Rated 4 out of 5 Decent Place
Very nice public spaces; a great place for family reunions, weddings, etc. at a budget price.
Disappointing that my Platinum status wasn't recognized at check in - even had to ask for the check in amenity.
Room is very comfortable - but has some issues. The bathroom fan doesn't shut off and is on the medium loud range. The heating / cooling is also loud. It's the old wall unit type. The soap, conditioner, and shampoo are in dispensers - shampoo one didn't work. I am personally not a big fan of shared dispensers.
But even with the minor issues, it is a good value, as long as your expectations are in check.
December 2, 2012
Rated 4 out of 5 by 1shufly Disappointed , as Compared to other properities
1) Disappointed w/ size of Elevator
2) " " " " that lunch service was NOT
Available on Sunday / Day of Check-Out
3) Disappointed that dinner service was NOT
Available longer on Thursday .........
4) A Wake - Up Calls I could NOT place
On Thursday & Saturday .......................
YOUR IN-HOUSE PHONE SERVICE
NEEDS SOME SERIOUS " UPGRADES "
5) The property looks just fine !
Rooms and staffing are just FINE !
August 20, 2014
Rated 4 out of 5 Nice stay in snow storm
Michigan is a wonderful winter wonder land....with lots of snow this year. So because of the winter storm I put my parents up at the 4 Points so they could enjoy my older nieces basketball game and celebrate the 8th birthday of my youngest niece in Kalamazoo.
This hotel always treats my parents great. 1st floor room, since my mom doesn't like elevators. Close to a door so my dad can watch the car.
While the food is so/so my parents really enjoy the breakfast buffet and the staff dote over them so all in all this place is great for them.
While I am use to much better SPG properties and treatment in this price range, it is an overall good value and it is SPG!
February 1, 2014
Rated 3 out of 5 Average Low End Hotel
I have stayed here many times now. It never seems to get better, just stays average. It is clean and in a good location, but other than that, nothing is outstanding.
SPG recognition doesn't seem to occur at this property. I had three rooms booked, NONE were ready on check in. It was pretty late in the day before two of the three were ready.....no consideration for order of cleaning to get the rooms ready for a SPG Platinum.
Breakfast buffet is of average quality.
August 8, 2013
Rated 4 out of 5 by gascfp Nice setting
Enjoyed stay at this hotel in Kalamazoo for Lincoln Club event at Gilmore Museum. No complaints about any part of stay. Friendly staff!
August 14, 2014
Rated 4 out of 5 Nice place
Overall this is a nice budget hotel. The rooms are nice, but the noise level can be high if the hotel is on the full size.
The food is of average quality at best, I wouldn't recommend eating here.
I had an issue of barking dogs on two stays now, the front desk was great and took care of it right away. However, I shouldn't have to deal with barking dog wile staying in a hotel.
February 10, 2013
Rated 5 out of 5 by chase118 Great stay of four nights
From the minute I walked up to the counter to check in the staff was extremely helpful and courteous. The room was very nice and clean as well. I would definitely stay there again if I am in the area.
August 13, 2014
Rated 4 out of 5 Nice stay
Staff went above and beyond to make it a nice stay. Property is modest but very clean. Not many perks for Platinum members, but adequate, haven't been upgraded here yet - not even sure they have suites or not. Staying once more in a few days so I will post again. Breakfast buffet okay, but not many healthy options.
December 25, 2012
Rated 2 out of 5 by temp1 Decent option; but service is lacking
Hotel overall wasn't bad-- however, I found a cigarette butt and Mountain Dew bottle in my room upon check-in, and these were not picked up for 3+ hours-- this is unacceptable.
July 17, 2014
Rated 4 out of 5 by Bruce76 Minor problem in bathroom
I had a problem with the vanity bath drawer in room 308. This drawer holds the hair dryer, and when pulled out, it fell on my leg scraping it. The drawer is too short in depth. It should have a stop to prevent it from coming out. Same thing happened to the Schneiders who were staying at the same old-car event Aug 6-10.
August 11, 2014
Rated 5 out of 5 by Cyndi123 Best night sleep in days!
Pillows and bed were comfortable, inviting, temperature and soothing lighting were ideal, location was convenient, kids really enjoyed the pool and were excited that it was open later because we arrived after 8:00pm. Restaurant in hotel was good except wait time for food was a little long. Just glad we didn't have to leave the hotel to find food. Overall, excellent service and wonderful stay. We will definitely be returning on our way to Detroit.
August 8, 2014
Rated 4 out of 5 Nice place
The hotel is a nice budget priced property. The rooms are nice and clean. However, this is my 4th or 5th stay, and rarely do they recognize my SPG Platinum status. Very few cars in the parking lot, can't believe their wasn't a suite to upgrade me to.
April 14, 2013
Rated 4 out of 5 by Bonnie112 Great Hotel But...
This is a great hotel but the north stairway between floors 1 and 2 had a loose step that caused my father to fall. The front desk was alerted but no effort was made to alert others guests to the risk.
August 12, 2014
Rated 5 out of 5 by Cody23 Lincoln Club, Everyone was wonderful
The staff worked really hard, an deserve
to be applauded. Right from the front desk to the hard working crew on the rooms.
Everyone made the visit memoralble
Diane & Barry Griffin
August 11, 2014
Rated 1 out of 5 by ed522 I would not stay here again
We stayed on the first floor which smelled musty, We had a buffet breakfast ALL the dishes were dirty. I will say that again ALL the dishes were dirty. I mentioned that to an employee only took a few dishes back to wash off. Next the fruit was not fresh, it was old. At this point our family lost our appetite. The next night we stayed at the four points in Saginaw.
July 9, 2014
Rated 3 out of 5 by thewayofthefuture Internet Conenctivity Issues
If you're passing through on the highway or in town on a leisure visit, this hotel is perfectly fine, with a full-service restaurant and clean rooms/common areas. However, I cannot recommend this property for business travel due to very poor internet connectivity. During my 5 night stay I never had a full wi-fi signal and often noticed a stronger signal coming from the hotel next door. Multiple co-workers told me they will no longer stay at this location due to the same issue. Each had stayed on a different floor so the problem was not unique to my room.
November 10, 2013
Rated 5 out of 5 by michele1234 You made my family feel at home!
Thank you for the extra care that you gave my friends and their five small children. On the weekend that they needed to stay you only had King Bedded rooms available, I asked for them to be connecting and knew that Valerie, the most wonderful Front Office Manager would do her best to make it happen. Sometimes over the phone you are sure the person you are talking with cares, I knew when I spoke with Valerie that she did.
My friends trip was last minute and stressful, an unexpected glitch caused the trip, but the result was they felt they had taken a mini vacation.
They said your breakfast was amazing, their day started off right.
Thank you so very much for making my friends feel at home on a stressful weekend.
July 29, 2014
Rated 3 out of 5 by mstrout Four Points by Sheraton
I choose this hotel because it was a part of the SPG program. My husband & I have stayed at other SPG hotels and were very impressed so I may have had my hopes set too high. The website shows this hotel having a pool but it ended up being under construction and we were told to use the pool at another hotel in walking distance. I felt uncomfortable with that arrangment. The web site should have indicated the pool would be under construction. Also the web site said the bar was opened untill 11pm, we checked in at 9:30pm & were told that the bar was closing. I mentioned the web site showed diffrent hours and they said corprate does the web site not them. The web site was very misleading and that was the only information I had to go on when choosing a hotel. I trusted this hotel would be as nice as the others and ended up disappointed.
November 23, 2012
Rated 1 out of 5 by Bob406 Dog Kennel
We were very disappointed with the conditions of this "hotel" it is suited more for a dog kennel than for human travelers. I will say the staff was very friendly except for the night clerk on Friday the 13th of June when he offered to move our room because of barking dogs at 10:30 that night. I just think when reservations were maid back in March for this 3 day weekend we and other guest should have been informed that the hotel would be taken over by animals. The facilities were also in need of repair as you could feel the padding under the stained ripped carpeting was also ripped up and the hallways with the pealing wall covering. The morning buffet was in my opinion not eatable with cold eggs and potatoes that must have been made the day before just another waste of good money for a buffet.
June 17, 2014
Rated 3 out of 5 by Towels Good place to rest
We passed by this place for a night as a rest stop and did not expect much other than a bed. We had a sweetie on check in and our keys for the room were ready. I asked for a room in the high floor and they gave me what i asked for. The lady we got on check out was ok but could have been more friendly and it would not hurt her to smile. We did not try the food there but the place looked nice. The hotel smelled very nice. The only problem we had was in the room. Everything looked nice and clean until we got to bed. The sheets were filthy and had huge stains on it. So we removed it and slept without the dirty sheets. There is free parking which is always a plus.
July 11, 2012
Rated 3 out of 5 Okay stay with great in-room dining experience
The property overall is a pretty nice place. However, it is a bit high priced for a category 2, and for what you receive as an SPG member - limited acknowledgment. I have never been upgraded to a Jacuzzi room with probably a dozen or so stays here to date. I have noticed on the last couple of check-ins they have thanked me for being platinum - but I sense they still don't get the program and were just told to say that!
The breakfast buffet amenity is okay, the food is at best of average quality, but I did notice on this stay there seems to be a bit more of the fresh fruit to select from, and the staff were more attentive than I have observed in the past.
I also ordered the in room fresh pizza on this trip. It was excellent, given the quality of the breakfast buffet I was skeptical, but with the snow storm I didn't want to go out. I highly recommend their pizza!
The pool is decent size, however it is very noisy with the in room heating/cooling system.
The workout area is well equipped given the smaller size of this property.
Overall, it is a decent place to stay; just keep your expecations in check and you will have an average hotel stay.
February 4, 2014
Rated 5 out of 5 by Josea1984 Great staff!
Everyone on the staff made us feel welcome from a cheerful "good morning" from housekeeping to "good night" from the manager on duty. They obviously make every effort to deliver a pleasant experience!
January 7, 2013
Rated 4 out of 5 by BDC23 Nice clean property
Staff was very helpful and the property was very nice.
June 14, 2013
Rated 2 out of 5 by SSSSSSSS Four Points Sheraton Kalamazoo - HIGHWAY NOISE
Overall good hotel experience (staff, food, gym, etc), except overriding issue of highway proximity and lack of any sound abatement (could see outside through HVAC system). Downshifting trucks and at least one emergency siren repeatedly woke from sound sleep. Thouroughly disturbing stay. Check-in process MUST ask if noise is an issue. Won't return.
June 12, 2014
Rated 5 out of 5 by ShyJo Easily assessible
Close to through highways, making it a great mid-trip over-night stop.
July 27, 2014
Rated 2 out of 5 by PatS Barking dog
There was a dog in the next room barking. Very unpleasant and disappointing. I expect better from Sheraton.
October 14, 2013
Rated 5 out of 5 by nikolay83 Great staff
Very friendly and responsive staff.
Decent internet speed. Fast enough to stream videos.
Food at the restaurant has consistently good quality.
Good selection of local beer.
Happy hours on Wednesday.
Great breakfast (includes large variety of fruits).
Good location that offers easy access to interstate.
Decent gym and swimming pool.
Spacious rooms and comfortable beds.
July 21, 2014
Rated 3 out of 5 by davidmoorepd Run down and overpriced
For the cost I thought the hotel was run down and dirty. The hallway had a bunch of trim missing, the bathroom was not exactly spotless and the TV reception was miserable. I expected more for a $150 room in Kalamazoo. I will not stay there again.
July 23, 2014
Rated 4 out of 5 by Chris87 Excellent restaurant with great prices
While my hotel stay on the whole was average to good, I was blown away by the quality of the food service at this SPG property. My wife and I ordered room service breakfast on Saturday morning and were both very impressed by the quality of the food and presentation.
July 21, 2014
Rated 5 out of 5 by Katela43 Miller/Mertz Wedding
While I didn't have a lot of time actually at the hotel, the room was beautiful. The bed was nice and comfy, the room was quiet without the distractions of hallway activity, and the wake-up call was nice and accurate. I wish I would have had time to use the pool & I wish there had been a complimentary continental breakfast available (lesser quality inns have decent continental breakfasts included in the cost & felt that would have been a nice option to offer a guest). Thanks again! The clerk at check-in was wonderful!
August 5, 2013