Rated 3 out of 5 by Kay23 This hotel has nice features.
We came to town for a wedding. The hotel was accomodating to our early check-in request. Staff was knowledgable of the area and was able to direct us to our destinations. Hotel was very clean. Housekeeping shouting "F bombs", like a trucker, in the hallway and complaining about having to work was unpleasant. If you have younger kids, be warned.
August 19, 2013
Rated 5 out of 5 by Rob1971 Best Night Yet
This can be skewed because the whole weekend was better then the one before. Bu on this night I was told about "my gift", I was given some options to go out on the town. it was a good night
Other Sherwood locations I have stayed at did not giving the same information. I have stayed 4 times only 2 acknowledged that I was a gold member.
August 12, 2013
Rated 4 out of 5 by wkd3 Bad Bed
Ever since discovering that Sheraton beds are the most comfortable ones I have ever slept on, I have chosen Sheraton whenever possible..............but not this bed!!!!! A thick wrinkled pad under the sheet created a very bumpy surface which kept me awake most of the night. This, otherwise perfect, Sheraton was a disappointment for this reason.
July 1, 2013
Rated 4 out of 5 by Monie The stay was great till my last day
Of all the times that I have stayed at a Four Points I have always enjoy my stay. The only problem I had this time was on the last day of my stay a young man that had check-in that morning was giving my room and walk in on my husband and me. After speaking with the ladies at the front desk, the problem was resolved,the staff was very apologetic.
April 1, 2013
Rated 3 out of 5 by Pamela Comfortable beds
I stay at this location frequently for business. The staff is very nice and congenial. This stay was marred by the fire alarm going off and 3:30 in the morning for at least 40 minutes. Another guest told me it had been going off when she checked in two days prior. I was disappointed that they hadn't taken care of the problem at that time.
February 3, 2013
Rated 4 out of 5 by interkennet Bed was awesome!
With only a couple of days in Kalamazoo, I had little time to spend at the Four Points hotel, but the few hours that I was there were awesome, thanks to the clean and comfortable room and bed that was like being in a cloud. I found the property very quite despite being located near an interstate highway. Staff was very friendly too.
September 22, 2012
Rated 5 out of 5 by jlk0125 Very Impressive Overall
We came up for a one night get away, and were very impressed. The room was great, and every staff member we met was extremely helpful. The bartender went so far as to give us a bottle opener that belonged to him personally when we were looking for one. We will definitely be back to Kalamazoo soon, as well as to the Four Points.
September 25, 2012
Rated 4 out of 5 by Pamela Fire Alarm issues
this is the second time I have stayed here that the fire alarm has gone off in the middle of the night.
I have always enjoyed the staff, and found my rooms comfortable, but cannot stay here if I can't get a good nights sleep. Fire alarms going off at 2:00 a.m. and 3:30 a.m. make working the next day extremely difficult.
February 10, 2013
Rated 2 out of 5 by Sandy Disappointing
We were gathering for my mother's 82 birthday, so I needed more than one room. For each room I booked, I was charged more. Once we got there, there were problems with the broken drain in the skin, the broken coffee maker, and the broken air conditioner. It was not worth the extra money.
June 10, 2013
Rated 4 out of 5 by Pansyrose Fashionably Comfortable
The bedding was comfortable, the shampoo/conditioner/gel dispensers were unique,room coffee was fun,free bottle of water was nice,bartender was very personable and attentive, food was edible but not over the top-main entree did not come with soup/salad/bread...looking forward to returning
November 10, 2012
Rated 4 out of 5 by johnhenry Bed
I had the best sleep ever at your hotel. The room was so quiet and the mattress and pillows were out of this world. I'm going to try and get the same room on our way back. P.S. Sorry for removing the mattress cover but I needed to know who makes such great bedding.
March 9, 2013
Rated 2 out of 5 by Roadwarrior1122 Lacking
I normally do not reviews, but compelled to do so in this case. I am an SPG Gold Member, Hilton Diamond and travel for work 150 nights a year. This hotel way below my expectations for any hotel especially a starwoods property. When I arrived the front desk staff was very nice, but did not acknowledge my standing with SPG or offer my complimentary upgrade which was not a huge issues. However, when I got to my room, that is when the issues started. There was hair in the bathub from a previous guest as well as hair all over the duvet cover. Instead of offering me a new room, they sent housekeeping up to inspect the duvet and bathroom. They cleaned the bathtub and put a new duve on the bed, but as you can expect, the damage was already done, I could not sleep in what I preceived to be a dirty bed and ended up spending the night in the chair. Based on that alone, I would not reccomend staying at this hotel. However, the food in the restraunt was good. Based on the pricing for this hotel, you should expect a great deal more for your money.
March 6, 2013
Rated 5 out of 5 by Pipeliner This hotel was set up for a working man
Thank you for the excellent design and the excellent accommodations .
The staff was well trained and friendly the lounge was excellently staffed food was great and the rooms were comfortable. By far the best bed I have slept on in a hotel. Thank you
April 4, 2013
Rated 5 out of 5 by wrestleman Very nice hotel
could not find room in Battle Creek - only a 15 minute drive and well worth the price - very clean rooms, spacious lobby/bar area, kids enjoyed the indoor pool (large and very nice). Overall will make it a point to stay here when back in the area.
March 25, 2013
Rated 5 out of 5 by Marian65 GREAT DAY VACATION
We had a great time going to the Gilmore Car Museum and staying at your hotel, please continue this wonderful experience Thank you very much, if this special were not available we as retired could not afford to go to these places Thank you again...
October 17, 2012
Rated 5 out of 5 by Shorty5397 Almost perfect
This hotel is nicest than most Sheratons I have stayed at. The staff is so accomodating and the room sizes are great. Really no need to leave hotel once there unless commuting for work. Only downfall is restaurant not open for lunch.
December 9, 2012
Rated 4 out of 5 by Babbabooey Good place to stay
Room updates were nice. Bed was clean and comfortable. Carpet was a bit nasty. We were only at the hotel for about 10 hours including sleep time, so I can't really comment on anything but the room. I would stay here again.
June 19, 2013
Rated 5 out of 5 by 1930 Nice stay in hotel.
We spent four days at this location and everything was great. Room was very clean and pleasant. Staff pleasant and very helpful at all times. Food staff efficient in serving additional breakfast items and always smiling.
May 21, 2013
Rated 4 out of 5 by Tony WIFI
This is the second week in a row that the WIFI has not been working. Last week I had to call the IT company and wait for half hour to get it fixed for my room. This week it's still not fixed and it kept disconnecting.
April 9, 2013
Rated 3 out of 5 by DMarie Business trip worthy
Quick stay - front desk personnel very blasé - breakfast/buffet understaffed questioned the value. One gal working the entire room very polite but completed overwhelmed and unable to keep up with the busy am crowd.
May 9, 2013
Rated 4 out of 5 by ride2fast4u Convenient to I-94
Nice hotel close to I-94 for travel to from Chicago / Detroit. Friendly staff, nice small bar, had Bell's Oberon on tap. Good for small meetings or quick business trip.
August 22, 2013
Rated 5 out of 5 by APW59 A real gem
Great hotel. Beautifully redone a year ago.
Clean, fresh rooms. Food and service from restaurant/bar was superb. Friendly, courteous staff. Definitely going back and would recommend to friends and family.
April 8, 2013
Rated 5 out of 5 by Poohbear Very comfortable bed.
We just had a short stay at your hotel to attend a wedding, but we found everything suited us just fine. The beds are especially comfortable and led to a very relaxing sleep. Thanks for your hospitality.
March 25, 2013
Rated 4 out of 5 by BoyneBoy Very Nice!
The bed made the stay worthwhile. The place was clean. The only thing that did not meet my expectation, for the price paid for the room, was that they did not offer a complimentary continental breakfast.
September 24, 2012
Rated 4 out of 5 by g57h Room
TV in bedroom did not function'
Wireless internet need serious upgrade
Was told there were only 9 people in hotel, yet kept getting disconnected and when was connected, it was a snail's pace
December 25, 2012
Rated 5 out of 5 by 1023 This hotel is clean, very nice. Staff is well trained.
Although our stay was just one night, it was well worth it. Very clean and friendly place to be. The bed was suck- you- in soft. The staff was well trained and informative.
July 1, 2013
Rated 2 out of 5 by Highflyer40 Very disappointed
The room had dirty carpet with stains. Only half of the channels on the tv came in. Bathrooms dirty with hair all over the place. Yuck! Come on people! Keep your hotel clean!
June 22, 2013
Rated 4 out of 5 by Corvair13 hotel "eco" conscience
Clean, room had micro/refrig and was cleaned very promptly daily without interfering with our business schedule. Stayed 5 days.
Breakfast buffet very good.
July 22, 2013
Rated 3 out of 5 by John Parking Lot needs big improvement
I have stayed at your hotel for 4 months and enjoy your staff; however, anytime it rains I have 4-6 inches of water to wade through to get to my car - not acceptable!
May 30, 2013
Rated 5 out of 5 by jojoct Great accommodations!
The staff was extremely helpful after I made an error with my reservation. The breakfast buffet was declicious. I would love to stay at this location again.
December 17, 2012