Rated 3 out of 5 by Naj52 Nice hotel, beds too soft
We have stayed before and might stay again. Very clean.
Furnace ran always, bed too soft
This is the first time we had breakfast. Awful!! Took too long Eggs very over cooked. We will never eat there again.
December 11, 2013
Rated 5 out of 5 by esandy02 Excellent Choice
This is a great hotel. Very clean and comfortable. Staff is very friendly and helpful. We have family in Kalamazoo and stay at this hotel every time we come to town. Highly recommend
April 15, 2013
Rated 2 out of 5 by Highflyer40 Very disappointed
The room had dirty carpet with stains. Only half of the channels on the tv came in. Bathrooms dirty with hair all over the place. Yuck! Come on people! Keep your hotel clean!
June 22, 2013
Rated 4 out of 5 by Michigan6 great room service
The hotel was quite nice but the room service and the food was better than anticipated. Food was high quality and realistically priced and service was prompt and accurate.
June 25, 2013
Rated 5 out of 5 by Rick67 Great location and exemplary service. Very helpful staff who really care.
Third time to stay at this facility and it gets better every time. Exceptional rooms and amenities and staff are very helpful. We'll stay there everytime we visit Kzoo.
December 24, 2012
Rated 5 out of 5 by Taylor13 Comfort!
This hotel has a great atmosphere. The beds are the most comfortable beds I've ever had in any hotel. The lounge has delicious food along with great service.
April 13, 2013
Rated 5 out of 5 by TPHH A Great Place To Stay
My stay at the Four Points By Sheraton Kalamazoo was great. The beds were soooo comfortable. I'd recommend it to anyone considering staying in the area.
September 4, 2013
Rated 5 out of 5 by Cris1866 Excellent Experience
Rooms were clean and comfortable. Food service was good. The staff were extremely friendly and helpful. We would stay there again.
February 17, 2013
Rated 2 out of 5 by DebT This hotel was awful
We stayed at the hotel while we were attending a dog show. We travel all over the U.S. showing our dogs and we like to stay in nicer hotels and don't mind paying a little more. When I made the reservation I asked how old the hotel was and I was told 2 years. It sounded nice so I made the reservation. When we arrived I was surprised to see that the wall paper in the hallway was peeling and there was no molding around the bottom. The carpet in our room was really dirty and we wouldn't walk on it without shoes. We arrived late on Thursday and left early on Friday morning for the dog show. When we returned on Friday evening our room hadn't had maid service. We were too tired to call and complain so we just went to bed. The next morning we checked out. A few hours later, I received a message on my cell phone that an extra $50.00 had been charged on my credit card because there was dog hair in the room and the carpet was dirty. We had already agreed to pay $25.00 - the usual pet fee. But we were not going to pay another $50.00 because there was dog hair in the room on a filthy carpet. They didn't clean the room the day before!!!! I called and complained and they said they would waive the extra $50.00. I'll be watching my credit card bill to make sure that happens. I would not recommend this hotel and will never use them again.
May 28, 2014
Rated 1 out of 5 by riogeorge This hotel needs great improvements
The first floor hall and our room had a bad odor. Our first night a dog barked all night, we could hear the people in the next like they were in our room, and the floor was soaked with water after the rain. The next morning the parking lot was flooded and we had to wade water and avoid power cords in the water running a sump pump. The second two nights were not much better.
October 6, 2014
Rated 2 out of 5 by unhappyanniversary Don't recommend
Very unsatisfactory...booked suite for our anniversary. Had issue with using our points because of the type of room we requested....none of the communication prior to our booking the room ever mentioned that some rooms could not be paid for with points. And don't even get me started on the restaurant and the waiter who worked there (and I use the word "worked" very loosely here). Needless to say, we never even got a cup of coffee (because there was no coffee in the urns or cream or cups for that matter) and forget about the breakfast that was supposed to be included in our rate. I went to the front desk, advised my unhappiness, the young lady deducted $25 from our final bill and we packed up and left for home. We should have been spending our anniversary, which is today, with a nice meal, a bottle of wine and a relaxing soak in the jacuzzi. Oh, well....maybe next anniversary. Will never stay here again and will make sure we tell anyone else going to that area not to either. The young ladies at the front desk were very nice and accommodating Saturday morning and our meal at the restaurant the evening before was excellent....other than that, not happy with this visit at all.
February 17, 2013
Rated 2 out of 5 by Skyangel Needs Improvement
If you request a wake up call don't count on it being on time, this is not like the other SPG Resorts.
April 28, 2013
Rated 5 out of 5 by Mander Nice place!
Great place for a great price. The rooms were spacious, beds comfortable, and the staff was helpful.
January 4, 2013
Rated 5 out of 5 by Starwoodtraveler29 Nice location outside big city
Nice to have Starwood property in a smaller city
September 14, 2013
Rated 5 out of 5 by dl0942 Great service and location
Location was easy to get to from I-94
August 6, 2013
Rated 5 out of 5 by peety Four Points
It is the best hotel in town.
January 1, 2013
Rated 2 out of 5 by Kelly2009 Lots of remodeling during BUSY weekend
We reserved a stay on a busy weekend with 2 weddings and at least 1 convention/large gathering of some kind. The hotel chose to put in carpet down our hallway the morning of the wedding I attended while everyone was getting ready (a block of rooms were reserved for the wedding party and some guests). Lots of mess and the glue smell was overwhelming after a while. We had to limit our comings and goings due to what was occurring outside our room. This couldn't be done during the week or when less busy? There were no warnings remodeling would be done on the weekend we would be there or we may have chosen to stay somewhere else (I later learned some of the guests did know about the remodeling, but not that carpet would be put in on Saturday, the morning of the wedding).
We had hoped to keep our young kids entertained while we got ready and prior to leaving for the wedding, but the television did not turn on. I had to have my room key re-keyed 3 separate times (I kept it away from my purse and phone after the first time thinking I had caused the problem). My husband had to have his re-keyed twice. The shower hot/cold faucets were reversed, which is not a big deal, but on top of everything else, just one more problem someone should have rectified a long time ago. These are issues I would have expected were I to stay at a budget motel and pay about half what we paid for the weekend.
Beds WERE super comfortable. The bathroom and bedding were clean, though the carpet was badly stained in another room we visited. We DID receive a partial refund when we expressed our dissatisfaction.
I would wait for the remodeling to be completed, key cards/system replaced, and repairs to bathrooms and electronics made before considering a stay there again.
May 21, 2014
Rated 4 out of 5 by Justin312 Best Choice In Kalamazoo
In Kalamazoo, there are not a lot of available choices for hotels, so in my opinion, this is the best available in the area. During my stay, they were doing renovations in the majority of the rooms on the floor in which I was staying. I needed to be awake early, so it did not negatively affect me, but if you are looking to sleep in, I would request a room far away from the renovation team as they will wake you up with their noise. Once the renovations is complete, this will be a great facility. I opted for the breakfast in exchange for my bonus points for checking in, and by no means regret that decision as it is a full, hot breakfast.
February 4, 2013
Rated 3 out of 5 by disappointingstay Not enough to keep me loyal to SPG
This is the best SPG option in the area but it is not enough to keep me from going with other groups. Have stayed several times at this location and doesn't seem to be making improvements
Love the pillows and the breakfast buffet but the overall needs improvement.
Elevators are slow, rugs are worn, ironing board covers don't stay on. Comforter had brown stains on it when I got there. Shower had leftover soap bar with hair on it from previous guest. While staff member who came was apologetic there was no acknowledgement upon checking out.
Night staff is the best part as they were responsive, friendly and apologetic but management doesn't really care to put in the money to keep this updated or presentable.
August 22, 2014
Rated 5 out of 5 by AnnH2013 Fantastic staff at hotel!
We ended up staying for two weeks at this hotel due to our daughter having an ER C-section. We were so glad we choose this hotel to stay at. The room was comfortable, the food at the restaurant was good, but the staff is what made the service! Everyday when we came back from the hospital, the girls were asking how the baby was doing. They made us feel like this was our home away from home--they even bought the baby a going home present! Sonya, Jaimee, Nicole, Valerie and Macee went above and beyond the wonderful service. They truly have great employees here and that's what makes a great hotel! Our thanks to everyone who made a trying situation into a memorable trip!
September 17, 2013
Rated 4 out of 5 by MIami217 Kalamazoo on business
good nights sleep, clean , no issues
October 3, 2014
Rated 2 out of 5 by Rev1 Noise level
Very noisy - traffic on the one side - hallway & doors slamming on the other side.
October 2, 2014
Rated 2 out of 5 by Cantaloup This Hotel Could Use Some Changes
Although the room was comfortable, it was not very clean. It was not at all convenient that room service closes at 10 PM, as there is no restaurant located in the hotel for those who are not able to drive or travel to outside dining.
September 28, 2014
Rated 5 out of 5 by michele1234 You made my family feel at home!
Thank you for the extra care that you gave my friends and their five small children. On the weekend that they needed to stay you only had King Bedded rooms available, I asked for them to be connecting and knew that Valerie, the most wonderful Front Office Manager would do her best to make it happen. Sometimes over the phone you are sure the person you are talking with cares, I knew when I spoke with Valerie that she did.
My friends trip was last minute and stressful, an unexpected glitch caused the trip, but the result was they felt they had taken a mini vacation.
They said your breakfast was amazing, their day started off right.
Thank you so very much for making my friends feel at home on a stressful weekend.
July 29, 2014
Rated 4 out of 5 by mfuzz Clean, close to everything, comfortable
Great place to stay with easy access to I94
September 21, 2014
Rated 5 out of 5 by Bella71 Excellent stay!
I'm very difficult to please when it comes to staying in hotels, but I was very pleasantly surprised. The hotel was nicely updated, clean, and had friendly staff. The room had comfortable bedding and mattresses, nicely furnished and updated, and was clean-- the MOST important factor for me. The rooms were quiet, despite having neighbors in the rooms immediately next to mine on both sides. On my way out, 3 housekeeping staff greeted me with a good morning and 2 of them thanked me for my stay. To me, that speaks to the quality of the staff.
The only thing lacking was a small refrigerator in the room, which I believe should be standard in 3 star hotels.
This hotel would be best for business travel or an overnight stay.
March 2, 2014
Rated 4 out of 5 by 1shufly Disappointed , as Compared to other properities
1) Disappointed w/ size of Elevator
2) " " " " that lunch service was NOT
Available on Sunday / Day of Check-Out
3) Disappointed that dinner service was NOT
Available longer on Thursday .........
4) A Wake - Up Calls I could NOT place
On Thursday & Saturday .......................
YOUR IN-HOUSE PHONE SERVICE
NEEDS SOME SERIOUS " UPGRADES "
5) The property looks just fine !
Rooms and staffing are just FINE !
August 20, 2014
Rated 4 out of 5 by ConnieB breakfast somewhat lacking
Overall a very nice "conference style" hotel. In a rather crummy part of town, but it's clean and feels safe. The bedding is especially nice. I wish we could open the window, because we had to run the AC constantly, even though it was cool outside. The biggest downside was breakfast. For $11, I'd expect a better range of offerings. The sausages were good, but the same couldn't be said of the eggs or the muffins. And wouldn't it have been possible to have a better selection of cereal than kids' cereals and instant oatmeal? It would have been improved by some better breads and pastries (croissants, artisinal bread), cheese, ham, better coffee and juice. This was the kind of buffet breakfast a lot of hotels offer for free, not for $11.
May 14, 2013
Rated 5 out of 5 by Cyndi123 Best night sleep in days!
Pillows and bed were comfortable, inviting, temperature and soothing lighting were ideal, location was convenient, kids really enjoyed the pool and were excited that it was open later because we arrived after 8:00pm. Restaurant in hotel was good except wait time for food was a little long. Just glad we didn't have to leave the hotel to find food. Overall, excellent service and wonderful stay. We will definitely be returning on our way to Detroit.
August 8, 2014
Rated 5 out of 5 by KeithA Excellent hotel, amenities, staff.
I found this hotel on my smartphone, on my second trip to the area. I wish I'd known about it for my first trip. I showed up without a reservation, needing to be near the airport in hopes my luggage would get to me. They were able to accommodate me for two nights. The hotel met or exceeded all my expectations...so much so that I made a reservation and stayed for the duration of my 10-day business trip. I can't say enough about the hotel and staff. I would definitely recommend this hotel, and will stay again should I need to return to the area.
November 11, 2012