Rated 5 out of 5 by Edzo Macy's Parade
We stayed here to attend Macy's Parade. We arrived late afternoon and were greeted by the wonderful front desk staff. About 30 minutes after we got to our room, the front desk followed up with a phone call to make sure everything was OK, which it was. Our room had nice view of Manhattan. We enjoyed happy hour and dinner in the hotel restaurant, good service and good food. In the morning, we easily walked to the subway and went to the Macy's parade. We had been offered a late check out which was great. The hotel is a great alternative to staying in Manhattan and all the staff were very good.
December 1, 2013
Rated 4 out of 5 by Malvasia83 We had a very pleasant stay!!
While my finance and I enjoyed our stay very much, as the hotel room was very clean, the restaurant, Michael's had a nice atmosphere and the food was really good!! I think that one thing in particular needs a little more attention.. And I think that the concierge staff need better training to become better at understanding the customer and their needs, by being better listeners, as there were a few times when we had some questions for the concierge staff, and we were not given proper responses.
December 1, 2013
Rated 5 out of 5 by Cher65 First time, but not the last
Our stay was a pleasant one at the Four Points by Sheraton at Long Island City, NY. The staff was quite friendly, the room was clean, comfortable and a comfort to come back to at the end of the day. We will stay there again and recommend other family members to do the same.
December 2, 2013
Rated 3 out of 5 by kingkong77 #809 is too noisy
There is a storage in front of room #809, and the maintenance staff keep opening and closing the storage door during night time. It sounds like someone trying to open the door of our room. I could not sleep well.
You need to solve this asap. thanks.
November 29, 2013
Rated 5 out of 5 by tclayton10 Manhattan convenience without the Manhattan price tag
As others have written, I was a bit skeptical staying outside of Manhattan. However, this location is in a quiet,older mixed residential/light commercial neighborhood. The locals were friendly and the area was very quiet and safe, even when walking from the subway station well after midnight on each night of our stay.
The rooms are small, but normal by NYC standards, and VERY comfortable. The bathroom was what I'd consider large. The NYC skyline view was great! Our only complaint was the lack of drawer space.
The subway (and a great local diner) are only three blocks away, making the trip into Manhattan less than 20 minutes.
March 21, 2012
Rated 1 out of 5 by DeeDeeC Horrible customer service and accomodations
I am a loyal SPG member and have rarely had any problems. There was a repetitive noise outside of my room all night. When I asked about it, both guest services and the manager said they had never heard of such thing and offered nothing to make it better.
November 20, 2013
Rated 5 out of 5 by TheEmu Had no idea what to expect
I have never stayed in Long Island City before, and I was a little anxious about it. Luckly, I chose the right place, and it's actually a cool town, too.
Brand new. Stayed right next to the patio that has a stunning panorama of the NYC skyline.
The staff was great - had my room ready exactly when I needed it.
So close to any line you need to jump on to get into the city. Had room service and loved it as well!
February 21, 2012
Rated 4 out of 5 by ChrisG88 Choose this for value, not the surroundings
If you want to be fairly close to central New York City, but avoid the very high prices of Manhattan hotels, this could be a smart choice. With a good subway line just a couple of blocks away, it's easy to get to most central places, but because the hotel is a little bit off the beaten track the room rates are lower. Staff were very helpful and friendly. Room was well appointed and comfortable. Room cleaning was good some days, less good on others. The neighbourhood is not great, but perfectly safe (this may be the reason there are no photos of the hotel on the website, only artist's impressions). Facilities such as restaurant, bar, rest rooms and gym are all adequate, but not brilliant. I would happily stay again when cost is an important factor, but would not bring my wife here for a weekend away.
November 12, 2013