Rated 5 out of 5 by hahahahaha Nice hotel. Great services.
Good. We have a baby and the hotel give us a baby bed for free!
September 2, 2014
Rated 3 out of 5 by Jonij With Reservations
Overall, not up to par. I'm a Lifetime Platinum member, so hoped for better than a room right next to the elevator where you could hear the sound of the elevator moving regularly at night and did not receive my preference of a King bed. I arrived late and hotel was sold out, so I was stuck. Internet access is a constant struggle to get connected or stay connected.
For some reason the television volume reset itself to BLARING every time I turned it on.
The room was clean and the gym had decent selection of equipment.
March 26, 2014
Rated 4 out of 5 by Tregg01 Nice Renovation
Have stayed at this hotel a few times after it was renovated following the change from another national brand. The lobby and public areas are quite nice, and the front desk staff is kind and helpful. The rooms are nicely decorated, if a little small, and come with the standard amenities. Have not eaten at any of the dining options, so will have to try that soon. At last check, the pool was under construction, but the hotel next door is offering reciprocal visits until the Four Points is finished. Will definitely return.
July 9, 2012
Rated 4 out of 5 by blueace80 Good, just not great!!!
Overall a good stay, just not as good as my normal Sheraton sleeps. We were on the first floor, which had an overwhelming smell of the pool. The moisture made the hallway look like it was falling apart. The rooms themselves were great, and the staff was very personable and responsive. I used the workout room both days and the equipment was fully functional and clean. A good stay like I said, just not great like I am accustomed too with Sheraton.
July 14, 2014
Rated 4 out of 5 by Bruce76 Minor problem in bathroom
I had a problem with the vanity bath drawer in room 308. This drawer holds the hair dryer, and when pulled out, it fell on my leg scraping it. The drawer is too short in depth. It should have a stop to prevent it from coming out. Same thing happened to the Schneiders who were staying at the same old-car event Aug 6-10.
August 11, 2014
Rated 5 out of 5 by csagliano Great features
Not THAT close to kzoo, but overall great experience
August 27, 2014
Rated 5 out of 5 by Barb3603 A GREAT STAY
We stayed for 3 nights while attending a function in town. Hotel was easy to find right off highway and convenient to everything in town. Check-in was a breeze (as was check-out) and all staff we met were very friendly and professional. The room was a good size with an extremely comfortable king size bed and all the amenities you would expect. Had supper one night at their "Potters" restaurant. Food and service were great.
We hope to return to Kalamazoo next year and wouldn't think of staying anywhere else.
March 18, 2014
Rated 3 out of 5 by DON43 Some pluses, some minuses
This was a two night stay with our grand kids. We had two rooms, one King-bedded and one with two beds. This was our first stay at this property. The hotel has easy access from I94 but the surroundings are not very attractive being semi-industrial. Also, when we arrived there were a number of trucks and car haulers in the parking lot. Once inside, there is nicely appointed lobby area. After some discussion, we were assigned adjoining rooms on the second floor with one of the rooms being a larger room with sitting area. It would have been nice to have been on one of the upper business floors. The air conditioning in both rooms was noisy which interferes with sleep. However, this is fairly typical of Four Points properties. Potters restaurant is just great. We had dinner and breakfast there on both days. Good food and service at very reasonable prices. Only one complementary bottled water was provided in each room on first night and only one bottle in one room for the second night. Also we were short of towels and bath mats in both rooms. This was corrected by a call to Guest Services. On the first morning, I was making a coffee and the creamer had expired making the coffee not drinkable. There is a very nice pool. The pool towels, however, are more the size of hand towels rather than bath towels. I think that my main problem was that I thought the rate that I paid was not justified by the standard of the hotel.
August 31, 2014
Rated 4 out of 5 by markou69 Sleeping On A Cloud
The bed in this hotel was truly one of the best I have ever slept on. I need a wheelchair accessible room and this was one of the nicest. They were kind enough to even remove some of the extra furniture to make it even more easy to move around in the room. The bar/restaurant was a big disappointment. Morning breakfast was $10.95 and lacked flavor. Hotels within 500 feet offer the same items for free. Lunch and dinner menu lacked imagination and closed at 10:00 pm. I would definitely stay here again.
May 28, 2013
Rated 5 out of 5 by chase118 Great stay of four nights
From the minute I walked up to the counter to check in the staff was extremely helpful and courteous. The room was very nice and clean as well. I would definitely stay there again if I am in the area.
August 13, 2014
Rated 5 out of 5 by nikolay83 Great staff
Very friendly and responsive staff.
Decent internet speed. Fast enough to stream videos.
Food at the restaurant has consistently good quality.
Good selection of local beer.
Happy hours on Wednesday.
Great breakfast (includes large variety of fruits).
Good location that offers easy access to interstate.
Decent gym and swimming pool.
Spacious rooms and comfortable beds.
July 21, 2014
Rated 4 out of 5 by Bonnie112 Great Hotel But...
This is a great hotel but the north stairway between floors 1 and 2 had a loose step that caused my father to fall. The front desk was alerted but no effort was made to alert others guests to the risk.
August 12, 2014
Rated 5 out of 5 by Shay5735 Very clean and comfy
The bed and pillows were very comfortable. In fact, I am planning to order the pillows for my home. The room was clean. Enjoyed the decor and layout of the room. LOVED that they use a wall-mounted dispenser in the shower for shampoo, conditioner and shower gel and they offer incentives if you don't have your linens changed daily. I love that they are eliminating waste of product and packaging which ultimately saves money and the environment. Absolutely no complaints about my stay.
September 5, 2012
Rated 4 out of 5 by gascfp Nice setting
Enjoyed stay at this hotel in Kalamazoo for Lincoln Club event at Gilmore Museum. No complaints about any part of stay. Friendly staff!
August 14, 2014
Rated 5 out of 5 by Cody23 Lincoln Club, Everyone was wonderful
The staff worked really hard, an deserve
to be applauded. Right from the front desk to the hard working crew on the rooms.
Everyone made the visit memoralble
Diane & Barry Griffin
August 11, 2014
Rated 3 out of 5 by LindaAnd3LittleGirls Not Squeaky Clean
I have become a bit of an SPG snob and this hotel wasn't as squeaky clean as I have come to love and expect when I travel. Everything was "OK," but not top notch. For example the elevators were not clean, and the drawer for the hair dryer was difficult to maneuver. Again, not horrible, but not up to the standards I've come to know an love with SPG & Sheraton experiences.
July 12, 2014
Rated 3 out of 5 by jls70 not the best hotel
This hotel was not very good. There was little or no air conditioning in hallways so it was very warm. The elevators were very slow and very small. Some of the front desk staff were not very nice or accommodating to the needs of our large group. Felt more like we should be thanking them for letting us stay at their hotel than them thanking us for choosing their hotel. Breakfast buffet w a s not very good andfood not very hot. I would stay somewhere different next time.
July 15, 2013
Rated 4 out of 5 by NanR A Difficult Evening
We were checking in about 1 am and a woman was there trying to check in. She didn't have adequate identification. She was running from her dangerous husband and had a 4-year-old child in her arms. She was turned away by the front desk. I ended up funding her night stay. I understand this is a difficult situation for all but wondered if a better policy could have been followed.
July 8, 2014
Rated 3 out of 5 by carm Great decor but service is lacking.
The staff at the hotel and the hotel itself were quite nice. The decor of the lobby was beautiful. What we were extremely disappointed with was the breakfast on Sunday morning. Housekeeping knocked on our door well before check out time-- rather early on Sunday morning. Our location wasn't extremely busy. I would think that housekeeping should be able to check with the front desk as to travellers that have checked out before they begin knocking on doors.
March 11, 2013
Rated 4 out of 5 by Chris87 Excellent restaurant with great prices
While my hotel stay on the whole was average to good, I was blown away by the quality of the food service at this SPG property. My wife and I ordered room service breakfast on Saturday morning and were both very impressed by the quality of the food and presentation.
July 21, 2014
Rated 3 out of 5 by davidmoorepd Run down and overpriced
For the cost I thought the hotel was run down and dirty. The hallway had a bunch of trim missing, the bathroom was not exactly spotless and the TV reception was miserable. I expected more for a $150 room in Kalamazoo. I will not stay there again.
July 23, 2014
Rated 5 out of 5 by Anna127 Extremely well run hotel
I travel a lot for work--including some pretty glamourous locations--but this hotel is really as good as any. It's not fancy but it has everything you need and exceptional service. The rooms are comfortable and it's great to have a decent restaurant. Close to downtown Kzoo, with more good food there.
July 11, 2014
Rated 4 out of 5 by Jen7575 Right where I need it
The hotel is decently priced & close to where I need it too be (hotels in downtown Kalamazoo are far too pricey). Only complaint this time is that I had an issue with the shower. You'd get the temp just right, but once in, it would fluctuate between very hot & luke warm. Didn't have this problem with my last stay here & informed the front desk when checking out. Also, the outdoor pool deck door locks...with no way to get back in!
September 12, 2012
Rated 3 out of 5 by 45dennis45 Comedy of errors
Arrived at hotel a little early, room was a handicap and was asked if wanted to change,sure will be a wait while they checked for a room, long wait but they comped a dinner, went to assigned room but was not the right one (still being cleaned) we waited in room till was finished, many sorry's for confusion, later went to dinner, made selection and a few minutes later was told out of item, shower kept running hot to cold
October 14, 2012
Rated 3 out of 5 by Babag Food quality was poor
The level of quality in the food service was pretty poor. Burger for dinner lacked flavor and wasnt really appetizing.
Breakfast didn't get any better. Our sunny side up eggs consisted of uncooked egg whites. Although the staff rectified the situation by brining new eggs, it was an unpleasant experience as the potatoes and mesh were now cold. Whole thing could have been avoided with a little bit of quality control.
December 20, 2012
Rated 4 out of 5 by Malaechi Wonderful hotel..
I was really happy with this hotel. We were part of a group that had reserved a room block and it is one of the nicest hotels we've stayed in.
The only things that keep me from giving 5 stars are the sketchy wifi, lack of microwave and the hours the bar was open.
I had a hard time connecting and staying connected to the wifi. I had to reauthorize my connection while I'd been actively using it. Sometimes I had to change wifi hubs and sometimes it just couldn't connect. I don't know if this was because of too many people accessing each node or if there was a different issue.
The bar closes at 11. Both nights we stayed the bar crowd was fairly large and were around until late in the evening. This is only our second year as a group in this hotel. I'm hoping that in future years they are aware we all like to hang out and spend money and they will be able to plan accordingly.
February 18, 2014
Rated 3 out of 5 by Cathy42 Service needs improving.
Front office person did not return call when he said he would look something up for us and get back to us. Breakfast was SLOW! Waitress was talking too much & not doing her job. When I first came in area for breakfast, I asked the waitress if we were to seat ourselves and another employee (cleaning staff) interrupted and asked waitress a personal question. We would not have eaten 2nd morning if not per-purchased.
August 12, 2013
Rated 4 out of 5 by HappyGuest Excellent front desk staff!
I was a guest as a conference speaker. At the last moment, I realized I was short on hand-outs. Anastasia & Macie (front desk staff) were outstanding in assisting me w/copies with last-minute notice. Their friendly & professional demeanor never made me feel like I was an inconvenience, even though it was my oversight. Housekeeping was also fantastic, promptly responding to my request for more coffee creamer.
March 2, 2013
Rated 3 out of 5 by Ryder02 Disappointment in hotel
As a repeat visitor, my 5 day stay at Kalamazoo Sheraton was disappointing with regard to the timeliness and thoroughness of house-keeping. Items such as coffee cups were missing daily, linen was not changed as frequently as requested, service did not occur until evenings, and overall, the clean - up was superficial. House - keeping staff were apologetic and helpful, but just not efficient or thorough.
May 28, 2013
Rated 3 out of 5 by GaryMillion Not up to Four Points Standard
Stayed one night in June. Staff were friendly and check-in was efficient. There was no mention of it but it looked like the hotel was under renovation, no trim on room doors, no baseboard in the halls and wallpaper peeling back. Our room had no towels and there was an empty water bottle laying on the floor.
June 23, 2014