Rated 5 out of 5 by slimohy Excellent property among many Starwood choices
This hotel does a great job of having clean, nice furnishings in a historic building. Everything feels nicely updated and a boutique feel different from many North American Four Points hotels.
The service on my two stays here was responsive. The GM was very prompt on following up regarding a question I had on my previous stay.
There is on-site self parking, not free, but comparable to other hotels in downtown San Jose.
Overall a very reasonable choice in the area.
15 settembre 2013
Rated 4 out of 5 by careypne A Gem in Downtown San Jose
Excellent location in downtown San Jose, close to shops and restaurants. Nicely appointed, clean rooms. I also appreciate that bottled water and internet come standard/included with rooms here (which is not the case for many of the other Starwood properties). Excellent staff, in particular David at the front desk -- he was very cordial, professional, and overall quite helpful.
One detail that should be pointed out (and corrected) especially since I booked a room package that included breakfast, is to ensure that the price of the breakfast options are accurately listed in a consistent manner throughout the hotel. For example, the menus posted in the elevator and in the guest rooms state that the Four Points breakfast is $12. However, on the restaurant menu it is listed as $15. Somewhat misleading, especially when thinking the voucher would cover the would-be $12 breakfast including tax and even a little bit toward tip, which it did not. Other than that, a great stay, especially on Christmas Eve!
27 dicembre 2013
Rated 4 out of 5 by JoshSJ downtown San Jose
We stayed at the Four Points in downtown San Jose for my wife's birthday. We were pleasantly surprised to find a nice card and a little birthday cake waiting for us in our room. That made my wife's day. We thanked the staff and enjoyed the dessert. I would stay here again, close to all of the downtown San Jose activities.
1 dicembre 2013
Rated 4 out of 5 by P777 Nice property, needs a little TLC
The property is nice.
I appears clean and welcoming from the outside. The lobby is also clean and well kept up in appearance.
The room where I am staying the furnishings are nice. Some of the furnishing appear to be brand new.
Four separate rooms and a patio / balcony
Over looking the parking lot and outwards towards the hills.
Two large flat screen TV's
I did not watch any television.
Small kitchenette, microwave, coffee maker, sink and mini fridge.
Bedroom with large with desk, sitting chair, bed, night stands, storage for clothes, hanging closet in the sink / mirror area.
Open living area with kitchenette, toilet and tub/shower are separate from the sink and mirror area.
However a few of the furnishings appear to be treated with disregard by prior guests.
Scratches, water rings, wood grain finishes flaking off or peeling off.
The bed is large.
However the fabric sheets are a bit rough.
Thread count on the sheets are not very high. However it is still nice.
The paint and wall paper in the room need some attention.
The doors and door frames have chipped paint.
There are holes in the walls that were repaired but not finished off completely.
It appears a TV was hung on the wall, moved and the holes were repaired with a dark yellow spackle.
The hotel is located near the freeway and it is easy to access if you have a rental car.
There is a grocery store and other retail and dining just over the freeway. Makes it easy for getting basic items you may need during your stay.
The noise level is something that one will have to contend with at any hotel. Other guests are sometimes not aware that they are very loud.
However the noise from people walking on the floor above me sounded like a heard of elephants. I have a room on the second floor and the when guests are walking above it sounds like they are stomping on the floor.
It is a nice place, I would not hesitate to return but there are a few elements that I would like to see upgraded to meet with the Starwood branding and quality.
For the price I paid for the room the overall size of the room was a great value. However it was just shy of hitting the mark when it comes to meeting the Starwood brand and quality.
I would encourage others to stay here.
25 settembre 2013
Rated 4 out of 5 by Yotvata Good hotel for business travel
Overall it's a good hotel for business travel.
15 luglio 2013
Rated 4 out of 5 by havebusinesswilltravel Good for a business trip
I stayed in this hotel for the first time recently. The property is very nice on the inside, staff is friendly, room was clean, and cant beat free internet. The parking is a little wonky but thats more because of downtown san jose streets. The fire alarm went off at around 4am for no apparent reason, that was terrible, but probably not the hotels fault. I will say that the resturant is amazing, a free beer with a nights stay and for being an Asian-Fusion type place the burger was pretty outstanding. Good stay all in all.
20 febbraio 2012
Rated 3 out of 5 by Defender12 General Manager Does Not Value SPG loyalty
I stayed at this hotel and was upgraded. I came back because I was treated so well. Instead of treating me as well, they insisted on a $30 upgrade fee. Mind you, at this point, I was one stay away from platinum. Didnt matter WHO I spoke to - they insisted, this time, on the $30 upgrade fee. I was insulted. I felt my loyalty was not valued. I paid it, got the SAME room as last time when I didnt pay, and felt insulted. It is not about the money it is about the failure of the general manager, for no valid reason, to fail to validate my loyalty.
2 gennaio 2012
Rated 2 out of 5 by Sunflower79 Clean room but bad experience & service
The rooms were clean and spacious with modern enough furnishings which was satisfactory and comfortable, however everything else such as the lack of service and amenities was poor and not what I'd come to expect from SPG.
Upon arrival, the self park was easy enough, not outstanding or helpful, just manned. Hotel entry is hidden around the corner after 2 false restaurant entries. Entry doors were not manned or open entry and with arms full of bags meant I had to drop everything to let myself in.
Hotel staff at check in were edgy, nervous and disorganized. The minibar was non-existent, bar fridge turned off, nothing stocked at all. SPG did leave us two complimentary waters. There were tacky pump action toiletry dispensers in the bathroom attached to the wall. There was no room service at the time we arrived and guest services could not locate us a delivery food service of any kind at 11.30pm within San Jose. It took us ringing them 2 times over 5 minutes to get an unsatisfactory response. When we attempted to find a vending machine the one on our floor was not working and had a hand written ripped piece of paper taped to it saying out of order. We received an alarming and unwelcomed banging at the door at 4.20am shouting wake up call from a staff member. After asking them to leave 2 times, we were then phoned by the same man as a wake up call. We had said that we didn't order one and asked why he was calling, to which guest services rudely shouted back "then why are you answering?!" and hung up. We checked in the morning to see if there was a call logged and the front desk had no record of it. It was a most unsatisfactory stay. We almost feel like someone was playing a prank on us for the entire visit that's how unbelievable it was and yet it was clear that were dealing with hotel staff the entire time.
19 febbraio 2014