Rated 5 out of 5 by peety Four Points
It is the best hotel in town.
January 1, 2013
Rated 4 out of 5 by Justin312 Best Choice In Kalamazoo
In Kalamazoo, there are not a lot of available choices for hotels, so in my opinion, this is the best available in the area. During my stay, they were doing renovations in the majority of the rooms on the floor in which I was staying. I needed to be awake early, so it did not negatively affect me, but if you are looking to sleep in, I would request a room far away from the renovation team as they will wake you up with their noise. Once the renovations is complete, this will be a great facility. I opted for the breakfast in exchange for my bonus points for checking in, and by no means regret that decision as it is a full, hot breakfast.
February 4, 2013
Rated 4 out of 5 by A1943 Excellent staff
I loved the room,very comfortable, the only thing I can complain about is the air conditioner. It worked great and the room was very comfortable but when it kicked on and ran it was very very loud. The staff was wonderful so helpful and attentive!
June 30, 2014
Rated 4 out of 5 by REMS hotel staff great
hotel staff very accommodating to our request for room change, it made our stay so much more enjoyable, they moved us to a quieter floor
June 30, 2014
Rated 5 out of 5 by AnnH2013 Fantastic staff at hotel!
We ended up staying for two weeks at this hotel due to our daughter having an ER C-section. We were so glad we choose this hotel to stay at. The room was comfortable, the food at the restaurant was good, but the staff is what made the service! Everyday when we came back from the hospital, the girls were asking how the baby was doing. They made us feel like this was our home away from home--they even bought the baby a going home present! Sonya, Jaimee, Nicole, Valerie and Macee went above and beyond the wonderful service. They truly have great employees here and that's what makes a great hotel! Our thanks to everyone who made a trying situation into a memorable trip!
September 17, 2013
Rated 3 out of 5 by GaryMillion Not up to Four Points Standard
Stayed one night in June. Staff were friendly and check-in was efficient. There was no mention of it but it looked like the hotel was under renovation, no trim on room doors, no baseboard in the halls and wallpaper peeling back. Our room had no towels and there was an empty water bottle laying on the floor.
June 23, 2014
Rated 4 out of 5 by Fred21675 Paper thin walls
The walls of the rooms are paper thin. We were able to hear conversations in the room next to us as well as their TV.
June 24, 2014
Rated 4 out of 5 by JenniB77 Amazing Front Desk Staff!
I stayed at the Four Points recently for a business trip and the hotel was pretty nice. The lobby was clean and inviting, the parking was good, and the public areas were clean and well presented. When I checked in the first room they gave me had a small issue but the front desk staff, Alana and Veronica, were more than happy to offer a room change and even gave me a coupon to the restaurant/bar for the trouble. The room itself was nice, mine had a mini fridge and a microwave which was very helpful and the bathroom was really nice, especially with the shampoo, conditioner and body wash being provided to you. The bed itself was a little hard for my taste, but the linens were clean and the pillows were soft. The hotel has a nice pool area which I really enjoyed, although with all the room they have a hot tub would have been a great addition. Although the hotel was nice I have to say the best part was the staff. Alana was absolutely amazing and extremely helpful! During my visit I actually ended up in the emergency room. I had a friend back at the hotel who was unable to get to me and Alana was so sweet she had the hotel shuttle that usually only goes to the airport bring my friend to the hospital. When I arrived back at the hotel that evening she was clearly worried about me and very excited to see that I was ok. I have stayed in many hotels in my lifetime as I tend to travel a lot, but this by far was the best service I have ever gotten! I would definitely come back to this hotel any time knowing that I'd be in good hands! Great job ladies Keep up the good work!
June 25, 2014
Rated 5 out of 5 by Bella71 Excellent stay!
I'm very difficult to please when it comes to staying in hotels, but I was very pleasantly surprised. The hotel was nicely updated, clean, and had friendly staff. The room had comfortable bedding and mattresses, nicely furnished and updated, and was clean-- the MOST important factor for me. The rooms were quiet, despite having neighbors in the rooms immediately next to mine on both sides. On my way out, 3 housekeeping staff greeted me with a good morning and 2 of them thanked me for my stay. To me, that speaks to the quality of the staff.
The only thing lacking was a small refrigerator in the room, which I believe should be standard in 3 star hotels.
This hotel would be best for business travel or an overnight stay.
March 2, 2014
Rated 5 out of 5 by George3rd Business Traveler
Nice Hotel, great loaction, near the airport & My Customer. Nice Bar & resturant
June 7, 2014
Rated 4 out of 5 by ConnieB breakfast somewhat lacking
Overall a very nice "conference style" hotel. In a rather crummy part of town, but it's clean and feels safe. The bedding is especially nice. I wish we could open the window, because we had to run the AC constantly, even though it was cool outside. The biggest downside was breakfast. For $11, I'd expect a better range of offerings. The sausages were good, but the same couldn't be said of the eggs or the muffins. And wouldn't it have been possible to have a better selection of cereal than kids' cereals and instant oatmeal? It would have been improved by some better breads and pastries (croissants, artisinal bread), cheese, ham, better coffee and juice. This was the kind of buffet breakfast a lot of hotels offer for free, not for $11.
May 14, 2013
Rated 3 out of 5 by Jonij With Reservations
Overall, not up to par. I'm a Lifetime Platinum member, so hoped for better than a room right next to the elevator where you could hear the sound of the elevator moving regularly at night and did not receive my preference of a King bed. I arrived late and hotel was sold out, so I was stuck. Internet access is a constant struggle to get connected or stay connected.
For some reason the television volume reset itself to BLARING every time I turned it on.
The room was clean and the gym had decent selection of equipment.
March 26, 2014
Rated 5 out of 5 by KeithA Excellent hotel, amenities, staff.
I found this hotel on my smartphone, on my second trip to the area. I wish I'd known about it for my first trip. I showed up without a reservation, needing to be near the airport in hopes my luggage would get to me. They were able to accommodate me for two nights. The hotel met or exceeded all my expectations...so much so that I made a reservation and stayed for the duration of my 10-day business trip. I can't say enough about the hotel and staff. I would definitely recommend this hotel, and will stay again should I need to return to the area.
November 11, 2012
Rated 3 out of 5 by Noisehater Out of control guests
Friday, May 16, 2014. Midnight to 4:00 am, drunken hotel guests were allowed to roam the third floor hall, disturbing other guests. Hotel management call three times, noisy patrons warned three times, no effect. They should have been warned by police after the second attempt by management, then thrown out. They were not.
May 18, 2014
Rated 5 out of 5 by Barb3603 A GREAT STAY
We stayed for 3 nights while attending a function in town. Hotel was easy to find right off highway and convenient to everything in town. Check-in was a breeze (as was check-out) and all staff we met were very friendly and professional. The room was a good size with an extremely comfortable king size bed and all the amenities you would expect. Had supper one night at their "Potters" restaurant. Food and service were great.
We hope to return to Kalamazoo next year and wouldn't think of staying anywhere else.
March 18, 2014
Rated 4 out of 5 by Bill1205 Outstanding Choice In The Area
Nice and clean hotel with acceptable price range. Will visit again if travel around the same area.
May 27, 2014
Rated 3 out of 5 by Anna72 Pretty nice, even if you don't have to stay
Flight cancellation forced me to stay here, but it was very pleasant. The desk clerk was cheerful, polite, and patient with a line of fairly disgruntled former passengers. Room service was reasonably fast and the food was quite edible. Bathroom sink & tub drains were slow-running, but everything was clean.
May 14, 2014
Rated 4 out of 5 by Tregg01 Nice Renovation
Have stayed at this hotel a few times after it was renovated following the change from another national brand. The lobby and public areas are quite nice, and the front desk staff is kind and helpful. The rooms are nicely decorated, if a little small, and come with the standard amenities. Have not eaten at any of the dining options, so will have to try that soon. At last check, the pool was under construction, but the hotel next door is offering reciprocal visits until the Four Points is finished. Will definitely return.
July 9, 2012
Rated 4 out of 5 by markou69 Sleeping On A Cloud
The bed in this hotel was truly one of the best I have ever slept on. I need a wheelchair accessible room and this was one of the nicest. They were kind enough to even remove some of the extra furniture to make it even more easy to move around in the room. The bar/restaurant was a big disappointment. Morning breakfast was $10.95 and lacked flavor. Hotels within 500 feet offer the same items for free. Lunch and dinner menu lacked imagination and closed at 10:00 pm. I would definitely stay here again.
May 28, 2013
Rated 5 out of 5 by Shay5735 Very clean and comfy
The bed and pillows were very comfortable. In fact, I am planning to order the pillows for my home. The room was clean. Enjoyed the decor and layout of the room. LOVED that they use a wall-mounted dispenser in the shower for shampoo, conditioner and shower gel and they offer incentives if you don't have your linens changed daily. I love that they are eliminating waste of product and packaging which ultimately saves money and the environment. Absolutely no complaints about my stay.
September 5, 2012
Rated 5 out of 5 by Deblovesmike Decided to stay at a nice hotel this time
Outstanding comfort! Beds and pillows clean neat and comfy. Staff was Extremely helpful and friendly! We were tired of staying in economy hotels and found this one reasonably priced with a 5 star quality.
May 5, 2014
Rated 3 out of 5 by jls70 not the best hotel
This hotel was not very good. There was little or no air conditioning in hallways so it was very warm. The elevators were very slow and very small. Some of the front desk staff were not very nice or accommodating to the needs of our large group. Felt more like we should be thanking them for letting us stay at their hotel than them thanking us for choosing their hotel. Breakfast buffet w a s not very good andfood not very hot. I would stay somewhere different next time.
July 15, 2013
Rated 3 out of 5 by carm Great decor but service is lacking.
The staff at the hotel and the hotel itself were quite nice. The decor of the lobby was beautiful. What we were extremely disappointed with was the breakfast on Sunday morning. Housekeeping knocked on our door well before check out time-- rather early on Sunday morning. Our location wasn't extremely busy. I would think that housekeeping should be able to check with the front desk as to travellers that have checked out before they begin knocking on doors.
March 11, 2013
Rated 4 out of 5 by Malaechi Wonderful hotel..
I was really happy with this hotel. We were part of a group that had reserved a room block and it is one of the nicest hotels we've stayed in.
The only things that keep me from giving 5 stars are the sketchy wifi, lack of microwave and the hours the bar was open.
I had a hard time connecting and staying connected to the wifi. I had to reauthorize my connection while I'd been actively using it. Sometimes I had to change wifi hubs and sometimes it just couldn't connect. I don't know if this was because of too many people accessing each node or if there was a different issue.
The bar closes at 11. Both nights we stayed the bar crowd was fairly large and were around until late in the evening. This is only our second year as a group in this hotel. I'm hoping that in future years they are aware we all like to hang out and spend money and they will be able to plan accordingly.
February 18, 2014
Rated 4 out of 5 by Jen7575 Right where I need it
The hotel is decently priced & close to where I need it too be (hotels in downtown Kalamazoo are far too pricey). Only complaint this time is that I had an issue with the shower. You'd get the temp just right, but once in, it would fluctuate between very hot & luke warm. Didn't have this problem with my last stay here & informed the front desk when checking out. Also, the outdoor pool deck door locks...with no way to get back in!
September 12, 2012
Rated 5 out of 5 by MLG2014 Smelly Bathroom
My only complaint, and it is a small one, is that there is no exhaust fan in the bathrooms. When I walked into the room it had been freshly cleaned and looked great, however it smelled like someone had just taken a shower. The steam from the shower permeates through the room and the smell is hard to get rid of. Other than that the room was clean and the bed was comfortable.
March 5, 2014
Rated 3 out of 5 by 45dennis45 Comedy of errors
Arrived at hotel a little early, room was a handicap and was asked if wanted to change,sure will be a wait while they checked for a room, long wait but they comped a dinner, went to assigned room but was not the right one (still being cleaned) we waited in room till was finished, many sorry's for confusion, later went to dinner, made selection and a few minutes later was told out of item, shower kept running hot to cold
October 14, 2012
Rated 3 out of 5 by Babag Food quality was poor
The level of quality in the food service was pretty poor. Burger for dinner lacked flavor and wasnt really appetizing.
Breakfast didn't get any better. Our sunny side up eggs consisted of uncooked egg whites. Although the staff rectified the situation by brining new eggs, it was an unpleasant experience as the potatoes and mesh were now cold. Whole thing could have been avoided with a little bit of quality control.
December 20, 2012
Rated 3 out of 5 by Cathy42 Service needs improving.
Front office person did not return call when he said he would look something up for us and get back to us. Breakfast was SLOW! Waitress was talking too much & not doing her job. When I first came in area for breakfast, I asked the waitress if we were to seat ourselves and another employee (cleaning staff) interrupted and asked waitress a personal question. We would not have eaten 2nd morning if not per-purchased.
August 12, 2013
Rated 4 out of 5 by John212 First Time
This was my first time staying at this hotel and it was clean, staff was nice and helpful. I will stay here again
April 24, 2014