Rated 4 out of 5 by MIami217 Kalamazoo on business
good nights sleep, clean , no issues
October 3, 2014
Rated 2 out of 5 by Rev1 Noise level
Very noisy - traffic on the one side - hallway & doors slamming on the other side.
October 2, 2014
Rated 2 out of 5 by Cantaloup This Hotel Could Use Some Changes
Although the room was comfortable, it was not very clean. It was not at all convenient that room service closes at 10 PM, as there is no restaurant located in the hotel for those who are not able to drive or travel to outside dining.
September 28, 2014
Rated 4 out of 5 by mfuzz Clean, close to everything, comfortable
Great place to stay with easy access to I94
September 21, 2014
Rated 5 out of 5 by hahahahaha Nice hotel. Great services.
Good. We have a baby and the hotel give us a baby bed for free!
September 2, 2014
Rated 3 out of 5 by DON43 Some pluses, some minuses
This was a two night stay with our grand kids. We had two rooms, one King-bedded and one with two beds. This was our first stay at this property. The hotel has easy access from I94 but the surroundings are not very attractive being semi-industrial. Also, when we arrived there were a number of trucks and car haulers in the parking lot. Once inside, there is nicely appointed lobby area. After some discussion, we were assigned adjoining rooms on the second floor with one of the rooms being a larger room with sitting area. It would have been nice to have been on one of the upper business floors. The air conditioning in both rooms was noisy which interferes with sleep. However, this is fairly typical of Four Points properties. Potters restaurant is just great. We had dinner and breakfast there on both days. Good food and service at very reasonable prices. Only one complementary bottled water was provided in each room on first night and only one bottle in one room for the second night. Also we were short of towels and bath mats in both rooms. This was corrected by a call to Guest Services. On the first morning, I was making a coffee and the creamer had expired making the coffee not drinkable. There is a very nice pool. The pool towels, however, are more the size of hand towels rather than bath towels. I think that my main problem was that I thought the rate that I paid was not justified by the standard of the hotel.
August 31, 2014
Rated 5 out of 5 by csagliano Great features
Not THAT close to kzoo, but overall great experience
August 27, 2014
Rated 3 out of 5 by disappointingstay Not enough to keep me loyal to SPG
This is the best SPG option in the area but it is not enough to keep me from going with other groups. Have stayed several times at this location and doesn't seem to be making improvements
Love the pillows and the breakfast buffet but the overall needs improvement.
Elevators are slow, rugs are worn, ironing board covers don't stay on. Comforter had brown stains on it when I got there. Shower had leftover soap bar with hair on it from previous guest. While staff member who came was apologetic there was no acknowledgement upon checking out.
Night staff is the best part as they were responsive, friendly and apologetic but management doesn't really care to put in the money to keep this updated or presentable.
August 22, 2014
Rated 4 out of 5 by 1shufly Disappointed , as Compared to other properities
1) Disappointed w/ size of Elevator
2) " " " " that lunch service was NOT
Available on Sunday / Day of Check-Out
3) Disappointed that dinner service was NOT
Available longer on Thursday .........
4) A Wake - Up Calls I could NOT place
On Thursday & Saturday .......................
YOUR IN-HOUSE PHONE SERVICE
NEEDS SOME SERIOUS " UPGRADES "
5) The property looks just fine !
Rooms and staffing are just FINE !
August 20, 2014
Rated 4 out of 5 by gascfp Nice setting
Enjoyed stay at this hotel in Kalamazoo for Lincoln Club event at Gilmore Museum. No complaints about any part of stay. Friendly staff!
August 14, 2014
Rated 5 out of 5 by chase118 Great stay of four nights
From the minute I walked up to the counter to check in the staff was extremely helpful and courteous. The room was very nice and clean as well. I would definitely stay there again if I am in the area.
August 13, 2014
Rated 4 out of 5 by Bonnie112 Great Hotel But...
This is a great hotel but the north stairway between floors 1 and 2 had a loose step that caused my father to fall. The front desk was alerted but no effort was made to alert others guests to the risk.
August 12, 2014
Rated 4 out of 5 by Bruce76 Minor problem in bathroom
I had a problem with the vanity bath drawer in room 308. This drawer holds the hair dryer, and when pulled out, it fell on my leg scraping it. The drawer is too short in depth. It should have a stop to prevent it from coming out. Same thing happened to the Schneiders who were staying at the same old-car event Aug 6-10.
August 11, 2014
Rated 5 out of 5 by Cody23 Lincoln Club, Everyone was wonderful
The staff worked really hard, an deserve
to be applauded. Right from the front desk to the hard working crew on the rooms.
Everyone made the visit memoralble
Diane & Barry Griffin
August 11, 2014
Rated 5 out of 5 by Cyndi123 Best night sleep in days!
Pillows and bed were comfortable, inviting, temperature and soothing lighting were ideal, location was convenient, kids really enjoyed the pool and were excited that it was open later because we arrived after 8:00pm. Restaurant in hotel was good except wait time for food was a little long. Just glad we didn't have to leave the hotel to find food. Overall, excellent service and wonderful stay. We will definitely be returning on our way to Detroit.
August 8, 2014
Rated 2 out of 5 by KScott House Keeping Issues
My room was not ready when I walked in. After getting it ready there were still objects in the bathroom from the previous tenant. Light switches were filthy and overall cleanliness of the room was poor. Asked the manager to have a couple burnt out light bulbs replaced and they did not do it. Although the place needs a serious face lift, that is no reason to allow such neglect from a cleanliness perspective.
August 8, 2014
Rated 5 out of 5 by michele1234 You made my family feel at home!
Thank you for the extra care that you gave my friends and their five small children. On the weekend that they needed to stay you only had King Bedded rooms available, I asked for them to be connecting and knew that Valerie, the most wonderful Front Office Manager would do her best to make it happen. Sometimes over the phone you are sure the person you are talking with cares, I knew when I spoke with Valerie that she did.
My friends trip was last minute and stressful, an unexpected glitch caused the trip, but the result was they felt they had taken a mini vacation.
They said your breakfast was amazing, their day started off right.
Thank you so very much for making my friends feel at home on a stressful weekend.
July 29, 2014
Rated 5 out of 5 by ShyJo Easily assessible
Close to through highways, making it a great mid-trip over-night stop.
July 27, 2014
Rated 1 out of 5 by Mark12421 Terrible customer service
Had received a fedex package during my stay and nobody informed me of this. I stopped by front desk twice after package was delivered (night before checkout and morning of checkout) and they still failed to tell me. No message was left on room phone either. Only after I had already left and was home I called to inquire about my e-receipt did they tell me they forgot to tell me about the package! Even worse I complained to the manager on the phone about this she asked for my number and said she'd find out what she could do for me---I have yet to get a call back. Very unprofessional. Only thing I liked about this stay was the restaurant. If you are SPG you should have better customer service than this.
July 26, 2014
Rated 3 out of 5 by davidmoorepd Run down and overpriced
For the cost I thought the hotel was run down and dirty. The hallway had a bunch of trim missing, the bathroom was not exactly spotless and the TV reception was miserable. I expected more for a $150 room in Kalamazoo. I will not stay there again.
July 23, 2014
Rated 5 out of 5 by nikolay83 Great staff
Very friendly and responsive staff.
Decent internet speed. Fast enough to stream videos.
Food at the restaurant has consistently good quality.
Good selection of local beer.
Happy hours on Wednesday.
Great breakfast (includes large variety of fruits).
Good location that offers easy access to interstate.
Decent gym and swimming pool.
Spacious rooms and comfortable beds.
July 21, 2014
Rated 4 out of 5 by Chris87 Excellent restaurant with great prices
While my hotel stay on the whole was average to good, I was blown away by the quality of the food service at this SPG property. My wife and I ordered room service breakfast on Saturday morning and were both very impressed by the quality of the food and presentation.
July 21, 2014
Rated 2 out of 5 by temp1 Decent option; but service is lacking
Hotel overall wasn't bad-- however, I found a cigarette butt and Mountain Dew bottle in my room upon check-in, and these were not picked up for 3+ hours-- this is unacceptable.
July 17, 2014
Rated 1 out of 5 by Elkdude Great Place
I always look for a hotel that gives me some of the comforts of home and Four Points is on target.
July 17, 2014
Rated 4 out of 5 by blueace80 Good, just not great!!!
Overall a good stay, just not as good as my normal Sheraton sleeps. We were on the first floor, which had an overwhelming smell of the pool. The moisture made the hallway look like it was falling apart. The rooms themselves were great, and the staff was very personable and responsive. I used the workout room both days and the equipment was fully functional and clean. A good stay like I said, just not great like I am accustomed too with Sheraton.
July 14, 2014
Rated 3 out of 5 by LindaAnd3LittleGirls Not Squeaky Clean
I have become a bit of an SPG snob and this hotel wasn't as squeaky clean as I have come to love and expect when I travel. Everything was "OK," but not top notch. For example the elevators were not clean, and the drawer for the hair dryer was difficult to maneuver. Again, not horrible, but not up to the standards I've come to know an love with SPG & Sheraton experiences.
July 12, 2014
Rated 5 out of 5 by Anna127 Extremely well run hotel
I travel a lot for work--including some pretty glamourous locations--but this hotel is really as good as any. It's not fancy but it has everything you need and exceptional service. The rooms are comfortable and it's great to have a decent restaurant. Close to downtown Kzoo, with more good food there.
July 11, 2014
Rated 1 out of 5 by ed522 I would not stay here again
We stayed on the first floor which smelled musty, We had a buffet breakfast ALL the dishes were dirty. I will say that again ALL the dishes were dirty. I mentioned that to an employee only took a few dishes back to wash off. Next the fruit was not fresh, it was old. At this point our family lost our appetite. The next night we stayed at the four points in Saginaw.
July 9, 2014
Rated 4 out of 5 by NanR A Difficult Evening
We were checking in about 1 am and a woman was there trying to check in. She didn't have adequate identification. She was running from her dangerous husband and had a 4-year-old child in her arms. She was turned away by the front desk. I ended up funding her night stay. I understand this is a difficult situation for all but wondered if a better policy could have been followed.
July 8, 2014
Rated 4 out of 5 by REMS hotel staff great
hotel staff very accommodating to our request for room change, it made our stay so much more enjoyable, they moved us to a quieter floor
June 30, 2014