Rated 5 out of 5 by BIgKippa Quite Simply The BEST staff I've ever encountered
I came to India for a 3 week vacation which was subsequently ruined by contracting Swine Flu during a deadly outbreak in the county, I contracted it in New Delhi before arriving to Jaipur, but it caught up with me there. The only thing that made this trip positive for me was the AMAZING staff at this hotel. I was sick for 3 days in my room (before I found out it was swine flu) where I was treated by a doctor before being transferred to a hospital to be quarantined and treated for Swine Flu for 5 more days. While sick this staff went to the pharmacy for me to get medicine that the doctor had prescribed me, whenever I encountered a staff member they all asked how I was feeling, if they could do anything to make me more comfortable, wished me well.....it really made a difference in my morale. The most unbelievable part, once I had positive test results for Swine Flu and moved to the hospital....they called to check on me! Knowing that the hospital wasn't going to have the best food, they sent over food from the restaurant FOR FREE! I heard from them a few times while I was hospitalized and it really touched my heart and had a huge impact, I suddenly didn't feel so alone, felt like I had a friend in town that I could turn to if I needed something. Upon returning back to the hotel after being released, it was more of the same, smiles, well wishes, concerned staff asking how I was feeling, it felt like I was returning home to friends and family. They had held my room for me, and all my stuff was still there, held it for 5 days!
This is the most amazing experience I've EVER had at any Starwood property, and I've stayed at dozens all over the world. Being a Platinum SPG for years now, I think that I've come to learn the ins and outs of hotels, and I can tell when a hotel is doing what's expected of them, what's above standard, below standard, and what's done unnecessarily above and beyond what's required of them. This hotel, apart from being clean, nice, and with great amenities, simply has staff that are GOOD AND CARING people. They are not there just to do their job, they are good people who happen to be working. They didn't have to check on me, or send me food, or go to the pharmacy to get me medicine, they did it because they cared, and that is rare, if not impossible, to find these days in someone who is not friends or family, but I found it here.
This review is simply not enough to express my gratitude, but hopefully others who read this will see that although you may find more expensive or fancier hotels in Jaipur (and I stayed at a VERY fancy hotel in Jaipur before this one), or the world for that matter, there is no price you can assign to the level of service, friendliness, compassion, and care that a staff adds to your stay somewhere. This hotel should be booked to capacity EVERY NIGHT because of the service they deliver, although I hope they have at least one room available when I come back to visit please! If you book here, and you should, tell them the American with Swine Flu sent you, and please say hi to everyone and tell them I'll be back.
May 20, 2015
Rated 4 out of 5 by AndrewBrooklyn Nice Four Points
Nice Four Points. Nothing bad but also nothing special. Breakfast ok, room pretty nice, pool&gym ok. Only two minuses: a. The wi fi is really slow and b. The location. The hotel is located a little bit too far from the city center. The rest is ok.
March 20, 2015
Rated 3 out of 5 by Va23510 Comfertable
Location could be better.
December 7, 2014
Rated 5 out of 5 by sksk101 SUPERB!!!
Its been a couple of days back i stayed in this hotel,the services and the hospitality was really good and i enjoyed my stay. Right from the check-in till i checkout everything was perfect . The reception staff were very courteous and helpful. They have given me a very nice and comfortable room with a good view as well .Even i enjoyed the food which was being served in the restaurant .The overall stay was really memorable .I will definitely come back and recommend this hotel to others.
November 28, 2014
Rated 3 out of 5 by Raj2476 The hotel needs improvement to be counted as the best
The breakfast spread is very ordinary in comparison to hotels in competition. In fact i had no choice at all.
The Spa arrangement must be included in the corporate package (even a discount will do if not free) as tired legs needs relaxation.
November 26, 2014
Rated 4 out of 5 by Indragos Good hotel but needs a lot of Improvement
This was my fourth reservation and stay in this hotel in last six months. I travel frequently to Jaipur on Business and the location of the hotel suits me in a great way given its proximity to railway stations and airports and the area where I need to commute for business. I am a SPG member and upon requesting thestaff repeatedly for updating the number in my earlier stays the same has not been done without letting me know any due reasons. The front office is courteous and prompt to handle check in formalities. The house keeping staff however needs to enhance promptness. The breakfast menu is well spread and tastes good. The best thing I liked about this hotel is the pool and health club and the spa. The experience in the spa was really good. On a overall basis I would say it was good value for money.
November 13, 2014
Rated 5 out of 5 by BBalan Just perfect!
Being a frequent business traveler I find most of the services offered by hotels unnecessary.
Fourpoints Jaipur was just perfect. Exactly what I needed.
November 11, 2014
Rated 4 out of 5 by Badrinath Good Hotel with easy access to Airport & Railway Station
We had a nice stay at the hotel and the vacation is memorable one to remember for years to come.
October 31, 2014