Rated 1 out of 5 by Ellie510 Poor, poor service
I stayed at this hotel 2x over two weeks. The first time the front desk was not helpful in calling me a cab and I almost missed a meeting because of it. I had to start walking.
The second week, I got up to my room, pulled back the covers to find a giant brown stain on the sheets. Housekeeping came up and took a picture before changing the sheets but no one called to apologize, move my room or even acknowledge my status as Platinum preferred. Also, when I arrived on site, they did not have me in the system even though I had a confirmation number. The staff are unresponsive and don't seem to care about the quality of guests' stay. I even filled out a survey after my stay and never heard from anyone. I swore off Four Points but the Silicon Valley location restored my faith in this chain. Their service is outstanding and the facility is better.
April 28, 2015
Rated 1 out of 5 by Seattle62609 AWFUL!
This was THE WORST hotel experience I've ever had! They totally messed up our reservations, booked another guest in our room (yes, they opened our door with a key given to them by the front desk while we were in the room!) and the front desk called our cell phone at 1:00am (that's 1 in the morning!) to ask if we were going to use our reservation (even though we were already in our room...sleeping!). The staff was unprofessional (including the manager) except for Maryann at the front desk...she remained professional throughout. The room was very small and not in good shape. I DO NOT recommend this hotel!
April 15, 2015
Rated 4 out of 5 by Paubri Nice historic hotel.
For the most part my stay at the Four Points was a good one. The room was clean and comfortable and the service was great at check-in and check-out. The property itself is a beautiful historic property that has been nicely restored. The problem that sticks with me however was an issue I had with the room's iron. I stayed three nights. On the morning after the first night when I went to use the iron it shed a great deal of what I'm guessing was the iron's coating. Since I always test a hotel iron first my shirt was safe. I called down and requested that the iron be replaced for the next day. I was informed that a note would be left for housekeeping. The next morning, same iron and same problem. Long story short - it was the third morning before the iron in the guest room was usable.
Even with the iron issue, however, I'd certainly stay here again when in the area.
April 6, 2015
Rated 5 out of 5 by DSgirl just perfect!
Perfect location in downtown, close to everything. The room is huge and comfortable, always super clean. Staff really nice. Mosaic Restaurant really good food and great service.
March 4, 2015
Rated 2 out of 5 by Garrett55 Hotel location parking, signs and arrival issues
This hotel needs to work on the parking, unloading and signs for entry.
On arrival the sign's are poor - especially for parking and entering the hotel. A small umbrella and sign are all that exists for parking/entry. Once you find it then you have to unpack your luggage and drag it around to the far side opposite side of the building. The entrance is around the other side of the building, you park in the back. In the rain this must be hideous. The attendant points where to park and tells you to take your bags around to the front. As you walk for the first time it is actually not easy to find the entrance as it is hidden by the restaurant in front of the hotel with a different name. Just keep walking around and you will bump into a non-descriptive entry. The room was adequate and average, the area around the hotel is nice and plenty of things to do and eat.
January 29, 2015
Rated 5 out of 5 by spgguy11 Friendly, Fun and Fantastic
We all enjoy that person who can make you laugh deeply while looking after your trip with excellence and accuracy. My commendations to the Management and especially front desk staff "Tim" for the outstanding service with a smile and humor. Thanks ya'all.
January 28, 2015
Rated 5 out of 5 by Avalon58 Absolutely LOVED this hotel
In-town for Christmas, we were just so happy with our stay. Fantastic staff, so friendly and helpful (shout-out to Manager Tim, you're awesome). Great value, central location, the beds are super comfortable, our room was so quiet, we overslept! We will be back next year for sure!
December 28, 2014
Rated 5 out of 5 by KKBB Fantastic Stay
Every time I come to San Jose I stay here. It has a great boutique feel to it and the rooms are spacious. I was upgraded to a suite on my last stay and it was absolutely beautiful.
December 1, 2014