Rated 3.5 out of 5 by 6
Rated 2 out of 5 by robbo02 Unusable Facilties!!!
Having stayed in numerous hotels and working in asia for a decade now I have never encountered such a low level of customer service and regard!
The facilities are appalling, I went to the Pool twice only tp be told there were no towels available, How can a hotel have no towels available? Further to this is the ludicrous policy of wearing a hat whilst swimming in the indoor pool (no other Starwood hotel have requested this) for the I quote "comfort of others" , yet local children were swimming NAKED!!!!
The pool attendant had no manners, demanded we purchase the hat for 60 RMB Each! Further to this the hotel allows outside guests in who trash the pool, smoke in the pool area eat food and just create general disruption, This is the WORST experience I have encountered at any facility in Asia EVER! Adding to this the Sauna and Steam room were turned off! It took over 1 hour for them to turn on properly.
Having said all that the F and B were amazing! The restaurant was great and their service was amazing, shame about the facilities management! Disgusting!
September 24, 2014
Rated 3 out of 5 by CCCCcc Room clearning
The room cleaning is not good, grape was founded on the floor when check-in; daily room cleaning service missed the towel replacement.
August 24, 2014
Rated 4 out of 5 by Singapore354 Beautiful New Hotel
Excellent new hotel. My second stay. Great rooms and services normally excellent.
This trip no laundry / dry cleaning service available. Lucky I had spare dress shirt for meeting. I'll go back multiple times but carry extra clean clothes......
August 13, 2014
Rated 5 out of 5 by jean59 this hotel fiendly
when we arrive front office staff friendly welcome us
May 22, 2014
Rated 5 out of 5 by BB55 Very comfortable place to stay.
Hotel was very organized. clean, and well maintained.
The bed was excellent and I enjoyed my stay.
My room had a great view of the ocean.
Very nice hotel.
July 25, 2014
Rated 2 out of 5 by peter778899 Don't stay here if you are from Europe/USA
Nice property. However, air-conditioning switches off at 2.00 am and only starts again at 6.00 am in the morning! Room gets far too hot! The Chinese restaurant only offers white wines from China - served warm and very hard to get an ice-bucket!
July 13, 2014