Rated 5 out of 5 by Hockeydude15 Great Customer Service
I booked this hotel as a mystery adventure for my fiance right after I popped the question. I let the hotel know ahead of time, and they gave us complimentary room service vouchers. Very classy. The room was clean, and I would recommend to anyone in the area. Right off the freeway.
December 26, 2015
Rated 4 out of 5 by FalconEye Good Hotel
This is a nice hotel especially liked the lounge and bar area with good selection of craft beers if that matters. Staff is very welcoming. I stayed here for a weekend. My only complain is the Jacuzzi in the room did not work so it was little disappointment because i was looking forward to it. Anyway I spent my evening enjoying good beers instead so that made it up. Overall it is a wonderful hotel.
December 21, 2015
Rated 5 out of 5 by abnreq Would rate staff higher if I could!
I stay her frequently. More often than I want. Several times the staff has gone above and beyond to ensure I have everything I need to make my stay comfortable. They are responsive to feedback and make changes based on want their customers want.They show that they appreciate your business by taking action on your requests.
The hotel is designed very well. Mostly quiet, with a great fitness center and breakfast. It is easy to get a good night's sleep and have a comfortable stay.
November 10, 2015
Rated 5 out of 5 by Peachesandme Allegan Trip
Great Staff ! Very accommodating. Manager sent email prior to trip of construction that exit was closed and best way to get there.
Rooms were very clean, comfortable, wish I didn't have to leave as early as I did.
I stayed there the previous month, it was the best.
The only downfall were the soccer children running up and down the halls till late in the evening.
June 29, 2015
Rated 5 out of 5 by Rjv3 Well done!
We had an outstanding experience at this hotel. Checked in late just before 10 pm and we were gone before 6:30 am. In that short time frame the entire staff was more than pleasant, accommodating and helpful . Special kudos to kitchen and wait staff for excellent service late night for burgers and a terrific breakfast buffet worth the price for both quality and especially service.
June 7, 2015
Rated 4 out of 5 by Max917 I would definitely stay again.
Staff was very warm and inviting as well as attentive to all my request and questions. The bed was really comfy, which allotted me a great nights rest. The hotel was clean and well maintained. I will definitely be back for another stay.
March 27, 2015
Rated 5 out of 5 by Catz Great Stay
Staff was professional & accommodating as well as friendly-great with recommendations for restaurants & directions
room was clean & comfortable
great location by highway
November 24, 2014
Rated 3 out of 5 by flyspg relatively nice staffs, but need improvements
Sorry for the late review. I was trying to stay with SPG, so even we spent the daytime on the beach of Lake Michigan, we still tried to stay in Kalamazoo, the closest SPG property.
We arrived hotel late (around 11 pm), just want to have a sleep. But the the room keys kept failing!!! First time it didn't work, we went back to the front desk and got the new keys; after that we tried the new keys didn't work as well!! We didn't want to hold the luggage and go back to front desk, so we called. The staffs came and tried quite a few keys to open the door. This is quite frustrating.
BTW, we were not given the SPG floor for this visit.
November 5, 2014