Rated 4 out of 5 by NanR A Difficult Evening
We were checking in about 1 am and a woman was there trying to check in. She didn't have adequate identification. She was running from her dangerous husband and had a 4-year-old child in her arms. She was turned away by the front desk. I ended up funding her night stay. I understand this is a difficult situation for all but wondered if a better policy could have been followed.
July 8, 2014
Rated 4 out of 5 Decent Cat 2 Hotel
Overall this is a nice property, it has great lobby, a fun food and bar space. Elevators break down alot, and are old and clanky. Rooms are showing some wear and tear. Take the points as the breakfast buffet is not very good, and the service is even worse.
Simply keep in mind it is a Cat 2 and don't expect great SPG upgrades or services and you will be just fine. I am glad there is an SPG property in the area, so I can overlook some of it's shortcomings. I was a bit disappointed that the web site showed jazzui rooms , but I never get upgraded to one, not even with my suite night rewards. Stayed here many times, at some point I think I would get one.
December 26, 2013
Rated 5 out of 5 3rd Time is a Charm
This was my third stay at this property. Finally there was a great person at the desk, who acknowledged my platinum status and upgraded the room to a two room suite. She went above and beyond, and really made this my nicest stay at the property. As I am sure I will be in the Kazoo area many more times, and I glad they are starting to understand the SPG program!
The breakfast buffet is of average quality, but the staff is wonderful, coffee cup never goes lower than 1/2 a cup, and the cook came out and prepared a waffle with fresh blueberries in it for my mom! Nice touch.
December 26, 2012
Rated 4 out of 5 Decent Place
Very nice public spaces; a great place for family reunions, weddings, etc. at a budget price.
Disappointing that my Platinum status wasn't recognized at check in - even had to ask for the check in amenity.
Room is very comfortable - but has some issues. The bathroom fan doesn't shut off and is on the medium loud range. The heating / cooling is also loud. It's the old wall unit type. The soap, conditioner, and shampoo are in dispensers - shampoo one didn't work. I am personally not a big fan of shared dispensers.
But even with the minor issues, it is a good value, as long as your expectations are in check.
December 2, 2012
Rated 4 out of 5 by A1943 Excellent staff
I loved the room,very comfortable, the only thing I can complain about is the air conditioner. It worked great and the room was very comfortable but when it kicked on and ran it was very very loud. The staff was wonderful so helpful and attentive!
June 30, 2014
Rated 4 out of 5 by REMS hotel staff great
hotel staff very accommodating to our request for room change, it made our stay so much more enjoyable, they moved us to a quieter floor
June 30, 2014
Rated 4 out of 5 Nice stay in snow storm
Michigan is a wonderful winter wonder land....with lots of snow this year. So because of the winter storm I put my parents up at the 4 Points so they could enjoy my older nieces basketball game and celebrate the 8th birthday of my youngest niece in Kalamazoo.
This hotel always treats my parents great. 1st floor room, since my mom doesn't like elevators. Close to a door so my dad can watch the car.
While the food is so/so my parents really enjoy the breakfast buffet and the staff dote over them so all in all this place is great for them.
While I am use to much better SPG properties and treatment in this price range, it is an overall good value and it is SPG!
February 1, 2014
Rated 3 out of 5 by GaryMillion Not up to Four Points Standard
Stayed one night in June. Staff were friendly and check-in was efficient. There was no mention of it but it looked like the hotel was under renovation, no trim on room doors, no baseboard in the halls and wallpaper peeling back. Our room had no towels and there was an empty water bottle laying on the floor.
June 23, 2014
Rated 4 out of 5 by Fred21675 Paper thin walls
The walls of the rooms are paper thin. We were able to hear conversations in the room next to us as well as their TV.
June 24, 2014
Rated 4 out of 5 by JenniB77 Amazing Front Desk Staff!
I stayed at the Four Points recently for a business trip and the hotel was pretty nice. The lobby was clean and inviting, the parking was good, and the public areas were clean and well presented. When I checked in the first room they gave me had a small issue but the front desk staff, Alana and Veronica, were more than happy to offer a room change and even gave me a coupon to the restaurant/bar for the trouble. The room itself was nice, mine had a mini fridge and a microwave which was very helpful and the bathroom was really nice, especially with the shampoo, conditioner and body wash being provided to you. The bed itself was a little hard for my taste, but the linens were clean and the pillows were soft. The hotel has a nice pool area which I really enjoyed, although with all the room they have a hot tub would have been a great addition. Although the hotel was nice I have to say the best part was the staff. Alana was absolutely amazing and extremely helpful! During my visit I actually ended up in the emergency room. I had a friend back at the hotel who was unable to get to me and Alana was so sweet she had the hotel shuttle that usually only goes to the airport bring my friend to the hospital. When I arrived back at the hotel that evening she was clearly worried about me and very excited to see that I was ok. I have stayed in many hotels in my lifetime as I tend to travel a lot, but this by far was the best service I have ever gotten! I would definitely come back to this hotel any time knowing that I'd be in good hands! Great job ladies Keep up the good work!
June 25, 2014
Rated 3 out of 5 Average Low End Hotel
I have stayed here many times now. It never seems to get better, just stays average. It is clean and in a good location, but other than that, nothing is outstanding.
SPG recognition doesn't seem to occur at this property. I had three rooms booked, NONE were ready on check in. It was pretty late in the day before two of the three were ready.....no consideration for order of cleaning to get the rooms ready for a SPG Platinum.
Breakfast buffet is of average quality.
August 8, 2013
Rated 1 out of 5 by Bob406 Dog Kennel
We were very disappointed with the conditions of this "hotel" it is suited more for a dog kennel than for human travelers. I will say the staff was very friendly except for the night clerk on Friday the 13th of June when he offered to move our room because of barking dogs at 10:30 that night. I just think when reservations were maid back in March for this 3 day weekend we and other guest should have been informed that the hotel would be taken over by animals. The facilities were also in need of repair as you could feel the padding under the stained ripped carpeting was also ripped up and the hallways with the pealing wall covering. The morning buffet was in my opinion not eatable with cold eggs and potatoes that must have been made the day before just another waste of good money for a buffet.
June 17, 2014
Rated 4 out of 5 Nice place
Overall this is a nice budget hotel. The rooms are nice, but the noise level can be high if the hotel is on the full size.
The food is of average quality at best, I wouldn't recommend eating here.
I had an issue of barking dogs on two stays now, the front desk was great and took care of it right away. However, I shouldn't have to deal with barking dog wile staying in a hotel.
February 10, 2013
Rated 4 out of 5 Nice stay
Staff went above and beyond to make it a nice stay. Property is modest but very clean. Not many perks for Platinum members, but adequate, haven't been upgraded here yet - not even sure they have suites or not. Staying once more in a few days so I will post again. Breakfast buffet okay, but not many healthy options.
December 25, 2012
Rated 4 out of 5 Nice place
The hotel is a nice budget priced property. The rooms are nice and clean. However, this is my 4th or 5th stay, and rarely do they recognize my SPG Platinum status. Very few cars in the parking lot, can't believe their wasn't a suite to upgrade me to.
April 14, 2013
Rated 3 out of 5 by thewayofthefuture Internet Conenctivity Issues
If you're passing through on the highway or in town on a leisure visit, this hotel is perfectly fine, with a full-service restaurant and clean rooms/common areas. However, I cannot recommend this property for business travel due to very poor internet connectivity. During my 5 night stay I never had a full wi-fi signal and often noticed a stronger signal coming from the hotel next door. Multiple co-workers told me they will no longer stay at this location due to the same issue. Each had stayed on a different floor so the problem was not unique to my room.
November 10, 2013
Rated 2 out of 5 by SSSSSSSS Four Points Sheraton Kalamazoo - HIGHWAY NOISE
Overall good hotel experience (staff, food, gym, etc), except overriding issue of highway proximity and lack of any sound abatement (could see outside through HVAC system). Downshifting trucks and at least one emergency siren repeatedly woke from sound sleep. Thouroughly disturbing stay. Check-in process MUST ask if noise is an issue. Won't return.
June 12, 2014
Rated 3 out of 5 by mstrout Four Points by Sheraton
I choose this hotel because it was a part of the SPG program. My husband & I have stayed at other SPG hotels and were very impressed so I may have had my hopes set too high. The website shows this hotel having a pool but it ended up being under construction and we were told to use the pool at another hotel in walking distance. I felt uncomfortable with that arrangment. The web site should have indicated the pool would be under construction. Also the web site said the bar was opened untill 11pm, we checked in at 9:30pm & were told that the bar was closing. I mentioned the web site showed diffrent hours and they said corprate does the web site not them. The web site was very misleading and that was the only information I had to go on when choosing a hotel. I trusted this hotel would be as nice as the others and ended up disappointed.
November 23, 2012
Rated 3 out of 5 by Towels Good place to rest
We passed by this place for a night as a rest stop and did not expect much other than a bed. We had a sweetie on check in and our keys for the room were ready. I asked for a room in the high floor and they gave me what i asked for. The lady we got on check out was ok but could have been more friendly and it would not hurt her to smile. We did not try the food there but the place looked nice. The hotel smelled very nice. The only problem we had was in the room. Everything looked nice and clean until we got to bed. The sheets were filthy and had huge stains on it. So we removed it and slept without the dirty sheets. There is free parking which is always a plus.
July 11, 2012
Rated 3 out of 5 Okay stay with great in-room dining experience
The property overall is a pretty nice place. However, it is a bit high priced for a category 2, and for what you receive as an SPG member - limited acknowledgment. I have never been upgraded to a Jacuzzi room with probably a dozen or so stays here to date. I have noticed on the last couple of check-ins they have thanked me for being platinum - but I sense they still don't get the program and were just told to say that!
The breakfast buffet amenity is okay, the food is at best of average quality, but I did notice on this stay there seems to be a bit more of the fresh fruit to select from, and the staff were more attentive than I have observed in the past.
I also ordered the in room fresh pizza on this trip. It was excellent, given the quality of the breakfast buffet I was skeptical, but with the snow storm I didn't want to go out. I highly recommend their pizza!
The pool is decent size, however it is very noisy with the in room heating/cooling system.
The workout area is well equipped given the smaller size of this property.
Overall, it is a decent place to stay; just keep your expecations in check and you will have an average hotel stay.
February 4, 2014
Rated 5 out of 5 by Josea1984 Great staff!
Everyone on the staff made us feel welcome from a cheerful "good morning" from housekeeping to "good night" from the manager on duty. They obviously make every effort to deliver a pleasant experience!
January 7, 2013
Rated 4 out of 5 by BDC23 Nice clean property
Staff was very helpful and the property was very nice.
June 14, 2013
Rated 5 out of 5 by HEB0123 Truly enjoyed our stay.
This was our second visit to Kalamazoo and we have stayed at this hotel both times. The staff are very friendly and work hard to ensure you have a good time at thier facility. The beds are fantastic and the food in the restaurant was delicious.
All in all, we would highly recommmend this hotel.
April 22, 2014
Rated 5 out of 5 by George3rd Business Traveler
Nice Hotel, great loaction, near the airport & My Customer. Nice Bar & resturant
June 7, 2014
Rated 5 out of 5 by Katela43 Miller/Mertz Wedding
While I didn't have a lot of time actually at the hotel, the room was beautiful. The bed was nice and comfy, the room was quiet without the distractions of hallway activity, and the wake-up call was nice and accurate. I wish I would have had time to use the pool & I wish there had been a complimentary continental breakfast available (lesser quality inns have decent continental breakfasts included in the cost & felt that would have been a nice option to offer a guest). Thanks again! The clerk at check-in was wonderful!
August 5, 2013
Rated 3 out of 5 by Greg737 Hot room
I stayed on the 6th floor. As soon as I got off the elevator, I knew there were problems. It was very hot in the hallway. Walked into a 76* room, with the thermostat set to 76. Turned it down to 70 and it seemed to cool so I went to bed. Woke up a couple hours later in a sweat because temp was back up to 76*. I think the motion sensor resets when it doesn't see motion. This happened 4 times through the night. Also Internet was very slow. Maybe because I was on the end of the
July 17, 2013
Rated 2 out of 5 by DebT This hotel was awful
We stayed at the hotel while we were attending a dog show. We travel all over the U.S. showing our dogs and we like to stay in nicer hotels and don't mind paying a little more. When I made the reservation I asked how old the hotel was and I was told 2 years. It sounded nice so I made the reservation. When we arrived I was surprised to see that the wall paper in the hallway was peeling and there was no molding around the bottom. The carpet in our room was really dirty and we wouldn't walk on it without shoes. We arrived late on Thursday and left early on Friday morning for the dog show. When we returned on Friday evening our room hadn't had maid service. We were too tired to call and complain so we just went to bed. The next morning we checked out. A few hours later, I received a message on my cell phone that an extra $50.00 had been charged on my credit card because there was dog hair in the room and the carpet was dirty. We had already agreed to pay $25.00 - the usual pet fee. But we were not going to pay another $50.00 because there was dog hair in the room on a filthy carpet. They didn't clean the room the day before!!!! I called and complained and they said they would waive the extra $50.00. I'll be watching my credit card bill to make sure that happens. I would not recommend this hotel and will never use them again.
May 28, 2014
Rated 4 out of 5 by Bill1205 Outstanding Choice In The Area
Nice and clean hotel with acceptable price range. Will visit again if travel around the same area.
May 27, 2014
Rated 5 out of 5 by iahawkeye Very Good Stay
I was very happy with our stay at this hotel. I travel a lot for business, and it is not often that you find a hotel that is clean, has a very good staff, and is very well priced. There wasn't a ton of restaurant options nearby, so it was nice to have a restaurant in the hotel as well. I was especially happy with the staff at the restaurant who were very accommodating. Would definitely recommend staying here.
November 21, 2012
Rated 3 out of 5 by Noisehater Out of control guests
Friday, May 16, 2014. Midnight to 4:00 am, drunken hotel guests were allowed to roam the third floor hall, disturbing other guests. Hotel management call three times, noisy patrons warned three times, no effect. They should have been warned by police after the second attempt by management, then thrown out. They were not.
May 18, 2014