly staff and a great location this is a good hotel choice.
November 10, 2014
Rated 4 out of 5 by Flyingtailor Conflicting stay
For a platinum member I don't think this is a hotel for you there really is no benefit to staying here.
Having said that great location good bar and good restaurant very well price and very good food and atmosphere. Rooms clean and nice size good housekeeping as well.
I really cant call this hotel a price play because for a few dollars more SPG has good properties for Platinum members with great benefits. I stayed here for my second time for a change coming to Bangkok almost every month.
Like I said good hotel good location for a change I will probably stay here but not for a while.
April 4, 2014
Rated 4 out of 5 by RejectedSPGPlatinum Huge decrease in SPG platinum upgrades
I love the staff, the food and facilities at this location... However with a new GM change I have noticed that I rarely get the complimentary SPG Platinum suite upgrades I am accustomed to... I complained about this with her and still was not upgraded even after a very long stay... Also be aware that they are not offering free drinks to elite SPG anymore either. With over 100 nights per year for a few years I would expect more.. And frankly at other SPG locations I get treated by GM's quite well... Maybe familiarity breeds complacency?
December 3, 2013